Finest Playa Mujeres by The Excellence Collection

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 8290 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Okay, but not impressed with this Excellence property

    Reviewed by Teresa C(Springdale, United States) on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    stayed at several Excellence, but this is not a favorite. Good for kids. Most all employees were hard working & friendly. We did like their clear face covers; as it was good to see their faces & know that they could breathe while working. (USA uses face diapers) Food choices were plenty. Beach lounge area a little dirty & loungers uncomfortable. Took away the comfortable blue chairs that are shown in pictures. short table/chairs in rooms/hard to eat comfortable if room service. Cheap toiletries; rooms could use a spruce/clean up on furniture; Landscape isn't as pretty as other places; Nice that each building has a pool/hot tub area; Just not impressed with this resort as we have been with others. Probably out last Excellence stay. Again, I am sure it is great for kiddos.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-2

    Good but disappointing

    Reviewed by Arsany B() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The property and the amenities are excellent. However, for the amount of money spent, one would expect and better service. For example, we found clipped nails and hair in our balcony. Bartenders didn't know how to prepare some of the drinks on their own menu. Your service quality might change based on whether tips were left or not and how much was left. All their restaurants have dress code for dinners, and if you're not prepared or didn't know they won't let you in (they'll let you borrow and collar shirt and pants from concierge if they have your size which actually is a nice service but otherwise your other option would be eating in the room).

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3

    Wonderful Anniversary Trip

    Reviewed by Terianna A() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Overall wonderful resort to unwind and relax all day on the beach or poolside. Staff is friendly and welcoming. I would highly recommend upgrading to the excellence club and a swim-up room. Food is delicious, but portions are smaller than American sized portions. We didn’t mind because the food quality is excellent. Special Shoutouts: Daniel at the Golden Bar was amazing! He was attentive and friendly. He made the best Long Island! Omar and Gladis were great bartender at the excellence bar/lounge. Omar remembered my drink each day. Sean, Javier and Alex provided the best beach service!!!! They check on you constantly for drink and food. I would come back just for the beach service. Jacquline and Magalina provided wonderful massages. The band on Friday at the Brach House was amazing. They even played out wedding song which was soooo nice.

    Loved our time at FINEST as a family!

