Secrets Akumal Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8024 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing Visit To Secrets Akumal!

    Reviewed by Blossom4711(Broken Arrow) on May 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I visited May 2-7 & it was my 1st visit to this Secrets. It is about an hour & 1/2 from the airport, south of Cancun but it was a relaxing ride and I knew ahead of time that it wasn’t located in the hustle & bustle of hotel zone Cancun, which is why I booked it. We were greeted upon arrival & taken to Preferred Club Lounge check in which was nice because we were able to get a snack & drink during the process. I was located in Building 4 which was a GREAT location to the main pool, beach & most restaurants. I had a preferred club junior suite ocean view. Each building had a concierge and Araceli was ours. She was PHENOMENAL! She checked each day & throughout when she saw us that everything was going great & always asked if we needed anything to improve our stay. She was very friendly & even called us by name on sight within less than a day of us arriving. We visited the Preferred Lounge a few times, tasty lattes & the business computer was a help more than once. The pools were all nice but we stayed put at the main pool. It was relaxing & not busy with activities or exercise etc which was going on at the activities pool closest to the beach. Daniel the pool concierge is amazing also! He checked on not only us daily but stopped by everyone to check if anything needed etc. If we needed an umbrella, he made it happen. Terrific service! One of the pool waitresses (Magda) was so sweet & quickly got drinks if needed. She seemed so appreciative of tips also. Tips aren’t necessary here as stated when booking & MOST of the guests we saw did NOT tip at restaurants and still barely tipped the waiters/waitresses at the pool, I saw more tips given for beverages, although I tipped at meals and at the pool for drinks but to each and all. We ate at every restaurant except the Hibachi restaurant. We ate breakfast at Seaside Grill the first morning (breakfast at this restaurant was for Preferred Club rooms only) but after also trying lunch here realized it takes a long time (1.5 hours or more for 3 tacos or scrambled eggs) to eat here and never tried dinner. Portofino (Italian) was good, great service & hostess very nice. El Patio was good also, it’s attached to same building Market Cafe (buffet for lunch or breakfast), LOVED the watermelon/feta appetizer. Bordeaux (French) was one of my favorites though. Daniel our waiter was friendly & attentive. I ordered the Duck L’orange and it was sooo good as was the pistachio creme brûlée. Yum! The resort had an amazing outdoor grill buffet & show for cinco de mayo & oh my, the desserts... the best our whole trip! Oceana was our last dinner there and Raphael was just wonderful! I ordered the Coconut Shrimp, sweet potato cream soup (wanted to lick the bowl!) and had the milk candy cake for dessert. Yum! The Market Cafe was my favorite for breakfast and lunch, Alejandro, Armando & Raymundo were my favorite waiters there. Friendly, attentive & helpful. I do hope to make it back to Secrets Akumal someday, the entire staff I met were some of the nicest ever. Such a relaxing, clean and entertaining resort. Speaking of, the entertainment throughout each night had something we enjoyed and had a great time. Benjamin was one of the entertainment staff & such a nice person. So friendly and encouraging to come and enjoy the shows for the evening. Great resort!

    Wonderful resort with kindest staff

    Reviewed by ard842(Shrewsbury, Massachusetts) on May 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from a week’s stay in a preferred tropical view room in Building 4. It was our 7th trip to the area, having previously stayed at Grand Palladium, Bahia Principe, Barcelo Palace (3times) and Barcelo AO. Secrets Akumal outdid all of these hotels in every way - grounds, food, beach and entertainment. But where they really shined was in the staff. When I arrived, I was quite ill from a preexisting condition that got much worse after I arrived. The concierge in our building, Aricelli, was genuinely concerned for me. She arranged for medication to be delivered from Playa, checked on me daily and offered to pray for me. Her kindness was overwhelming. She made a difficult week bearable because I knew her concern was real, not just part of her job. I just cannot say enough good things about her! She must have made a note in the computer that I wasn’t feeling well. Every time we went to the Seaside Grill, the manager - Alan- came over to personally check on me and to offer to make me anything I thought would help. He had watermelon juice made up specially just for me even though it was not on the menu. I cannot thank him enough either! I hope this review comes to the attention of management. The culture at this hotel was genuinely customer-oriented. We will definitely return. It is our new favorite.

