Finest Playa Mujeres by The Excellence Collection

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7589 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Exceeded my expectations!

    Reviewed by Cindeelovee(Los Angeles, California) on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Finest is beautiful! The rooms are clean and chic. They have the friendliest staff that are eager to serve. They are ready to help you with anything you may need but also give you space so you can enjoy your vacation. My favorite spot was the adult side of the beach where you can find the server, Carlos, that will bring you drinks and food while you enjoy the ocean view. Please make sure to tip! Even though this is an all inclusive resport- the staff works very hard to give you anything you may need. They deserve the appreciation! I plan to stay here again & I already have other friends and family that are interested in staying at this resort!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    25th Anniversary Trip!

    Reviewed by Dana L(United States) on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited FPM in September for our 25th wedding anniversary and had the most amazing vacation! We arrived the day they opened back up after the COVID shut-down and stayed for 9 wonderful days. The resort was not full and not all restaurants and bars were open all the time but they did a great job and it was still great. I had always heard good things about EPM but the room we wanted wasn't available so we took a chance on FPM and I'm glad we did. The staff is absolutely amazing and gracious. Shout outs to Damian and Carlos at the Excellence Club beach (thanks for the personal service and food and drinks), Elizabeth and Viktor at the Excellence Club Lounge for check-in/out and just overall service, and Veronica with the entertainment staff (thanks for bringing the stuff to play pool and recommendations when visiting Isla Mujeres). We also had great service from Juan and Junuel at dinner a couple nights, and we have to thank Javier for the tacos! Really everyone we dealt with was so very nice and went out of their way to make sure we had a good time. Everyone called us by name the entire time we were there...such great customer service. I wish I could get that kind of service in the states. We're already plan a return trip. Can't wait to get back to see our new friends and Finest Playa Mujeres!!

    The best holiday, the best hotel

    Reviewed by Char1233() on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to Finest Playa Mujeres last September/October. We truly had the best time. The hotel itself is truly amazing - we had a room with a roof top pool/terrace. We barely left the room all week it was amazing to be able to sunbathe and chill on your own terrace and cool down in your pool. We watched the pool area every day as we had a great view of the pool and the sea and they had lots of different acts/singers on during the day round the pool which was great for atmosphere. The restaurants are amazing, I don't think there was a single one we didn't like. They are true luxury and the waitors/chefs/staff can never do too much for you - they are so helpful. We stayed in an Excellence club room and it was worth the extra money for that little bit of extra luxury. We had our own check in area and restaurant - we also had a bar too. The lovely barman was amazing, he truly made our holiday. He made amazing drinks/cocktails and we had all the shots we wanted. Thanks again to everyone who made our stay so special - we will definitely be back. Sorry for such a delayed review!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Catering to your every whim!

    Reviewed by Kasi H(San Antonio, Texas) on Sep 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was PERFECT! The staff were friendly and attentive. The food was the best I have ever had- and it was all-included! The staff were amazing. From Fernanda at check-in to servers Jose, Baltazar, Fredde, and Julietta. Luis at the beach always made a spot for us. And Luis the sommelier taught us all about tequila and cigars. Every minute was perfect! It was so perfect that we are sending our in-laws next month for their anniversary.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    CrosbyFiesta2020

    Reviewed by brandoncY2472MK(Houston, Texas) on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just got back from an amazing time at Finest Playa Mujeres! Spent 3 nights there for my brothers wedding and almost everything was fantastic! One thing that stood out the most was the impeccable service! Shout out to the following staff members! Fransisco (waiter) at the beach. Ivan (waiter) from breakfast and the wedding. Cornelio, Victor, Ulisses, and Julio!