Serenity at Coconut Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 380 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    5 most recent TripAdvisor reviews:

    Top notch experience

    Reviewed by Jo F(Durham, United Kingdom) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Within half hour of landing we were in Serenity grounds and taken to our Premium room by our butler, Arshan. In the private outdoor area Arshan showed us the bar area, shower, hammock and stunning plunge pool . In our suite we were highly impressed with the lovely decor and facilities-Four poster bed, large shower his and hers sinks and sunken bath. Wow was the word we used most! Arshan explained about the Grand Romance Package-stays for over 7 nights qualify. This was a fab package and we were very impressed by the 6 inclusions. The pool area is gorgeous with fountains and beds in the water and 6 cabanas. The bar offers top quality cocktails and drinks. Finally The Greathouse. The quality of the food was fantastic and we were always impressed. The staff are wonderful and we always enjoyed a little chat. On my birthday Arshan brought balloons, fizz and made a 50 decoration in our garden! It was very much appreciated. He organised the beach cabana for the day and decorated it beautifully.The cabana had a cool bag with drinks and we rang for lunch. We did the Pool dinner on the night and Yannic decorated the cabana with flowers and balloons . Our room was always cleaned to a high standard with lovely towel art and quotes every day! We had lots of chats with Denise and she organised a request on our last day, which we were thoroughly grateful for. We had done lots of research to find the perfect place to celebrate my Birthday and we were 100% impressed. Perfect! Mr & Mrs Foster

    Two weeks of bliss!!

    Reviewed by Denise R(Suffolk, United Kingdom) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just returned from an amazing stay at Serenity at Coconut Bay and thoroughly endorse every positive review previously written about Serenity. Our stay was made even better by the wonderful staff. How lovely to be greeted by warm, friendly, helpful folk every single day - from maintenance, gardeners, restaurant staff, butlers, admin and management, we cannot imagine a more welcoming place to have stayed. A big thank you for making our holiday so special.

    Simply Amazing

    Reviewed by 846donna() on Nov 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    To Don, and all the team at Serenity, I would like to thank you all on behalf of myself and my husband, in giving us such a memorable holiday, everything was made special and personal to us - and it is the detail that really counts. It is by far one of the best holidays we have experienced and we will cherish for ever. Special thanks to Arshan, Lee, Kay, Daisy, Patrice and the restaurant team who made our holiday. My birthday and our 25th wedding anniversary was so special. If you are looking for holiday for a honeymoon or anniversary go to Serenity you will not want to leave. We will be back soon. My only negative are the sunbeds, please invest in something more comfortable. Our thanks to you all - you are simply amazing. Donna and Paul

    Outstanding!

    Reviewed by Traveller092(Appletreewick, United Kingdom) on Nov 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed every last minute of our stay. The villa was perfect - a small, quiet oasis of privacy with a plunge pool and a magical refrigerator which refilled itself! The meals were beautifully judged and varied - we ate very well in the Great House, Silk and Calabash, and had a couple of excellent lunches at the Jerk Tree House. Dinner in one of the pool-side cabanas was a real highlight, and we very much enjoyed beach days, swimming in the warm Atlantic. What made it really special, though, was the people. It would be invidious to mention individual names here, because each and every member of the Serenity team made our stay memorable. There's an easy grace about their approach to their work which is a rare find. When they smiled, the smiles reached their eyes, every time! So a huge thank you to everyone at Serenity for an experience that will live long in our memories.

    Best Resort Ever

    Reviewed by Matt J(Kansas City, Kansas) on Oct 31, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been to about 7 resorts in the Caribbean and this one tops it all. Everyone is super friendly and this is the first resort where the gardener (Johnathon) has ever greeted us as if we were long lost friends. Everyone was very inviting, friendly, and engaged it couldn't have been a better experience. The food was excellent, breakfast, lunch, and dinner. Hats off the chefs, trying to mimic some recipes back home. I recommend the Greathouse for breakfast and the pool bar menu for lunch and back to the Greathouse for dinner. While there are other restaurants you have access to, the menu is diverse enough that when we come again we will stick to the Greathouse. The room was incredible, extremely clean. Karla and Veronica did a great job! Our personal plunge pool was the perfect temperature, clean, and waterfall provided the perfect ambiance for serenity. The pool bar was great to belly up to, Daisy, Kay, Donna, Hannah, and Lee provided the best service and also entertainment! We loved seeing them every day and still talk about how much fun they were. Our butlers Dez, Angus, and Quade provided everything we needed and beyond! Lunches on the beach, keeping the room mini-bar filled. Everything. We also can't forget the Hotel Manager Don Diaz. Don has a knack for the perfect amount of checking-in with guests and we were very impressed with his visibility and accessibility. His leadership and great relationships with the staff shows, as the staff are all motivated to make the guest experience impeccable. The beach and cabanas were awesome. We did two days there and our butlers were very timely on delivering lunch. The excursions (catamaran, island tour) were great, safe, and everyone we ran into was very nice. Hot tip, if you book the island tour, the lighthouse is closed Sunday. The worst part was that we had to leave. Seriously, why are you still reading reviews... just book now.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5