Service fees

There are quite a few service fees, and we want to make sure you understand them. This handy page outlines any fees that may come up when travelling as our guest.

The fee amounts show the minimum to maximum tax (0-18 per cent) payable, which may be applicable in some circumstances, unless otherwise noted, fees are shown in Canadian dollars. Please note, fees are generally charged in the currency of the reservation, however, in some cases they may also be charged in the currency of the country you're travelling to or from.

Are you travelling with one of our airline partners? The policies of the other carrier may apply. We encourage you to familiarize yourself with the fees for your journey.

Checked baggage fees

Whether you pride yourself in packing light or you can't travel without a full set of luggage, know ahead what your bags will cost so there’s no surprises at check-in.

Basic, Econo or Member Exclusive $30-35.40 $50-59 $100-118 $100-118
EconoFlex No fee $50-59 $100-118 $100-118
Premium No fee No fee $100-118 $100-118
Business No fee No fee $100-118 $100-118

 

Overweight and oversized bags for all fares: $100-$118

Fee is charged in CAD or USD, depending on departure country. GST is charged on all itineraries that originate in Canada.

New sports equipment handling fee:

Effective March 11, 2019 a handling fee of $50 CAD/USD for select sporting equipment and firearms will apply. Please see https://www.westjet.com/en-ca/travel-info/baggage/sports for more information.

When is your first bag free?

First bag fees are included in EconoFlex, Premium and Business fares and for WestJet RBC® World Elite Mastercard‡ holders. Silver, Gold and Platinum WestJet Rewards members receive baggage benefits beyond the first bag.

WestJet RBC® World Elite Mastercardǂ primary cardholders No fee1 $50-59 $100-118 $100-118
Silver members No fee1 No fee1 $100-118 $100-118
Gold members No fee1 No fee1 $100-118 $100-118
Platinum members No fee1 No fee1 No fee1 $100-118

 

Overweight and oversized bags for all members: $100-$118

Fee is charged in CAD or USD, depending on departure country. GST is charged on all itineraries that originate in Canada.

 

Learn more about WestJet Rewards

You can pay fees for luggage on applicable flights when you check-in:

WestJet does not accept checked baggage fee payments through our Contact centre.

Baggage fees and country of origin

As of August 28th, 2018, your baggage fee will depend on the country you depart from, as per industry standards.  

Guests departing from:

  • Canada - 1st bag fee $30 CAD, 2nd bag fee $50 CAD
  • United States, Latin America, Caribbean - 1st bag fee $30 USD, 2nd bag fee $50 USD
  • Ireland, France and Spain - 1st bag $30 CAD, 2nd bag $50 CAD will be quoted in Euros and exchange rates will reflect on your credit card based on the day of departure
  • UK - 1st bag $30 CAD, 2nd bag $50 CAD will be quoted in GBP and exchange rates will reflect on your credit card based on the day of departure

Baggage fees are per direction, including taxes. GST is charged on all itineraries that originate in Canada.

Bookings ticketed on or before: August 23, 2018, for flights within Canada or August 27, 2018, for flights outside Canada: 

  • First bag 25 CAD or 25 USD, based on country of origin
  • Second bag 35 CAD or 35 USD, based on country of origin.
  • Please see an airport agent for the grandfathered fee for travel after October 1st, 2018.

 

WestJet Vacations bookings ticketed on or before November 5, 2018:

  • First bag no fee if travelling outside of Canada or the U.S. 
  • Please see an airport agent for the grandfathered fee for travel after October 1st, 2018.

Reimbursements 

If a bag is lost, you will be reimbursed for your baggage fee (not including excess valuation) in addition to settlement for the loss of luggage.

Learn more about baggage allowance

Carry-on items help to make your trip more comfortable and convenient. We do our best to accommodate your carry-on allowance in the cabin, but acceptance of carry-on baggage is subject to space availability. If adequate space is not available, carry-on items will be placed in checked baggage (and be unavailable for the duration of the flight) at no cost.

Good guideline: your souvenir stuffed buffalo head is definitely going in checked baggage.

One item of carry-on baggage 53 cm x 23 cm x 38 cm
(21 in. x 9 in. x 15 in.)
No fee
One personal item 41 cm x 15 cm x 33 cm
(16 in. x 6 in. x 13 in.)
No fee

 

Learn more about carry-on baggage

Change fees

Change shouldn't be difficult. At least we don't think so. For all fares (except Basic), you can change a guest's name or itinerary, and even the option to change to an earlier or later flight on the day of travel. You can request a change up to two hours before scheduled departure.

