Secrets Capri Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12901 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Such a great escape!

    Reviewed by 284jacquelineg(San Antonio, Texas) on Sep 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    With the world in shambles, this was an incredible escape from reality!! Kudos to the ENTIRE Secrets Capri team for making us feel safe and keeping things as clean as possible and doing everything with a smile. Special shout out to Yoshi, Juan and Katia. Y'all made our stay that much more enjoyable and fun!!!

    First time visitor

    Reviewed by twingrandma(Saint Louis, Missouri) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from a week. First time there. Loved the resort and would definitely like to go back. Not all restaurants were open due to the COVID but that will make it even better when they can open up. Food and drinks were excellent and we almost always had great service. Shout out to Jesus, Eradio, Luis T., Liao, Saul, Dimas, Samuel , Fernando and Orlando at the beach. It was my husbands birthday and at breakfast and dinner the guys went out of their way to make it special for him.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Labor Day Get-Away

    Reviewed by Wayne R(Houston, Texas) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Reading reviews from other people, I have learned that some are just never satisfied or just have crazy expectations. I will say that my wife and I LOVED ever bit of our time here. From day one we were treated so kind by the ENTIRE staff. The staff is so humble and they work very hard to accommodate your needs and work hard to make sure you enjoy your time at the resort. Food: Everything was very delicious. Due to COVID and some places not being open due to staff and them trying to minimize exposures, we were able to experience every restaurant and the availability to eat at different ones everyday. Japanese, Italian, surf and turf and we also were able to experience the romantic dinner for our anniversary. Room service was also prompt and the selections were pretty good. Entertainment: The staff is amazing in entertaining everyone there. They have quite a few activities lined up through out the day for anyone to enjoy. What I noticed was that people complain about activities but they were the same ones that were not willing to participate so go figure. We went on bike rides, played bingo in the pool, volleyball, did karaoke at night, and other things. Accommodations: We had a partial ocean view room and it was great. View of the pool along with the ocean was refreshing during the day. Our room was cleaned 2 times a day and replenished as needed. Mini fridge was always stocked and the staff did an amazing job with that as well. Last but not least, I want to thank the entire team at secrets, from all the waiters, to bar tenders, to VIP concierge team, spa team, just everyone that played multiple rolls in making our stay one of the most memorable. Thank you IVAN our VIP concierge guy that always made sure we were in the right direction and even recommended multiple things for us and maximized our stay. Thank you to both HECTORS, our romantic dinner waiter and Hector that brought on all the entertainment for us. I will never forget Hector. Thank you to Yari, and Katia also for providing us with good entertainment and their awesome energy. Thank you to Quetzal (sin nombre ??), one of the best bar tenders in the business and his personality and energy were like no other. I know I may miss others but this place was amazing, the people and the environment. Good job Secrets.

    Shocking Changes

    Reviewed by muensterinnkeeper(muenster) on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We have been to Secrets many many times. We decided to come during Covid. We were impressed by the cleanliness yet a weird change has occurred. I guess because the disco is closed- they have brought the live bands and DJ out to pool area. It lasts till 11:30 every single night at deafening levels of sound. We were shocked! They never did this before. We walked out to see who was actually partying around the pool. There were 12 people! The music was so loud that every single room at the hotel was subjected to Incredibly loud music till 11:30 at night!! It was shocking. This is a company that seems to be tone deaf to their clientele. Since 98% of the guest were in their rooms and not outside. We hope they will get a clue that this is NOT a good change. We will not be back!

    Went Back for More and Just loved it!

    Reviewed by 534debbieg(Colorado Springs, Colorado) on Sep 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second visit to Secrets Capri and we loved every minute. The hotel is taking every effort to prevent the spread of Covid from disinfecting to masks on every employee and no one was seen without one. We stayed in the Ocean Front Jr Suite this time on the Northside of the building facing the ocean, it was beautiful. We experienced the Wine Cellar for the 2nd time and were served by Antonio and our wine Concierges Manuel (both who recognized us from last year) the food was above and beyond as we did the Lobster/Champagne night and it was way more food than just Lobster and Champagne. The meal was exceptional. We booked a table pool side for the Mexican Independence Day Celebration and Rigroberto took care of us as well as Manuel taking care of our wine order again. We also experienced the Bali beds both poolside and on the beach, Daniel was an excellent spa concierges and made sure we were set-up each morning with buckets of water bottles, towels and clean bedding. We decided to try out the spa this time for a couples package of 90 minute hot stone massage, hydrotherapy session, facials and foot massage. The massages were amazing from Wendy and Anahi! Something you shouldn't miss. The pool side servers Virginia and swim-up pool bartenders Juan and Jose were very attentive and right on point. Our main go-to person at the resort with any questions, reservations, room service needs were all met above and beyond by XO. She's one amazing concierge who makes sure all her clients are taken care of . We were there to celebrate our anniversary and my birthday and many of the staff made sure to make my day a perfect one, from XO sending Champagne/Cake to our room to Daniel at the pool surprising me pool side with another cake. Hector was our waiter for our romantic dinner on the beach on the night of my birthday and he was just made the night feel absolutely magnificent, like we were the only two at the resort. Manuel invited us to a private room dining at Portofinos and we got to meet Chef Adrian as he prepared a special meal for just the two of us, while he was still serving the rest of the restaurant without a flaw. The 8 nights we spent there this time brought us back home to decide to make this an annual event. They resurfaced the pool and it is beautiful, with non-skid flooring. We thank the whole staff for the exceptional service, love and care they placed forward to make our stay so enjoyable. See you next year!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5