Óleo Cancun Playa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1299 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    ALMAR - Dinner in paradise

    Reviewed by ThaisSch() on May 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    ALMAR its one of the four available restaurants in Oleo resort Cancun. Its located near to de pool, the tower A and the lobby of the resort. The sight to the restaurant is beautiful, because can eat near to the beach, looking the wonderful Mexican sea. In the restaurant must be semi formal dress because it´s set very elegant with big armchairs to sit down to eat and the armchairs and the tables are white. The restaurant is mostly made of windows with dim lighting and lastly the restaurant has two floors, an "underground" where the kitchen is which but is not allowed to pass for customers and the second floor where are the tables for dinner. The food is delicious, ALMAR has a fixed menu of four dishes (a salad, an entree, a main dish and a dessert) and for each dish one can choose from 5 options, I the first time it was I chose a Mediterranean salad that was very delicious as it felt the taste very clearly of each of its components, then I ordered salmon as a starter which was very soft and tasty, then as a main course I chose lasagna which felt like a "bomb" of flavors but without harassment and for dessert I chose cinnamon ice cream with apple kuchen which when finished the only thought in my head was that I could eat it every day without getting bored. On the second occasion we went for my mom’s birthday, so we had a special menu (dishes that were not on the fixed menu), there we ate salad with three types of melon, then a tomato cream, then gnocchi as a base dish and finally a cream dessert with mint and chocolate chips, just like the first time all the dishes were delicious and very tasty. For me it is the best restaurant I have gone since the atmosphere is very nice and peaceful, besides the food is the best I’ve tried and the attention is very good, as the waiters are very attentive and sympathetic. I would highly recommend it.

    So Disappointed

    Reviewed by mvP8926KR() on Apr 30, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were SO looking forward to our stay. We had done so much research and thought that this resort would be perfect to meet our needs at March Break. We mostly were drawn by all the reviews about how nice the staff were... 3 days before we were scheduled to leave, a Travel Advisory was put out and we were not allowed to travel. We immediately contacted the hotel and they said that they could not refund us. We even asked our Spanish speaking friend who lives in Cancun to call and talk to someone to let them know that we weren't able to come anymore and that we really wanted a refund or at the very least, a voucher for a future stay. They said no. We are really disappointed, especially since one of the reasons that we chose this hotel was because we believed that they had exceptional customer service. We think it's unbelievably wrong to keep our money when we were not allowed to travel due to the global pandemic.

    Individual ratings:

    Service

    Service-1

    Value

    Value-1

    Family time

    Reviewed by 37ave() on Apr 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was the most wonderful experience thank you to everyone at oleo Cancun!!...we can't wait to go back.... From The welcoming staff, el agua de melon excellent touch! To all the waitress at breakfast, to the lady that cleans the rooms thank you everyone! We surely recommend Oleo Cancun! Muchas gracias!

    Winter getaway from Canada

    Reviewed by mikegG5556PV() on Apr 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We found everything about this resort top notch. From the cancun airport it is only 15 minutes by shuttle. The check-in process was very smooth with no surprises. The junior suite room was exactly as shown in the pics, and the mattress, sheets and pillows were high quality. The staff during the entire week were extremely helpful and pleasant. The restaurants were casual and the food was excellent with no reservations required and zero to little wait for a table. It was so nice to have a Starbucks on site which converted to a sushi bar in the evening. There was always lounge chairs available at the pool or beach. A special shout out to Alexandro who looked after us while at the pool. We plan on making this boutique resort an annual getaway and have recommended it to friends and family.

    Great Hotel and Staff

    Reviewed by simplyjimbo(swindon) on Apr 02, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were transferred to the Oleo following the closure of our original hotel due to lack of guests amid the start of the Coronavirus outbreak. We were travelling with another couple. The hotel is clean and situated on a lovely beach. Unfortunately th Oleo was also on a wind down before closing and so only limited restaurant facilities were available, however the Almar restaurant was open a couple of times in the 6 days we were there in the evening and the food was delicious. The beach is lovely, and the waiter, Victor, was fantastic. A real character who made sure that your glass was never empty for very long. Top guy. The hotel was very quiet during our stay, however I would guess it would be noisy and difficult to find a sunbed near the pool if it was fully occupied.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4