For bookings on or after March 11, 2019, change fees apply for each affected flight.

Change up to 24 hours after booking (excluding same-day travel)

NO FEE

All bookings made within 24 hours (excluding same-day travel) can be changed for no fee. Same-day travel is defined as a flight departing within 24 hours from time of booking.

Change fees after 24hr from the time of booking

Basic fares: No changes are permitted after 24 hours from time of booking.

Fares with flexibility

EconoFlex fares within Canada: Change your flight for no fee. Difference in fares will apply.
PremiumFlex and BusinessFlex fares: Change your flight for no fee. Difference in fares will apply.

Change fee for:EconoEcono
Flex
PremiumBusiness

More than 60 days until your flight

Flight within Canada 25-30 CAD No fee 25-30 CAD 100-118 CAD
Flight between Canada all destinations (except Europe): 25-30 CAD 25-30 CAD 25-30 CAD 100-118 CAD
Flight between Canada and Europe 100-118 CAD 100-118 CAD 100-118 CAD 400-472 CAD

60 days or less to your flight

Flight within Canada 100-118 CAD No fee 100-118 CAD 100-118 CAD
Flight between Canada all destinations (except Europe): 100-118 CAD 100-118 CAD 100-118 CAD 100-118 CAD
Flight between Canada and Europe 250-295 CAD 250-295 CAD 250-295 CAD 400-472 CAD

 

Note:

  • Refer to Econo attributes for Member Exclusive fares
  • Fees are charged in the currency of the original transaction. Credit card exchange rates apply. 
  • Companion vouchers must be used before the voucher expiry date. Travel can occur after the voucher expiry date, subject to flight schedule availability at booking.

 

Change your flight

The following is a breakdown of the fees associated with changing the name on your itinerary. Please call 1-888-937-8538 if you would like to make a name change.

Name change fee for:EconoEcono
Flex
PremiumBusiness
Travel within Canada 100-118 CAD 100-118 CAD 100-118 CAD 100-118 CAD
Travel between Canada and all destinations except Europe: 100-118 CAD 100-118 CAD 100-118 CAD 100-118 CAD
Travel between Canada and Europe 150-177 CAD 150-177 CAD 150-177 CAD 150-177 CAD

 

**Fees are charged in the currency of the original transaction. Credit card exchange rates apply.
**For bookings on or after March 11, 2019, change fees apply for each affected flight.

If you have paid for your reservation using a credit card or payment card and you'd like to use your Travel Bank credit(s) instead, please call us at 1-888-937-8538 (1-888-WESTJET) within 24 hours of making your reservation. Changing the form of payment after 24 hours from the time of booking is not possible.

Same-day travel change fees

Change fee for:EconoEcono
Flex
PremiumBusiness
Flight within Canada 100-118 CAD No fee 100-118 CAD No fee
Flight between Canada and all destinations except Europe: 100-118 CAD 100-118 CAD 100-118 CAD No fee
Flight between Canada and Europe 250-295 CAD 250-295 CAD 250-295 CAD No fee

If you're looking to change to an earlier flight, or want to be re-accommodated for a missed flight, to the same origin and destination on the same day of travel, this must be requested at the time of check-in (or, if at the airport, within two hours of a missed flight). Please note, this will always be subject to availability. Also, the difference in fare will not be charged or refunded for a change to an earlier or missed flight.

Arriving early for your flight: 

  • the flight must be to the same destination on the same calendar day and cannot be on a sold out flight.
  • your request is accommodated at the airport on the same calendar day, for the applicable fee based on the fare booked.
  • your request is accommodated through self-serve kiosk, mobile and web check-in starting five hours before the original flight's estimated time of departure. If you arrive more than five hours before the original flight's estimated time, you must see a WestJet customer service agent.
  • if there is space on the flight, you may be confirmed on the earlier flight.
  • you may only request to depart on an earlier flight if your baggage is with you.

 

Arriving late for your flight:

Please note, you will be considered a late-show if you contact WestJet within two hours of (before or after) your flight's scheduled time of departure. WestJet will allow you to late-show for the next available flight, to the same destination, on the same calendar day, if a seat is available, for the applicable fee. In some cases, the next available flight may be the next day or later, depending on the destination involved.

