Haven Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 1532 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Perfect Relaxing Getaway

    Reviewed by ecneus(Plymouth, Minnesota) on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Haven Riviera was exactly what we were looking for as a relaxing getaway from work and kids. It was a beautiful resort with friendly staff and a very reasonable price. We got a swim-out suite which felt plenty quiet and private, although we preferred to spend most of our time at the main pools, which were our favorite pools of three resorts we have stayed at in Cancun. They had plenty of activity and people having a good time, but was not obnoxious with noise. There were also plenty of seating options with a variety chairs and Bali beds/cabanas. A special recognition for the activities staff of Diana, Paola and Yair who worked hard all day to lead activities like paddle board exercises and volleyball (which we did daily) and even introduced/were hosts for the evening entertainment. I appreciated them playing volleyball times when there were not enough guests or there was an odd number and they were very fun to talk with throughout the week. Another shout-out to Olivia, serving the drinks at the pool. She was so friendly and gets to know everyone and their drinks very quickly. The restaurants were fine for us and nothing in particular to complain about. Olios was great and seating at the hibachi grill was entertaining and a great meal (be sure to go at 6:00 and reserve a time at the grill for later that evening). It’s only in comparison to other resorts that we felt it had less evening dining options, both in number of locations and variety in the menus. Pros: Staff (everyone throughout the resort from reception, hosts, servers, entertainment was so friendly and can make all the difference in how you feel at a resort), pools, entertainment (activities during the day and shows in the evening), Location (it is a short trip from the airport), price. Con: The beach - Although the sand is beautiful and super fine, and there were workers cleaning the seaweed every day, it is really a lost cause. Since there are no directly adjacent resorts, the beach is even worse outside the resort property and it does not make for great long walks along beach. Overall, however, we truly enjoyed our stay and would love to return again in the future.

    Excellent grounds, pool and Service

    Reviewed by scottsV6701DU() on May 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very impressed with the overall facility. Clean, updated, and well taken care of. The pools were great! The room (ocean-front serenity room) was amazing. My only complaint would be the food. The food was not bad but not something I would come back to the resort for. If I were to go back, I would only eat at the mediterranean restaurant for dinner.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Beautiful Resort

    Reviewed by Happiness442507() on May 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort is beautiful. They had great friendly staff. The food was tasty and they had many option. This is more of a couples resort or great for wedding groups. It’s a high quality, solid 4 star resort.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Honeymoon

    Reviewed by emrauch18() on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    JC was fantastic at always making sure we had a wonderful time & were taken care of. He checked on us constantly and went above and beyond! Would definitely return! He was a memorable part of our trip!

    Love this resort!

    Reviewed by Cropwithrox(Kansas City, Missouri) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Haven is a beautiful adults only property. The food was excellent. The staff is every helpful and always friendly. The pools were amazing! Just beautiful. The beach has beautiful sand and cabanas/loungers to use. There is seaweed on shore and in water but that didn’t stop me from enjoying the ocean. I wish I had booked longer than 7 days. It was worth every penny! Say Hi to Angel the bartender if you visit.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5