Grand Palladium White Sand Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. Grand Palladium White Sand Resort & Spa review

    What to expect (based on 3932 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Food is cold

    Reviewed by Go766816() on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Please be aware that’s the main buffet on white sands the food is always cold unless you have it fresh made! Please sort this out! What you leave the food on does not stay warm! It’s a shame as everything else in the restaurant is good! In all the restaurants the food is rarely hot! How can they be getting this do wrong ?

    Fantastic holiday

    Reviewed by craigMerseyside(Haydock, United Kingdom) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just come back from this amazing hotel. I would recommend it to anyone, The place is spotless Room was fantastic Entertainment team amazing Salvador and his female supervisor (sorry forgot her name) made sure we enjoyed our holiday All the staff always made sure we had no issues on the holiday and would do anything for you.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Pool side service

    Reviewed by Walter and Sand... P() on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This review comes long overdue but means that so much more now after having just visited another resort. The superior service my family and I received while on our 2018 Christmas vacation at the Grand Palladium White Sands by Sylvia Moo (apologies for any misspelling) was far superior than any service ever experienced at any other resort we have stayed at. She always wore a smile and was very attentive. If Sylvia is still there, White Sands, you are very luck to have her, as pool side service at other resorts pales in comparison to the one we experienced at your resort. Thank you Sylvia and hope that you are doing great! Walter, Sandra, Kathryn, Nicolas and Jonathan :)

    We keep coming back !

    Reviewed by smitsherman(Toronto, Canada) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love the large resort, been coming back 10 times already. This is a very clean, friendly place. We come 2 weeks at a time and never get bored. Too bad for the seaweed, but they take care of that very well . We tell all our friends and family about this place...highly recommended for families, and adults.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Fantastic time

    Reviewed by lsc2508(Jersey, United Kingdom) on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our first visit to Mexico and I can honestly say that it has been fantastic . All staff are so friendly and helpful, the restaurants are excellent (especially the Japanese), the pools are clean and the grounds are amazing. If I was to find fault I would say the lunches in the canteens are a little disappointing. All rooms are clean, comfy and spacious with great air conditioning, would definitely recommend