Secrets Aura Cozumel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5124 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not the best resort on the island

    Reviewed by site-c-r1(Cleveland, Ohio) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    As another reviewer said, this is not your typical Secrets experience. From what I have observed, they must have put their room maintenance/updating budget into the “Premier” club section. That’s where the nice updated stuff is, if I had to guess. Our room is in the “cheap seats” and is in desperate need of love. The furniture is tired, the bath seems to have been updated only because of repairs. The beds are pretty comfy but the pillows are stinky, like they need replacing. The couple we are traveling with said the same thing, so it’s not just our room. It has rained several overnights and both of our rooms flooded through from the hall. One of us fell and hit her head, so this is a big safety concern. We have never had this happen at any other resort and we have stayed all over both the island and the peninsula. So if you have $20 grand to waste plus the trip expenses, the Premier Club might fix the poor room issue. The staff is friendly and seem to have to work hard (I don’t think there are enough bartenders or wait staff), but many of them don’t carry their attention for you through to the end of a meal or encounter. Mariana in the spa is amazing. Darwin in the lobby bar makes great margaritas. Farrah, who guided the Sip n Paint was awesome, too. The food is lacking in the buffets. Again, the attention to detail is lacking. Most visitors here this week are Americans and they never have enough bacon on the buffet. The Mexican and Italian/pizza restaurants are the best on the property. The public areas are more updated but still are tired. There are never beach towels available. The beach chair pads are always wet since it’s rainy season, so sitting on the beach in clothing isn’t a thing unless you don’t mind getting a damp butt. The music is always way too loud. The Sunscape is the same way. This isn’t just the pool music. Even in the lobbies it’s hard to converse. On a funny note, I passed a flowerbed at the Sunscape filled in with plastic plants. This is the tropics! You have a 12 month growing season! On the plus side, they are generous with bathing towels in the room and supply plenty of shampoo and shower gel. The spa is relaxing and the staff attentive. All in all, this isn’t a bad resort, it just could be way better, especially if they call themselves a Secrets. For the money, we will be heading back to the Iberostar down the beach.

    Disappointed

    Reviewed by RebJohns() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    WE stayed at Secrets Capri in the Riviera Maya last year and were thoroughly satisfied. In fact, we decided to join the Unlimited Vacation Club so we could take advantage of other Secret Resorts. The Secrets Aura in Cozumel, however, was a very different experience. The overall resort was not really clean, the food was average, at best. The servers were very nice when we interacted with them but they were not very attentive. The pools ran out of towel daily and the supply was not replenished until after 5:00. We talked to multiple other guests who had the same feelings about this resort. I can honestly say that we would not have joined the Vacation Club if we would have gone to this resort first. In fact, we probably would not visit another Secrets resort if this was our only experience. However, we do know that better Secrets resorts exist and will try a new resort next year. The island of Cozumel was beautiful and the snorkeling at the hotel was great. The beach was nice but it was rocky in the water which made it difficult to swim. The pier had a ladder, however, that made getting in the water easier. Once in the water, it was spectacular!

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Great Stay

    Reviewed by Edba204() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our entertainment team made this trip worth every penny. Thank you to Arbie, Ricardo, and Jorge. You guys were great. Always had something different planned through out the day and evenings. Beautiful views on the property along with a friendly staff. Overall great stay

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Never going back!

    Reviewed by Noyela() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We are preferred , unlimited members and looked forward to this 5 day vacation in Cozumel. We booked a preferred , ocean side view and we arrived around 1pm. The entrance was glamorous and was a good impression, we were then escorted to the vip llounge where the employees were sweet and attentive. The Vip lounge tho, is gross with dirty, outdated couches and a coffee bar with stains and ants crawling up it. No big deal. We were then falsely checked in, what I mean by that is that there was some sort of miscommunication and we gave our info, licenses, and even signed multiple things and we were given pamphlets when the lady said “check Out is at 11, check in is at 3” and then said to enjoy ourselves as we wait for our room to be ready. We decided to stay seated, play some pool and kill some time. An hour passes and we notice people being checked in and taken to their room almost immediately. We are not the kind to complain so we sit patiently, in front of the ladies who “checked” us in... and waited for another hour. I finally got up, and asked them why we have been waiting so long where they quickly took my pamphlet back and wrote down a room number and then got us a room within 5-10 min. Okay, definitely irritated at that point but stuff like this happens and so, brushed it off. Our luggage arrives and we are escorted to our premium room. The maid is still in there frantically cleaning and leaves when we arrive. The room was disgusting! So outdated. Stains on the wall. Rust on the metal. The bathroom floor is so gross I didn’t dare step barefoot. We were pissed! We spent so much money for a premium room and it was not even at 3 star hotel level. I called and asked them to change rooms and they offered for a maid to come and clean. I hung up. Called again and they said they were completely full, try tomorrow. The next day we walked over to the members area and requested a refund, they were at that point able to find us a room that was newer and we agreed. They also gave us some lousy coupons that couldnt be doubled or spent on lots of thingg... only massages or fancy dinners... joke. Speaking of food, INEDIBLE! The pizza place next store is like microwave pizza with raw pepperoni and play dough for crust. The room service was disgusting except for the burgers which we survived on for the week. It got so bad, we bought peanut butter and jelly sandwiches to make! The food is disgusting ! Anyways, the 2nd room was in the exclusive vip area and we were on the 1st floor. Because of the rain, it had a horrific smell outside our door that entered our room. Stagnant, foul smell. They didn’t rinse it out or try to make the smell go away. Literally held our breathe in and out of room. The 2nd room was incredibly nice and should be the standard of a 5 star resort. The resort itself is small. The beaches are incredible. And we made the best of it. But will never return. I’ve attached pictures of the 1st room.

    Beautiful Cozumel Mexico

    Reviewed by sheriberi76() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a much needed and well deserved birthday vacation for me. Everyone was very pleasant, nice and warming. The food was good, atmosphere was incredible and I would definitely visit again. Excellent vacation.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5