Gran Muthu Imperial

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 190 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best food in cuba

    Reviewed by Heidi G() on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my 7th vacation to cuba and this hotel had the best rooms and food by far. No complaints. The walk to the beach next door is 5 minutes and worth it. Playa pilar was great. Great vacation. Went to mention that Maceo, Giobany, Lissandra and Laura made my trip special. Great service and will be back.

    Wonderful low-key vacation spot

    Reviewed by Claire B(LaSalle, Canada) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Okay, I'm going to do my best to give you a balanced overview of our stay here. Let me begin by saying we had a really wonderful time, created great memories and we LOVED the people we met along the way. The facility itself was lovely. It is new, so it is clean and well maintained. The layout was nice with many of the rooms having an ocean view. With the exception of the beach, everything is in close proximity and easy to get to. The rooms: We went with friends and ended up with adjoining rooms which was really nice. They had a king bed, we had two double beds (more like super singles), to be honest, we didn't try to push them together, but you probably could. Our friends room didn't have any problems... we, however, did. Our safe didn't work, and the repair guy came, but without batteries, so it took a while to get fixed. Our AC also didn't work... they came the first day to fix it, but couldn't fix it till the next day. They would have given us a new room, but it would have been complicated with our friends, so we waited till the next morning. AND our remote control didn't work! The repair guy fixed that pretty quick. All of these things were dealt with well... but we hated that we had to wait around for the guys to show up. We would just leave them to do their job... and we were able to use our friends safe until ours was fixed, but it was a bit of a pain. I also discovered that our iron didn't work on the last day... but again we just used the one from the other room. The Pools - They were amazing, though a little cold! The upper pools are quiet and peaceful, the infinity pool was were all the fun was at! The entertainment team MADE our vacation. We can't say enough about our girl Lisandra, she is simply delightful! Yasmany just brought a smile to everyone's face! Ismary was a joy, William brought us good fun and Pedro was amazing on his very first day! We had no problem getting chairs... even 4 together, later in the day. We did go early one day to get a couple of the gazebo beds. IF you want an umbrella, just ask! And the lounges in the pools look great, but are pretty useless as you can't actually lay on them. I sat on them to read but otherwise they are impractical. We loved that you could see the ocean from all the pools, but it also means there is no protection if it is windy. The Food - Well, we all know you don't go to Cuba for the food but the buffet offered some great options. For breakfast we preferred the freshly made options from the crepe station and egg/omelet station in the morning (hint... have them grill up your bacon for you). Lunch and dinner offered a pasta station (red sauce was good, white sauce, not so much), beef, chicken or pork station (not the best cuts but reasonably good), seafood station (hubby was the only one who ate seafood, but he loved it). Pizza station (really good!) and stir fry station. There were always lots of fresh fruits, veggies, salads, prosciutto & cheese and other prepared foods. We did the Chinese and International a la carte's... if you like seafood you will like them... if you don't, you might want to stick to the buffet. The snack bar sandwiches were so-so... and you are best off to order a side of fries otherwise you get a small handful with a sandwich. The service at the buffet is outstanding! We loved our servers, and they were always concerned about our needs. Again, I want to commend Lisandra, Yanexsy, Yanet and Glendi for taking such good care of us! The Fun - I already mentioned the animation team.. they made our stay awesome! The Cuban day was a great addition... with the exception of the games and activities being in the courtyard. We didn't want to leave the poolside to have fun... As I see it, they are there to serve our needs, and not the other way around... so bring the fun to where the people are, don't make the people leave the place they want to be to take part in the fun. The entertainment - The dancers have music in their souls and we loved watching them! I didn't expect to enjoy a xylophone player but he was awesome, and the crab who scurried about the theatre added to the drama! The beach - I don't have anything to add here, as we never made it down. I will say that there is no beach in front of the resort ... you can't even get to the water, as its pretty much a cliff. Usually I would never go to a resort if I didn't think we could go to the beach, but I honestly didn't care cause we liked the pools so much. The internet - cheap, pretty fast and available everywhere except the dining halls. The shopping... you don't go to cuba for the shopping! Not much to speak of. If you have stayed with me this far... we had a great trip and recommend this resort if you are looking for a relatively quiet, relaxing get away!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    What a gem!

    Reviewed by geomtlca(Montreal, Canada) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I went there by myself to relax! Clean resort, staff is friendly, food was great! If you wanna go to relax then this is an amazing place to stay at. I felt right at home in no time thanks to the staff’s hospitality. Their infinity pool is amazing, they have a bar right there.

    Average spot

    Reviewed by Kristakrz(Mississauga, Canada) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I don’t expect much from Cuban food on resorts and yet this place still managed to disappoint. Brand new resort with a long walk to rough beach. New facilities nice, but it feels like a prison or dorm. Very industrial, staff were nice. Event staff tried hard. Best thing about this resort was fresh hand made churros on the pool deck. Had to go offsite and pay for the disco to have any night life, if you get a good enough deal, don’t care about the beach and don’t plan to eat much - this place will be fine. We would not return.

    Beautiful vacations !!!

    Reviewed by rafa-ronal(Florida) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We decided on this hotel to be resting, upon arrival we were greeted by a pleasant welcome cocktail and were quickly taken care of, our stay was in block 9 which we loved had a very nice view. Our days were great the Cuban day we loved everything was different all with hats and very nice food, we can not forget the black rice with the sangria. Thank you for making the stay more than pleasant to Lili at the reception, to lexai in the lobbi who had us captivated with her pleasant drinks. We asked her to surprise us with a Cuban drink and made us a really fabulous Adam and Eve. In the buffet we were attended daily by Adriana always very gentle, every night we went to the snack bar and there was always a pleasant treatment by the waitress lisandra every day made our stay happy, in the a la carte restaurants as a boy attended us Very suitable I believe his name Yosbanito finally we thank the great team of the hotel including its managers to whom we saw very attentive and we care for their names Ismael, Mirelis and Rodolfo who make this place this extraordinary. We will return!!!