Playacar Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1744 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Friends and Family Retreat

    Reviewed by adelong592(Los Cabos, Mexico) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We brought 12 people with us this year to enjoy a relaxing vacation in Playa Del Carmen. We loved our stay at the playacar palace. A big shout out to Teresa at the Spa! Also, Gaby, Daniela and Eder out by the pool. They were so attentive and so happy the entire time. Jessica and Tania were so helpful getting our group organized and plans made for the week. All in all it was a great experience.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    AWESOME Resort and LOVELY PERSONNEL!

    Reviewed by nlopezzapa07(Washington DC, District of Columbia) on Oct 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were so happy, felt safe, service above expectation, humble, respectful, carrying people! We are returning again for 10 days in Nov-Dec 2020. These are the best people! The following people were WONDERFUL! Dionisio, Sotero, Salma, Olivia, Jose Luis (Chef), 1st Paola, 2nd Paola (concierge), Antonio Sommelier/captain), Ruben (Chef), Jesus, Alexander, Nayeli (Chef), Tonis (Bakery), Israel (Room Service), Francis (restaurant captain), Antonio (oriental restaurant), Cesar (Momo Rest), Miguel (Momo Rest), Juan, Eder (swimming pool concierge), Perla and the servers at the swimming pool, airport transportation - (chofer) Victor Manuel and not least Mr. David R. (resort manager). We love them!!!! Highly recommend them.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Loved!

    Reviewed by 339sydneys() on Oct 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just spent one week at the Playacar Palace. It was beautiful, a little hot and humid, and so relaxing. While the resort is beautiful, the employees were the best. They’re so friendly, accommodating, and remembered our names from day to day. Even though we didn’t get to know them all, I’d bet they’re all just as nice. We really appreciated Eder, Gaby, Portfilio, Juan, Carmen, Filipe. All the employees went above and beyond. We can’t wait to go back! Sydney and Bill Adams

    Relaxing

    Reviewed by L3405HZnancyb() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We enjoyed our 5 nights at Playacar palace. Most of the staff went above and beyond to make our stay perfect. Jorge one of the activities personnel took time to get to know us and took the time to sit and have conversations with us. His energy level was contagious. Dionicio from Cafe Del Mar also took time to give us a lesson on the proper way to enjoy Mezcal! He gave us information on the Mayan culture also. We appreciated that he took the time to not only serve us our food, but also took a personal approach. Felipe one of the bartenders in the lobby area was amazing! He catered to us and remember what we enjoyed and made special drinks for us. Christina from customer service was the only employee of the resort that was disappointing. On our first day I asked her if there was someone that I could speak to regarding refunds from a previous trip. I explained that I had a difficult time getting specific answers over the phone. She told me that there was no one at the facility that could help me and that I would have to deal with someone over the phone. On the night before checking out I was told by someone at the front desk that there indeed was someone in the facility that deals with those exact issues. Unfortunately, it was after 8pm and that person had already left. We had a pick up time of 8am the next day which was the time that the person that could have helped me started.

    Covid 19 Approved based on my experience for the day

    Reviewed by Repolanco(Bushkill, Pennsylvania) on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our original trip was in April 2020 to stay the Playacar Palace but with the whole Covid 19 everything was closed.. I hoping and God's willing will be there next year. However last week we had plan to stay at The Grand Moon Palace. We almost make the effort to visit Playacar Palace at least once a year as we have shuttle from the Grand to Playacar, our driver Herbert Medina was great driving us there and back to The Grand. Thanks to Herbert for driving us there safely. Luckily we run into Ignacio the lifeguard who remember us from last year, he help us to setup our chair and shades by the pool and also Edder help us to get us the 4 chairs with two umbrellas. Lastly but not least Sylvia the who was in charge of the drinks and food at the pool she was extremely great and friendly as she was always asking if we need anything else.. Thanks to Ignacio, Edder, Sylvia and Carolina our bartender who we can not forget her too.. Thanks for all the great drinks. We just hope they all stay safe and healthy.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4