Sonesta Maho Beach Resort, Casino and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4186 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Paradise For Free!

    Reviewed by CaptainCanada69(Ontario, Canada) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Went down for Canadian March break from the 7th to 14th of March. We have two boys, 15 and 11 and we had the time of our lives. Although the resort was not 100% complete, we were ecstatic to be at such a beautiful resort, beach, and island in the Caribbean Sea for less than it would have cost us to go to a five star resort in the Dominican or Mexico (which don't hold a candle to St Maarten). The staff was phenomenal without question. It was always nice to stroll up to the pool bar and have Sheryl (not only a professional bar keep, but a constant source of entertainment), have our entire family's drinks memorized and prepped by the time I could say,"Thank you." Every member of the staff went above and beyond to ensure that we were engaged and entertained throughout our stay. Hubert was always making sure our boys were actively engaged and made us laugh. I would highly recommend checking out the snorkeling at the mini reefs right on the hotel's beach. We were pleasantly surprised at the amount of sea life at our doorstep. Word of advice: Lather up on the sun screen as you lose track of time floating in tranquility on the surface of the water. I hope to visit again. Captain Canada.

    Love this place

    Reviewed by candylillo1(akron, ohio) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is my absolute favorite place to go. They are still recovering from the hurricane BUT everything in the hotel is almost complete. I would say the next few weeks it should be done. We just got back staying a week there. Even though there was construction going on the pleasant staff absolutely exceeded our expectations as always. I have been staying there since 2006. I know many staff members that are still there! To name a few that were just outstanding were of course my favorite lady, friend and bar tender Sheryl... She made our trip! She is so sweet and we had excellent service. She even went out of her way to get my 2 yr old crackers and he is now referring to her as Auntie Sheryl. She knew when I needed a drink almost before I did! I also have to mention Keric (same excellent service at the Palms bar) he never stopped smiling. Stacey (server) Raul at the front desk...Took such good care of us. The views are amazing and property is gorgeous. I feel at home there and I can't wait to go back!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    A disgrace. Never should have been opened!

    Reviewed by Cttglvr(Sarnia, Canada) on Mar 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Poorest excuse for an all inclusive I have ever experienced. From an almost 4 hour check in...We did get a key for another person's room before after 3 hours...how does this happen? Total lack of food and access to restaurants, way under staffed, major renovations still under way. I will write a more detailed assessment when we return home. DO NOT BOOK SONESTA!!! Wait 6 months to a year. It is in no way set up to handle 2 flights from Sunwing Vacations. They should be held accountable for the worst vacation of our lives!

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-1

    What a Joke

    Reviewed by donnyparks(Innisfil, Canada) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Stay away till next winter, don’t waste your time or hard earned money. I feel like for breakfast I am at a super 6. Lunch, well if you like chicken wings done different every day. Not much selection. Pizza is good but..... Day 3 of 7. Will write full review when done. Lots of people lined up complaining to sunwing rep. She is working hard for us and hopefully we get reimbursed.

    Not up to the standard

    Reviewed by Paul P(St Martin / St Maarten) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The good: the entertainment staff are talented and do a great job. Downside is you are not fully sure about schedule or where they perform in the evenings. Also whe they perform in the casino youth are not able.to attend and there is a lot of smoking. The food situation has been terrible. Especially at dinner, where there are not enough restaurants open. People are turned away from restaurants with no options or places to go. The food is similar each day and although good, they run out all the time. The first night there was nothing for the children to eat. They eventuLly brought out french fries. The main buffet restaurant is not open. The Asian restaurant opens today. The pizza place has run out of sauce and cheese. The limitless all inclusive is far from accurate. And when we went to the sports bar they only had french fries and rice. The bars close at 10pm. And they run out of stuff all the time. The funny thing is they will tell you they are out of wine and the they give someone else wine. They have run out of pina colada and many other options each day. The teens program does not exist. The childrens pool area was not even open for the first few days that we were here. We booked a premier ocean view room, but did not recieve what we booked and have not been given a reason or compensation for it. The hotel is very much under construction. We watched them put the glass in for some of the upper balconies and they are still finishing the lobby area. They are working to open and complete various components, but the overall experience is terrible. The management has done nothing to deal with the fact that they are not providing the service that we paid for. We come here to relax and instead it has been really stressful. The power outages yesterday eveing did not help. Especially when they ask you not to use the stairs. Sonesta/ Maho group should be ashamed with how they have dealt with this situation. And Sunwing should have not offered a vacation to a place that was not even close to ready. In Canada this hotel would not be allowed to open with the amount of construction that needs to be completed.

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