    BEST Birthday Celebration!!

    Reviewed by rolhen01() on May 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Secrets Akumal is our second home and the BEST place to celebrate my birthday. A special thank you to GM Javier Estelrich and his amazing staff for making it one for the memory books. Chief Concierge Jerica Rivera Morales, Executive Assistant Johanna Reside and Our Bldg Concierge Talia made sure our room was perfect for the occasion. Talia even decorated our room on my birthday when we returned from the pool. The Food and Drinks on this resort are amazing and that is thanks to Denis, Vlado, Johnny, Ruben, Carlos, Antonio, Rueben, Paola and Romero. Our experiences at all the restaurants were over the top. The entire staff went above and beyond in making my birthday celebration at the Pool, as well as the room decorations and the Wine Cellar Dinner an experience that I will remember forever. The Wine Cellar dinner that Johnny prepared and the Sommeliers Alberto & Alfredo wine selections were spot on and highly recommend this experience to anyone celebrating something special. Thanks to Mgr Gabrielle and the pool servers (Lazaro, Micala, Izzy, Erik, Francisco, Ivonne, Felipe) and bartenders (Santos, Wilber, Edwin, Julio, Juan, Jesus, Ivan) for never letting me see the bottom of my glass during our stay. Special Thanks to the Pool Concierge Ivan and the rest of the team (Efrin, Leonel, Enrique, Jonas, Daniel and Alejandro) for making sure they found us a spot by the pool each day. One of our favorite people at Akumal is our dear friend Ruben at Barefoot Grille, who made us AWESOME lunches each and every day! (Thanks for the extra pounds ??) We had a great time at the Lobby Bar each night and Bartender Benjamin’s service is over the top. I cannot thank the Entertainment Staff, Fermin, Marcelo, Rene, Jordan, Benjamin, Rodrigo, Marianna, Jessica, Oliver and Oscar for going the extra mile and taking the time to celebrate my birthday with me. We must give a shout out to our Housekeeper Dolce and our Bldg Concierge Talia who made sure we had everything we needed during our complete stay. Thank you again to this AMAZING staff for going out of their way to make sure the entire week was a birthday celebration that I will never forget. You all are truly like family to me and I cannot wait to see you again in August!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Fabulous Anniversary Trip to Secrets Akumal!

    Reviewed by vireshp782(Houston, Texas) on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I must say for an all inclusive resort this place is top notch! The service was amazing, the amenities were amazing and the food for an all inclusive was incredible. My wife is vegetarian and selection was plenty. We had preferred Ocean View and was great room with decent view of the ocean. What was so great of the concierge staff is they make sure your needs are met. We didn’t book complimentary neck/shoulder massages I advance so to make up they sent us bottles of champagne to our room! Was great especially when that day it rained during the day so we utilized our hot tub and drank champagne and watched a movie. The entertainment staff was also great! Some may say it’s cheesy but I can say they do a great job to make sure everyone is having a good time. If you like to snorkel ambit want to enjoy it more I would purchase your own snorkel and bring it on the trip and bring a waterproof case for your phone. Also we paid the staff extra who arrange a tour. The tour guide is down the beach and they provide a vest and if you or whoever in your group is not a great swimmer they can “tug” you around. If you don’t bring your own snorkel gear they can provide it for you only have to pay for mouth piece. All in all the trip was great and definitely plan to travel to Secrets Akumal again in the future!

    A+ for this resort!

    Reviewed by Elizabeth L(Phoenix, Arizona) on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Staff, food, drink, beach and property all amazing! Complete and total relaxation. I look forward to my next visit and would highly recommend to anyone wanting an all-inclusive holiday. Total thumbs up!