Paradisus Los Cayos

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 151 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Vacaciones aseguradas

    Reviewed by cirze(Skopje, Republic of Macedonia) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fabulous vacation. Excellent food, excellent service, excellent personal, many activities for all of us. I value very much that my children have had a lot of fun. I recommend it. I will back next year!

    Just Go!

    Reviewed by Dee A() on Apr 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Family visit! March 31st for one week! Everything about this brand new resort is "amazing". Especially the people who work there!!! The beach is gorgeous!!! The food is great!!! It was SO hard to say Good Bye to our new friends, but we will definitely be back and soon?? We LOVE Cuba, especially Paradisus Los Cayos??????????

    LOVED THIS RESORT

    Reviewed by Jen S(London, Canada) on Apr 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This Hotel was Beautiful and very modern. Rooms were beautiful and very spacious. Outside area was so nice. Everyone warned me when we went to Cuba, you don't go for the food you go for the Beaches. Well the Beach was ABSOLUTELY beautiful!! and the Food was GREAT! I did not have any issues with the food. We enjoyed the a la cartes, buffett and snack bar...I had not had a hot dog in 3 years and they were the best hot dogs ever! lol Sometimes the drinks weren't always the best, some bartenders didn't know how to make some drinks (adult lobby bar outside). But our favourite bartenders were Jorge in the adult pool area and I feel so bad for forgetting his name but the one in the adult swim area on the snack bar side. Loved them both and they were great at making drinks. Also Darion and the 2 other young ladies in the adult snack bar side were great! The entertainment seemed similar every night but I still enjoyed it, but what I did love was that the entertainment crew gets you up every night after the show and teaches you how to salsa. We didn't really know what was happening each night until we got there though, so we weren't really sure where to find that information. Aciedro (sp?) and Yoan Manuel Hernandez were fantastic entertainment crew at the family pool. And when I mentioned I can't dance because I have "2 left feet" they actually took the time with me and my friend and walked us through salsa dancing and then in the evening Yoan Manuel helped us out again. They were super friendly and so personable and really tried hard to help me dance lol! Walter was on the beach and in the entertainment area and again so friendly and personable. The staff I mentioned above and more (Adrian, Mavis) were so great, and extremely friendly and I so appreciated them taking such great care of us This was my first trip to CUBA and it won't be the last. I really hope to go back to this resort one day soon!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Once complete will be the best resort in Cayo Santa Maria

    Reviewed by MelWaterloo(Waterloo, Canada) on Apr 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel – Beautiful and very modern the grounds are amazing. Rooms – Big Beautiful and very clean! Food – Very good with lots of options. Beach – Breath taking and long, you can walk for miles. Drinks – Awesome and always cold and made perfect and very nice wine selection. I also loved the coffee that was available at many bars in the resort. Entertainment – the shows are lovely they have a show that suites children and then a show for everyone. But what sets this resort apart from others is the entertainment crew who get you up and dance with you at night. An entertainment schedule to be given to guest would be very helpful. Service – extremely friendly, very professional, efficient and accommodating. Staff-Raul Arsenio at the adult’s only beach was fantastic pleasant and very funny. He made me feel so welcome and took time to talk to us every day and give us tips about the resort and the city of Santa Claira. Carlos Adriel and Yoan Manuel Hernandez from the entertainment crew who worked with me every night to teach me how to dance. Richar at the buffet for his attentiveness. Virliety our butler always ensured we had anything. Francisco the life guard who always had the biggest smile! The adults only pool bar staff were amazing thanks to Jorge and Leo who went out of their way to serve us drinks on the beach every day. All the staff at the adult’s only snack bar were incredible. Lastly, the best bar staff on the resort, led by Liandre, thank you Liandre, Alexis, Jaun Carlos.

    Tour of resort

    Reviewed by Stephanie W() on Apr 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the pleasure of a tour of this resort last week..what a beautiful place...very clean beautiful and wonderful staff...yohena rydal and erik are 3 staff that went above and beyond...because of their great customer service we will definitely be booking our next trip there... thank you for a wonderful visit.. Stephanie wilson. Windsor ont.. Canada

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