  • Changes will be accepted within 24 hours of the original booking without change fees. Guests will be required to pay the difference in fares.
  • Changes accepted 21 days or more before departure, and subject to a 100 CAD change fee per guest including GST.
  • Vacations booked with round-trip Premium fares will not be charged the change fee.
  • All vacations are subject to applicable supplier rates and charges.
  • Changes are re-booked at current retail price. A change of property is treated as a cancellation.
  • One name change is permitted outside of 21 days or more prior to departure per booking for a change fee of 100 CAD plus GST;
  • Hotel and other suppliers also have fees that may be applicable.
 

To change your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

 

Econo or EconoFlex 100 CAD (includes GST)
Refund to original form of payment
100 CAD (includes GST)
Difference in package price will apply
Premium No fee
Refund to original form of payment
No fee
Difference in package price will apply

 

Learn more about our fare options

Cancellation fees

Life sometimes gets in the way of plans. We understand, and we try to be as accommodating as possible when plans change. Beyond the restrictions of Basic fares, you may cancel flights up to two hours before scheduled departure. In the case of a no-show, all funds (including taxes and fees) are forfeited, and that's no fun for anyone.

For bookings on or after March 11, 2019, change fees apply for each affected flight.

Cancel up to 24 hours after booking (excluding same-day travel)

NO FEE

All bookings made within 24 hours (excluding same-day travel) can be cancelled for no fee. Same-day travel is defined as a flight departing within 24 hours from time of booking.

Cancel fees after 24hr from the time of booking

Basic fares: There is no refund or future travel credit for cancellations after 24 hours from time of booking.

Fares with flexibility

EconoFlex fares within Canada: Cancel your flight for no fee. Credit will be deposited in your travel bank
PremiumFlex and BusinessFlex fares: Cancel your flight for no fee. Refund returned to original form of payment.

Cancel fee for:EconoEcono
Flex
PremiumBusiness

More than 60 days until your flight

Flight within Canada 25-30 CAD No fee 25-30 CAD 100-118 CAD
Flight between Canada all destinations (except Europe): 25-30 CAD 25-30 CAD 25-30 CAD 100-118 CAD
Flight between Canada and Europe 100-118 CAD 100-118 CAD 100-118 CAD 600-708 CAD

60 days or less to your flight

Flight within Canada 100-118 CAD No fee 100-118 CAD 100-118 CAD
Flight between Canada and all destinations except Europe: 100-118 CAD 100-118 CAD 100-118 CAD 100-118 CAD
Flight between Canada and Europe 250-295 CAD 250-295 CAD 250-295 CAD 600-708 CAD

 

Note:

  • Refer to Econo attributes for Member Exclusive fares
  • Fees are charged in the currency of the original transaction. Credit card exchange rates apply. 

 

Cancel your flight

Same-day travel cancellation fees

Cancel fee for:EconoEcono
Flex
PremiumBusiness
Flight within Canada 100-118 CAD No fee 100-118 CAD 100-118 CAD
Flight between Canada and all destinations except Europe: 100-118 CAD 100-118 CAD 100-118 CAD 100-118 CAD
Flight between Canada and Europe 250-295 CAD 250-295 CAD 250-295 CAD 600-708 CAD

Cancel within 24 hours of booking

 

Vacation cancellations will be accepted within 24 hours of booking for no fee. The full amount of the package, or deposit paid, including refundable fees such as seat selection, will be fully refunded to the original form of payment.

For vacations purchased on or after September 17, 2018

  • Cancellations will be accepted 45 days or more before departure, subject to a $250 CAD cancellation fee per guest.
  • Vacations booked with round-trip Premium Economy fares will not be charged the cancellation fee.
  • Hotel and other suppliers also have cancellation fees that may be applicable. The remainder of the booking price will be refunded back to the original form of payment.
  • Cancellations made 44 - 21 days before departure will result in 50% forfeit of the amount paid.
  • Cancellations made less than 21 days before departure will result in 100% forfeit of the amount paid.
 

to cancel your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

For vacations purchased before September 17, 2018

  • cancellations will be accepted 21 days or more before departure, subject to a 250 CAD cancellation fee per guest. Vacations booked with round-trip Plus fares will not be charged the cancellation fee.
  • hotel and other suppliers also have cancellation fees that may be applicable.
  • the remainder of the booking price will be refunded back to the original form of payment.
  • cancellations made less than 21 days before departure will result in 100% forfeit of the amount paid.

to cancel your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

 

Economy Cabin

250 CAD per guest

50% of package price

Non-refundable

Premium Cabin

No fee

50% of package price

Non-refundable

Life sometimes gets in the way of plans. We understand, and we try to be as accommodating as possible when plans change. You may cancel flights up to two hours before scheduled departure. In the case of a no-show, all funds (including taxes and fees) are forfeited, and that's no fun for anyone.

