Grand Park Royal Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6028 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Terrible service, doors didn’t work, weird rules

    Reviewed by JCM623(Los Angeles, California) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I had a really great trip that was ruined by my stay at this hotel. The people working there are pleasant but the actual hotel is old, outdated which normally doesn’t bother me but because it’s the everyday things that are outdated like the doors then it becomes a problem. The doors card readers every day we’re a problem with me and many of my neighbors. Every time I would go to the front desk they would have people complaining about the doors. The worst feeling is to finish a long day and head up to the room only to have to walk back down and go all the way across the resort to the front desk to have them remake a key (even after you tell them it’s not the key) then to go to the room and still not have the new key work. Then go all the way back to tell them to send a tech. And then they try the master key (which doesn’t work). It’s a mess. The food is cheap bad quality food that you can get at any fast food restaurant. Nothing about this place “yummy” I ended up going out to get dinners and lunch at the town.. The restaurants have a very sexist rule against men wearing tank tops while women are allowed to. All of the staff agreed that it was a ridiculous unjust rule. The head of food and alcohol also agreed that it was unfair. When I asked him to get me the info to talk to corporate about the problems I’ve had at the hotel he said he was going to send the info to my room... it never arrived. I had to request the info at check out. All in all, this place is quite crap. I love this island and have stayed at other places that are cheaper and have a better quality.

    Had a great time!

    Reviewed by natefaarup() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A great venue and location for experiencing everything Cozumel. The service was impeccable the food was great very clean and well run. Only complaint was the beds the are sheets I found were sub par improvements in that area would be greatly appreciated by all I’m sure.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Great time

    Reviewed by eddiegarcia021(Springfield, Virginia) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was very relaxing and no pressure sales folks which is always a bonus while on vacation. Everyone is always helpful and we will be visiting again. This certainly was not the first time and will not be the last!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Good Times

    Reviewed by Eddie L() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed here October 6-13. First with the positives. The grounds are beautiful and very well maintained. The staff is absolutely amazing, some of the friendliest I have experienced. They were always ready to get you what you needed. The pools were good and the swim up bar was nice to have. The entertainment staff was also great, especially the Mexican dance show and the men vs woman, it was a lot of fun. Negatives, the food was ok at best. One thing I could not understand is how they run out of food. The burger and hotdog snack bar always ran out of food way before closing time, which is just Bush league for an all inclusive. The drunks were also kind of hit and miss with how they were prepared. People also mention the time share folks, which I actually dont mind because I know they are just doing their job and can't fault them for that even though I would never pay for that...... I mean how the hell do you run out of food???!!!!?? Despite my complaints, we did have a blast but most likely won't be returning, did I mention they ran out of food?? WTF????!

    needs improvment

    Reviewed by Reggie G() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The staff at the desk and the baggage handlers were good but the resort has gone down hill. The room we had was in need of service. Both of the water valves in the sink leaked when you turned them on and the water valve in the toilet ran all seven days. went to the desk and told them about the water problems but nothing got fixed. one day our room did not get cleaned and had to call and have someone bring towels and coffee, three other days no coffee was left and the frig was not restocked. The food was poor, breakfast was ok but the others lunch and dinner at the buffet dinner were poor. allmost the same items every day beef, pork, fish, the fish was ok but the beef and the pork were so tough you could not chew the stuff and had a hard time trying to cut it with a butter knife as they had no sharp knifes. the food made me sick and I lost one day as I had to stay in the room I have stayed at this resort numerous time and loved it but after this trip I wont go back.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-2