TripAdvisor Traveler Rating

So honestly I have wanted to love it but I hate it. I went to beaches in Turks and Caicos last year and loved it. Everything about Antiqua was inferior and I swear to you I didn’t want it to be. We were still here and it is not fun. Even the Excellence boat excursion we just went on was a disaster. I am from the south so I have expectations of people being kind but this folks that ran the charter were rude and hurt my feelings. Just listen and don’t come here. You will wish you had not.

Just got home from the beautiful Antigua and stayed at the Sandals. This was our favourite by far. An amazing experience, incredible beach with soft white sand and aqua water. Food and service at Sandals was amazing. Special shout out to McNeilya at Club Sandals who took great care of us, Jamar was the best bartender, Tamesha at the Ok Caral gave us fantastic service, Sammy at Mario’s was the most organized hostess I’ve ever seen, and Jason our Japanese chef was a pro. Thank you to the executive team for taking great care of your employees. It shows because they all took great care of us. We will definitely be back!

Overall the vacation was fair, for the cost, it did mot meet our expectations. Check in took an extremely long time. We had a room with a Bulter, but communication was limited. The phone did not work well to contact the butler, on a number of days calls were made up to 21 times in one day, and an average of 6-10 times other days. We repeatedly received a message that the number we were calling was not available to try the number again. We did report that, but the phone was not replaced? the problem was not resolved, and we did a lot of waiting around. The food quality was not as we had expected either. The beef choices in OK carrel, Bayside, and Eleanors was grisly and chewing, very tough. The beef at the hibachi restaurant was very good. The fish at Barefoot, particularly the Mahi Mahi was cut very thin and dried out. Breakfasts were exceptional, and Soy was by far the best food at the resort. Communication for excursions was limited. At check in instructions/directions were not provided and we found ourselves wondering where and when to go and meet with group. And finally upon getting home and looking at our photos, to find that there were errors and not the prints we had chosen was disappointing. There were a number of people that need to be acknowledged Carrie Ann waitress at the Bayside was exceptional, attentive and anticipated our every need. As well, Nia from the entertainment team was a pleasure to meet and made the afternoon a successful great time.

Joy at the small pool is fabulous!! Her attention to ensure everyone is cared for timely is amazing to watch. Sandals is lucky to have her. Marie Louise is also wonderful!! Vivi and Junior… was fun to watch them pay volleyball with guest everyday.

Shanique K. waited on us by the pool, she was so attentive, polite respectful, quick service, she made out relaxing day by the pool one of our favorite days ??