Paradisus Playa del Carmen La Perla

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12322 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Two great live experiences in one night

    Reviewed by gwydionjhr(Victoria, Canada) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Usually the small stage is taken up with bands that are background music, but the trio on stage last night, Electricacoustic, were something different. The vocalist had a great voice and kept the audience engaged. And the lead guitarist was super talented and a absolute bundle of energy. I'm sorry, but I didn't get the name of the second band, they were doing "live" karaoke. They were good enough that I turned to my buddy (who plays bass) and asked "are you sure they aren't using backing tracks?". I was mistaken, it was live and they were a gas too.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Average all inclusive resort

    Reviewed by laurendd123() on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Pros: Beautiful, clean, quick service. Cons: Extremely difficult to make dinner reservations. Only One place that serves breakfast. The website leads you to believe the “water ritual” in the spa is no extra change, but it is $25 extra per day. Had to ask multiple times to have my room stocked with extra water. Lack of fun activities during the day and at night.

    "It's your vacation, anything is possible"

    Reviewed by Midwestdude4() on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent a week here with my wife in Feb 2020. Staff were all great- special shout out to Rueben poolside who started off my first day right by replying to one of my questions with "it's your vacation, anything is possible!". Dora kept the energy up during the day, Sergio was always around to make sure everything was good, and the bartender doing the tequila tasting was very knowledgeable. Food was pretty good, although each restaurant requires a reservation which makes it hard to visit the best ones repeatedly. Mainly the vibe is chill at the pool/beach (if it's calm enough) all day, eat a late (8-9pm) dinner, and then maybe see if anything is going on at night. Lastly, I'd say the activities and nightlife could use some work. While I don't always want to be up late, if I do it'd be nice if there was a bit more going on at night. The kids side of the resort has a TON of little kids running around all willy-nilly and it gets pretty annoying so we didn't venture over there besides for dinner a couple times. Kids seemed to stay on their own side mainly while we were there which was nice. We have no regrets visiting and would recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Mexico ????

    Reviewed by shev1225(Quakertown, Pennsylvania) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Fun trip to Mexico with 2 other couples. Rooms were clean and the staff was extremely friendly. Only wish there were better shows at night. We enjoyed the different types of food selections. Overall we would go back.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Amazing time!

    Reviewed by RebJonk() on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just got home from a week at Paradisus. Take. Me. Back.!!!! We had the best time. We were there with a big group from Napa Canada and everyone there wanted to make sure we had the best time. My husband and I were put into a room in La Perla (the adults only side) and the second I opened the door I was blown away!! The huge bathtub, the double shower, beautiful balcony with a view of the ocean. So good! The food was all phenomenal, drinks were delicious and the staff was so doting!! Antonio and Ino at La Perla pool were a big part of all the relaxing we did. They were so attentive and remembered what we all ordered (and our group had 18 people in it!!) and then there’s Dora, sweet-funny-bubbly Dora. We loved her enthusiasm and never ending smiles! The Gabi club was always a great place to hang out, and they played some country music which I was a big fan of!! :) Thanks Paradisus for the amazing week!!!