Golden Parnassus Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cancun
    5. Golden Parnassus Resort and Spa
    6. Golden Parnassus Resort and Spa review

    What to expect (based on 8756 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Checked In, Left Immediately, Debating Full Refund

    Reviewed by tbh77() on Aug 14, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel was an absolute nightmare!! They are still debating with me over charging me for one night despite having spent less than an hour in our room. The room and common areas were in disrepair and filthy. I’m happy to speak with management should they reach out to resolve the issues and grant me a 100% refund as requested before I left.

    Relaxing

    Reviewed by nmgpropertymgr() on Aug 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff was great and the hotel was clean with strong drinks We were met at check in with a frozen refreshing drink and they sanitized the luggage as extra precaution. All staff were mask every time we saw them and had mask.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great Adults Only Resort

    Reviewed by clarence838() on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This resort has the friendliest, most helpful staff you might ever meet. The rooms are ok but the pool and beach front makes up. The restaurant food was absolutely wonderful. Also, lots of returning guests engage in welcoming you to the resort. They even have a Facebook page! Put on your to do list....

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    Bad Stay

    Reviewed by Jennifer69692020() on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    No AC, asked for additional pillows multiple times, never received them. Rooms leaked. No working elevator at least one day, had to walk up 6 flights of stairs. General moldy smell all over the hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-3

    Need repair AC

    Reviewed by newcreationremod2020() on Aug 09, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The AC need repair, breakfast should have more people helping with food, and should take the plastic and little containers , add more alcohol and request mask... its safe this way.. I didn't like the guy who did volleyball asking for guys showing buts and lady showing boobs,... was not appropriate for me to see my husband seeing girls boobs..

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-3