Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 8059 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Anniversary Vacation

    Reviewed by rdoxrookie(Green Bay, Wisconsin) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great service and great staff. The paddle board and kayak was free to the guest. Para sail and jet skis were available at an affordable price right at the beach. Food was great and server Jorge at Gaucho Grill provided fast and friendly service. Locations was in walking distance from shopping mall, souvenir shops and bus stop. Lots of bilingual staff.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Good, but beware!

    Reviewed by catiev2017(Cincinnati, Ohio) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We upgraded our room at this resort and AFTER demanding a new room, the vacation was good. Our first room was awful and when we complained we were told we would have to wait 2 days then go for 3 hrs without a room before they would switch us. The next day, after the blind fell off the wall, I demanded they switch us and like magic a new room, just as we had requested, was available. Our trip started off shaky, but was much better after that.....ridiculous! Food is good, wait staff is AMAZING and the entertainment team was excellent! Just beware....they try to lure you into a 3 hour timeshare presentation with resort coupons. The sun doesn’t hit the pool until almost noon and the beach around 11 am, but you better have your towel out at 7-8 am. A few well placed tips go a long way! Olio restaurants was worth upgrading to the preferred club. Shout outs to the staff who are among the nicest we have seen! Kudos to Laura in the lobby bar and sports bar!!! She knew what you needed, when you needed it!! Also to Eduardo Rico, Angelica, Erick and the rest of the staff in Olio! And the entertainment team...Barush, Charley, Tania, Luis, Giovanni, Jose, and all the rest....you made the daytime a lot of fun! Thanks for a fun trip!

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Amazing Team and Excellent Service

    Reviewed by burnnup(Chicago, Illinois) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We upgrated to Preferred Club and we got really nice ocean room on the 11th floor, unreal view. The service in our room was done by SANTIAGO which he did an amazing job, the room was always very clean and we had enough of towels. The service on the Preffered Beach was Amazing RICARDO AND EDUARDO --- are really good with people and they work very hard. They always had a smile on their face and greeted us like kings- no matter how tired they were. Activity Club: Barush, Osvaldo, Charlie, Jose, Alexander--- very good aqua aerobics, Zumba, Dance Lessons and Espanol Lessons. They all made us laugh and join the activities. Armondo V. and Alexander from the 8th floor lounge ---they both are very friendly and good with people. The drinks were really good. Laura and Yeddy from Desire night club always had a smile on and were very friendly and they were getting us the drinks quickly. Overall really hard working Team and Excellent Service. From Chicago - La Patrona--- we miss you!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Dreamy Beach!

    Reviewed by Shouldbeatravelagent() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    - Dreams Sands Cancun has a top notch, friendly, super attentive staff. They go out of their way to make sure every guest feels welcome & that their every need is met. In the Preferred Lounge you will meet the superstar of our vacation. Armando Vega is one of the kindest, sincere, & most helpful people we have ever met on vacation. He offers conversation, advice, service, and professionalism in every way. The building is older, but the staff keeps all of the facilities impeccably clean. The multiple international restaurant choices or buffet can please every eater. The Coco Cafe offers delicious pastries, coffees, ice cream, and crepes. The true highlight of this hotel is the stunning beach. It has beautiful white sand perfect for long walks along calm turquoise waters.

    Very relaxing...I should've never left the resort!

    Reviewed by Amerah1913() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I took a quick weekend getaway with my girl friends. We arrived on a Friday and stayed until Monday. The resort was very busy (probably since it was MLK weekend), but they were able to meet everyone's needs still. The beach was absolutely amazing and has built-in barriers so the waves are very subtle. I was able to go out on the catamaran (they are included for free with the resort). It was a great location. We were able to walk to Coco Bongo, Senor Frog and Fat Tuesdays. It was maybe a 10 minute walk. We only got to eat at maybe 3 of the 7 restaurants they have to offer. In our short time in Cancun, we went on several excursions and I'm tempted to go back this weekend so I can just stay at the resort the entire time!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4