    Reviewed by SaraWroblewski(New Hope, Minnesota) on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Transfer from CUN to the resort through Seasons was easy and quick. We found Seasons and were on our way within minutes. Upon arrival check in in the Finest Club was also fast and easy and Oliver took amazing care of us the entire week - answered questions and was just incredibly kind and accommodating. Imperial suite - AMAZING. Great location and the private pool is everything we could have hoped for - we'll def look to book this in the future! Would have been a super fun spot if you were vacationing with other friends/family. Since we werent really planning to leave our kiddo in Kids Club, we ordered food from Dommo on our evening here so we could still experience the EC restaurant. WHat a great perk to have any restaurant delivered to your room! We saw iguanas all days on the grass outside our pool, we had about 4 knocks on our door from the time we got in, until bedtime - cheese plates, wine, turndown, dessert. It was really lovely. The powder room with a full closeable door was nice to have. A few notes of feedback, we never got any drink service at the pool here - Las Dunas is just a quick 1 min walk so it was fine. But I think this would have really upped the feeling of being fully taken care of. WHen we got into the room someone elses drink glasses were at the pool edge and never got picked up. Also, the deck was really dirty, people had obviously dropped food/ketchup etc on it and it hadnt been cleaned up. Again, not a huge deal, but noteable. And then of course no handles on the outside of the door to get back in, and when your hands are wet, getting back in is a chore. With that being said, the door is super heavy we never had any worries about our kiddo getting out. Lastly, weddings happen right next to this room, so we definately heard the entire wedding happening and the music from the reception well into the evening, even inside the room. We felt a little bad making any noise during the ceremony when we were in our pool. We moved to our club swim up suite the next day and that was also easy! They grabbed our luggage at noon, and we waited about 2 hours for them to page to let us know our new room was ready. During our waiting time we visited kids club. What fun spot! It wasnt busy at all, lifeguard on duty and a fun lunch buffet and drink service (no alcohol). Our 5 year old loved the waterslides and shallow area. Although Id say kids over the age of 10 may not think it was that great - it def geared to <10 Id say. Club Swim up: We were given the option of facing the main pool or a finest pool swim up - we chose the finest pool since we prefer a little more quiet. Our room was 5070 toward the back of the block behind the Seaside Finest Club Restaurant . THat restaurant wasnt open at all during our stay which was unfortunate. Our pool rarely had anyone in it, even people staying in our block were rarely in the pool. We spent much of our time here (hours per day). It was fabulous! The hot tub was across from our room and I will say - DANG. It was HOT. Almost hard to get into for both my husband and I. Ive heard many are "barely warm" if your looking for a hotter tub, this is it. We got drink service EVERY day! Starting at 10 and going until 5 or 6. It was lovely and perfect. Again, the door thing was annoying - heavy and no outside handle. And if the door is left open the air conditioning isnt engaged. The room itself was great - no issues at all, really loved it. Other things : Activities daily for kids at the central plaza was awesome - we did keychains one day, bracelets another. Our daughter loved the disney show, and we did actually take her with us to the pop star show (this was fun, but the LMFAO sexy and I know it we covered some eyes when the men ripped their pants off to reveal boxers with smiley faces and hip thrusting ??) that being said, just know it is obviously geared more towards adults. But there were kids there too. We also did the fire show. Las Dunas was our favorite lunch spot and the food was AMAZING! Wood fired pizza, tacos, paella, gyros . Great service and at all the restaurants they really worked at making sure kids got taken care of quickly with a very short wait, which was so nice. We went to Brass, Shoji, Legends, Lizo & Insiemme Trattoria. We encountered a wait at Surf and Turf one night , they said 30 min which was fine except we wanted to get to the kids show, so we declined - Im kind of glad we did. That restaurant is SO loud! It was lovely, but the second we walked in the door my eyes got big with how loud it was - everything very echo-y. I think that would have been frustrating. We loved the SWEET CORNER. The ice cream was def a hit for our daughter and loved the coffee and donuts/rolls for breakfast. We did encounter some waiting here a few times, but nothing too big. Im surprised they dont have 2 people in this spot during the morning busy hours. The beach was great and service fantastic. Damian took great care of us! There were red flags every day we were there and it was super windy so admittedly, we didn't spend much time at the beach. But the beach was beautiful, and they did a great job of clearing seaweed early in the AM. We walked by the Excellence side a few times and were insanely jealous. What a fun vibe! I def think you could have a SUPER fun adults only trip here. Other feedback: We have an insanely picky eater kiddo and found meal times were hard even with some of the kids menus. SO she lived in nachos, pizza, quesadillas, scrambled eggs with cheese etc. I wish they would add a couple more simple kids foods like grilled cheese, corn dogs etc. But thats our fault, not theirs. Sweet Corner could use some help in the morning time when its busy. Also, I was a little disappointed they had no sugar free syrup options here. I love my coffee and remember EPM and ERC both had sugar free vanilla syrup option. I wasn't super impressed with the Finest Club lounge. It wasn't really inviting but was convenient to stop and grab a drink or latte on your way through. Overall : Amazing stay in such a beautiful place. Amazing staff - we loved tipping them because they worked so hard with no expectations of us and were so appreciative. I hope this review is helpful, we love listening to constructive feedback here so we can simply adjust our expectations. But nothing we saw or found was a deal breaker and they were always willing to make things better. We will definitely be back and hope to bring others with us! As a matter of fact, I will be back on my adults only trip in just over a month!

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Finest, Playa Mujeres

    Reviewed by Wander309146() on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent resort for a family vacation. We spent 5 days there and enjoyed all aspects of the resort, from the spa to the entertainment. All first class. The children enjoyed the kids club and the adults were well taken care of by all the staff.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5