Paradisus Princesa Del Mar

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8223 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    25th Anniversary

    Reviewed by robertamM2807UZ() on Mar 18, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This was the most expensive trip we ever paid for in all our years travelling and by far the worst,the food was horrible,no wine unless you wanted to pay for it,our cabana had mold all over it,this was suppose to be so special since it was our 25th anniversary and I could not wait to come home,been to Cuba many times but will never return because this trip was so horrible

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Good but not Great

    Reviewed by callandercanuck(North Bay, Canada) on Feb 05, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This resort is a 5 star but I wouldn’t, give it that good a rating. My first impression was terrible, I arrived in cuba at 10:30 a.m. , the resort about 11ish and didn,t get my room until 4 p.m. There was no storage area for your carry on or valuables, no change area if you wanted to swim or just put on shorts etc. At least we weren’t,t offered any. Like Cuba tho, return guests got their rooms right away . I was pissed because I was beat, up since 2:15 a.m. There were two couples who had returned here 8 or 9 time, astounded me. Getting here you pass at least a dozen nicer resorts. The rooms and buildings were adequate , nothing too fancy . The best part were the maids. Our was Yaneisi and she looked after us well. We were supposed to get beer every day, but it was never there so if I told her she would have the guy there in 10 minutes. If we needed towels she had them. my remote broke down , she fixed it. I hope she and the other girls are all doing well. It was a cool and windy week so not that great anyway. We spent our time at the pool because it was too cool and windy at the beach. this resort is pretty far up the peninsula so you maybe get a lot of ocean wind. The food was good, same old, same old tho. the chinese Japanese a la carte was good, but way too much food. The best part was my chum who sat beside a woman who was pretty loaded so he ended up with rice all over him. We enjoyed the company and the laughs. All in all, I personally wouldn’t,t go back here because there are a lot of resorts in Veradero that I consider to be nicer, but obviously some people like it. So buyer beware.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-3

    Amazing!

    Reviewed by InternationalView(Ottawa, Canada) on Oct 11, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    First trip out of the country in almost 10 years. Paradisus Princessa del Mar is truly a great resort. Great experience for a first timer in Cuba. There is a server named Jacqueline. I believe you can find her at the 24hr bar or usually in the dining hall. Trust me she is the sweetest and one of the kindest on the resort. If anyone deserves ur trips, it's her. Hope ur doing good Jacqueline, thank u for making my stay at the resort amazing!

    Amazing Experience

    Reviewed by Alfreedom6804() on Oct 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stay in Royal service section Arletys was our personal assistant and she made the stay memorable the costumer service was exceptional. I'll be going back as soon this Covid situation is over. I'll recommend it 100%

    A Disappointing Experience

    Reviewed by musquodobit() on May 29, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We spent two weeks at this resort from February 27 2020 to March 12 2020. This resort is tired and rundown. There was no hot water for the first four days and no wine, We were expected to buy wine. One morning there was no coffee in the dining room. The food is absolutely terrible even in the specialty restaurants. At lunch and dinner, there was an assortment of mystery stuff on the steam tables and the cooks prepare meat to a leather quality. The only meal they do not ruin is breakfast and even then you have to cook the bacon some more. The whole resort needs maintenance and an uplift. There were a lot of amenities which which were not working such as the hot tub. They have done some repairs on the cheap such as patching a roof with two different shingles. On the beach, the lifeguards spend their time in a shack by the bar and pay no attention to people in the water. This is, at best, a three star resort. We will never return and we will actively deter anyone from going there.

    Individual ratings:

    Service

    Service-3

    Value

    Value-2