Playacar Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1454 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Wonderful

    Reviewed by Tracy I(Sault Ste. Marie, Canada) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at this resort 5 times and each time gets better. The service is above and beyond any other place we have stayed. Josefina, Juan at the swim up bar, Mara, Ignacio to name a few we’re absolutely amazing. The standout for us is Silvia. She is a very kind lovely lady who took care of us every day by the pool. Tracy, Frank Marina and Dave say hello and because we love this place so much we are coming back in January. The Chefs dinner is a must if you stay here. The food is excellent at all restaurants. The rooms are beautiful and the the views are wonderful.

    Amazing Family Vacation..First Time in Mexico

    Reviewed by monalishas0128(Minneapolis, Minnesota) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went with our kids (3 yrs old and 7 months old) to have a relaxing vacation and it was beyond fabulous! Everything was just perfect. -Staffs were all very friendly and helpful throughout. Big shout out to Yesenia, Israel and Abner from Cafe Del Mar. Our daughter even wanted to bring Yesenia home along with us :) - Food and drinks were amazing.. - Great nightly shows.. - Resort and the beach was very clean - Location is right on beach convenient for a ferry to Cozumel All in all it was a beautiful experience and would definitely recommend!

    Excellent All-Inclusive Hotel on Carribean

    Reviewed by JimCrypto(Parker, Colorado, United States) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Remodeled rooms and very clean hotel. Excellent staff to make everything wonderful. Lots of great food and drinks and resort credits can be used for premium tequila/rum/gin/whiskey in the Luna bar. Felipe was an excellent bartender in Luna. The Italian restaurant was wonderful with an upgraded wine list and excellent menu selections. The Chef's Table dinner was amazing with the wine pairing and the sommelier was great to discuss wines and understand the growing and improved Mexican wine selections. Momo's restaurant was a wonderful combination of teppanyaki food and a great show.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Flawless Experience

    Reviewed by meperson() on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I had the pleasure to visit and stay at Playacar Palace for a week at the end of October/beginning of November and couldn’t be more pleased with our stay. Having the privilege of being Diamond Members, our experience starts and entirely depends on the diamond concierge. And we could not have been happier to be paired with Tania. She was attentive to us before we had arrived, setting up our transportation and pedicure for the day of our arrival. During our stay, she made sure to take care of all of our dinner reservations, have champagne sent to our room on request, and even arranged a hospitality room for us the day we visited Cozumel Palace. Everything from check-in to check-our was flawless and allowed us a stress free and relaxing vacation without worry of any administrative responsibility. At the pool, we were taken care of by the pool concierge, Eder. We were out to the pool early every day, and he always made sure we were set up and had what we needed. Anything we forgot to take care of with Tania, Eder could help with. We were also cared for at the pool by Daniela, who was always happy to take our drink order or provide a menu for lunch and serve it to us at the pool. And always with a smile. Lastly, I would be remiss to forget to thank the pool bartender, Benito. He really made our trip with his service, his bar tricks, and his attitude. There was a notable absence during his day off and the days he served the upper part of the bar. The Entertainment staff was second to none and among the best across all Palace and HR resorts. We owe a special thank you to Alexander, Adela, Xiomara and Pepe who brought energy and a positive attitude everyday. It was evident they enjoyed their jobs and working with the guests, and their excitement was infectious. ¡Danza Kuduro! There were too many folks in the restaurants to name them all. Portofino in the buffet greeted us and gave us flawless service for breakfast and/or lunch. Eduardo in the Italian restaurant put on a very unique Mayan Coffee presentation that we had not seen before in other resorts. And even Emmanuel in room service always delivered us our order in a timely fashion and with great professionalism. We truly enjoyed our time at Playacar Palace, made special by all the staff and personnel at the hotel. The employees always end conversations saying “My Pleasure” but the truth is it was our pleasure to experience the warmth and hospitality that was granted to us.

    Mom and daughter vacation

    Reviewed by shalisseh2019(Playa del Carmen, Mexico) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Playacar Palace was so pretty and all the employees were so friendly and helpful. Our morning waiter Dionioid was the best. He always had my coffee ready and made you feel so good. Loved staying here. Definitely be back with my kids and husband.