For bookings on or after March 11, 2019, cancellation fees apply per fare component and for each applicable fare note in one ticket.

Cancel your flight

Seat fees

Don’t miss out on the seat you want. Whether you prefer a window or aisle seat, or perhaps you want to be one of the first off the aircraft upon arrival, then you’ll want to reserve your seat ahead of time.

Fees for advanced seat selection

If you skip seat selection, your seat will be automatically assigned for no fee. Choosing a seat at any time will result in the following fees based on your fare:

Basic $5-$100 CAD $5-$50 CAD $10-$100 CAD $10-$100 CAD
Econo
 
$5-$50 CAD $10-$100 CAD $10-$100 CAD
EconoFlex
 
 
At a discount to Econo/Basic $10-$100 CAD
Premium/Business
 
 
 
 
 

If you are paying for a seat fee on westjet.com, the fee will be charged in the currency of your reservation, when selecting a seat more than 24 hours before flight time.

Fees for advance seat selection are charged for each flight segment, each direction of travel. Flight segments are identified by flight numbers; each flight number represents one flight segment.

Seat fees are non-refundable within 24 hours of scheduled departure with the exception of full itinerary cancellations made more than two hours before the originally scheduled time of departure.

Complimentary seat assignment is provided for each guest under the age of 14 to be seated with one adult.

Select a seat on an upcoming flight

Upgrade your seat

When your pet flies WestJet, they're our guest. Okay, so they don't get spicy snack mix or inflight entertainment - yet - but we do work hard to ensure your pet travels in comfort and safety. To ensure we provide the best ride for your pet, travel dates, kennel sizes, animal types and other restrictions apply. Learn more.

  • pets are not accepted at all hotels, or may be permitted with additional charges. Please contact the hotel directly to inquire.
  • To add kennel as carry-on or checked baggage to a WestJet flight please call 1-888-937-8538 (1-888-WESTJET).
  • Not travelling with your pet? WestJet Cargo can help get your animal where they are going.

 

Travelling option Fee
In the cabin (carry-on)

Travel within/between Canada and the U.S.
$50 - $59 CAD/USD

Travel between Canada/U.S. and all destinations outside the U.S.
$100 - $118 CAD/USD

As checked baggage

Travel within/between Canada and the U.S.
$100 – $118 CAD/USD

Travel between Canada/U.S. and all destinations outside the U.S.
$200 - $236 CAD/USD

On their own (as cargo) Please contact WestJet Cargo at 1-866-952-2746 (1-866-WJCARGO).

All WestJet aircraft are cashless. We accept the WestJet RBC® MasterCardǂ, American Express®, Diners Club International®, Discover®, MasterCard® and Visa®. On-board purchases are charged in Canadian dollars. Guests seated in Premium receive food and beverages (beer, wine and spirits). WestJet reserves the right to limit alcohol service.

 

ServiceFee and details
Non-alcoholic beverage and snack
Complimentary (on flights over one hour)
Food options 2.99-16.49 CAD (availability based on flight time and duration)
Alcoholic beverages 6.99-8.49 CAD (availability based on flight time and duration)
Earbuds Standard 3.49 CAD*
Hi-fi 12.49 CAD*
* Plus applicable taxes.
Blanket 3.99-4.59 CAD

 

Learn more about inflight experience

Did you know we fly lobsters too? And you don't even have to buy them a seat (just a special box). We have some other special services that you might be interested in. Unfortunately, lemon herb butter is not one of them.

 

ServiceFee and details
Unaccompanied minor $100-118 CAD per direction
Travel Bank credit extension $20-23.00 
Some credits may not qualify for extension.
Seafood boxes4 $10-11.80 CAD
Excess valuation $10-11.80 CAD per item
Contact Centre Booking Fee for Basic fare7 $15.75 per guest