Hotel Playa Paraiso

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4141 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Vacation during COVID

    Reviewed by 272mariyan() on Oct 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the hotel from Oct 3 to Oct 10, 2020. Very pleased with our vacation. Hotel management and staff follow social distancing and wearing masks at all times. The property is very clean. Meals were served at the restaurant. The food was delicious especially desserts! Thank you chef=)) Pleasant and helpful staff everywhere! We enjoyed our stay. Thank you Playa Paraiso staff. Yelena and Vladimir

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    First Cuban Vacation - Should have reviewed a few years ago...

    Reviewed by MaggiePO(Ontario, Canada) on Oct 07, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I'm writing this review, about 6ish years after visiting. Just trying to get all my reviews of vacations down on "paper". Now that I've been to more than 15 resorts, I have something to compare this one to. And I would rate it in the top 5. Clean rooms, good food, entertainment was great as they had dancing (although, please note some things may have changed!), great beach, etc. Really nothing to complain about. I liked the snack bar being so close to the pool, no need to get dressed and haul over to the lunch buffet. I would return if the prices were around $800 pp for a week.

    1 in a million (Sep 4th to 11th 2020)

    Reviewed by timourka() on Sep 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’m writing this review in unprecedented times, as I was the only one at the resort during my stay. I’ll try to cover as much as I can and to the best of my memory. Safety: The moment you enter the airport and on board the aircraft in Canada you must have a mask. In Cuba, all bags are disinfected, your temperature is measured and they perform a swab test (nose and throat /results in 24hrs) for covid-19. Again, the mask is required in the bus during transfer between the airport and the hotel. Once more, all staff (tested also) in the hotel wears a mask and gloves. Food: It was excellent. Everything was made to my liking given I was the only guest. I tried also their menu for a new restaurant concept Nativo (local food) was delicious. Facilities: The room was clean and everything worked perfectly (hot water and AC). Also, worth mentioning they were tuning up rooms while it’s not busy. The vegetation is simply superb and lots of fauna too if you keep an open eye. Beach: Nothing to add from what was said before me. Beautiful very calm and be careful with the rocks. Staff: Perhaps the best part of the trip and wanted to say Thank You to every single one of you. Yusely, Lismary (reception), Miguel, Yaniel, Oscar (animation), Yane, Leisly, Josuani and Felipe (service). Again, thank you for providing with the best vacation ever in Cayo Coco!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Lovely stay!!

    Reviewed by georgia19841(Welwyn Garden City, United Kingdom) on Apr 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came to playa paraiso In the summer holidays and I don’t have much bad to say about it. We were greeted with a Thomas cook representative that stayed at the hotel which made it earlier for us as she could book things for us and understood English. The air conditioning was excellent and the room was very big with two big comfy beds in. It was nice and clean. The swimming pools were nice however someone did poo in it and they didn’t clean it properly so we stayed out of it for a few days. The beach was a two minute walk and was amazing, lots of music and loads of sun beds so you didn’t have to reserve them. We went to the end of the beach and done horse riding a few times and absolutely loved it. We also hired a paddle boat and a different type of boat which was completely free with the hotel, just make sure you book first thing as they go quickly. There was also three restaurants there which you have to book prior to going but I’d say book as soon as you get there as spaces also disappear quick. Food was lovely, you could watch your meat be cooked and make your own pasta in front of you. The pizza bar which was near the beach was lovely however we did que for an hour. The snack bar is open all day however they did run out of burgers for a few days and refused to cook for us if it was late. The staff were so lovely especially the lady who plaited hair. So many options of drinks. Doctor and hair dresser on site. There’s a shop five minutes up the road however it wasn’t open much and there was also a bowling alley there as well. Entertainment was good and they also included a band which sung some good English songs. Felt sorry for the life guard who was slaving away and no one was intrested In him but he’s very friendly. There’s men in buggy’s that drive you to your room however we were close to everything. Our block didn’t have hot water for two days so they have us another hotel to shower in however that was disgusting and full of bugs. You will be bitten by mosquitoes though so I’d be careful as we ended up with about 100 bites by the end of it. Lovely memories made and will hopefully be back soon.

    Our second visit to this great vacation place

    Reviewed by 206maryq() on Apr 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort used to be called the Pestana. It hasn't changed much since opening under a a different name. The beach is so beautiful and the service is pretty good. There are different a la carte restaurants but book as soon as you arrive. The rooms were clean enough but my only complaint from not rating excellent is the beds which were small and too hard. I really enjoyed and miss my morning cappuccino served from the bar in the lobby. Thank you Yaisimy for making them so delicious and always served with a smile! "Gracias Yaisimy por preparar mis deliciosos capuchinos todas las mañanas. ¡Dios te bendiga!"

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-4