Queen Kapiolani Hotel Waikiki Beach

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 946 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Not a great experience

    Reviewed by JenniferSue22(Cincinnati, Ohio) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I was double charged upon arrival. (They refunded one of the charges, but it was time out of my trip that was wasted). Room was nice, but not a full "ocean view" as reserved. Electricity went out twice. (Once was for a fair amount of time, and ended up being late for our luau). After I checked out, I was charged again for the same thing that they double charged me upon arrival. Customer service was not helpful with this issue. The valet service was great. Quick, polite and very friendly.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Three cheers for the Queen!

    Reviewed by Kekai_Cone(Honolulu, Hawaii) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Recently had the pleasure of staying at the Queen Kapiolani hotel in Waikiki. The property is Within a block of Waikiki beach and across the street from Waikiki zoo. My fiancé and I picked this hotel to stay at while we came home to get married. Justin and his team at the front desk were amazing in helping us set up reservations for ourselves and our wedding party. Everyone at the front service was friendly and did their best to expedite our daily comings and going‘s. Our housekeeper Gerald made sure our room was always tidy despite our chaotic plans. I have included some pictures of our view which was from the “city view” side of the building. If this is city view… You can only imagine what ocean view looks like! So glad we stayed here.

    A pleasant stay with great beach access

    Reviewed by sendoglio(Bangkok, Thailand) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel has a great location with great facilities, obviously covid has impacted some of these, mainly the restaurant. Our room was clean, with a comfy bed. The ac unit was far too loud and prevented me from a decent nights sleep, although I am a light sleeper, My wife was fine. The staff were very helpful and pleasant throughout our stay. I would definitely stay here again, although maybe pay for an upgraded room.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Great location, beach view and short walk to beach

    Reviewed by Mark A(San Diego, California) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I would say this hotel is a good value for the money, but does not deserve a 5-star rating. Lobby area is updated but front desk staff was not accommodating or friendly. Not sure if this is just due to Covid-19 restrictions and not being able to see someone’s face but I did not get the same feeling I would if checking into a Marriott or Hilton hotel. I called to ask for early check-in and was denied and also asked for a late checkout at the d end of our stay and was denied. We actually had 2 rooms for the week and you would think they would allow us to do a late check out in at least 1 room. There is no self parking option so be prepared to pay an extra $45 per day for valet. The studio ocean view room had an amazing view of the ocean but felt like a small dorm room and the 2 queen bed room did not have all the accommodations in that were in the pictures. Many pictures showed microwave and sink and we only had a mini fridge. Rooms were updated but a little beat up, definitely not what I expect from a 5 star rated hotel. Booked both rooms through Booking.com because of the reviews but I think it’s a bit of a scam as the Outrigger received lower ratings but I have stayed there before and would definitely give that place 5 stars. All in all, we didn’t stay in the hotel during the day and just needed a comfortable and clean bed to stay in. That said, morning service, Bellhops and Valets were great. Front desk needs a whole new staff.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Excellent service

    Reviewed by RicLem684(Honolulu, Hawaii) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Awesome hotel for a staycation or even you’re visiting the island. Great location; right across from the beach, zoo, and nearby the aquarium and Kapiolani Park. Also this hotel is nearby alots of great eating places and still on the Waikiki strip and the best thing for me, the view of the Diamond Head Crater and away from the traffic of Waikiki. Hotel exceeded my expectations because of their awesome customer service, cleanliness, and location. They were so nice to accommodate me and my wife on our anniversary by upgrading our room to a PH junior sweet with a phenomenal view of the Diamond Head Crater and partial ocean view. Waking up to that beautiful view was awesome. Thank you and we’ll definitely be back next year. Thank you for making our staycation extra special and memorable. I definitely recommend this hotel for the locals and if you’re visiting the island and wants to stay in Waikiki.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5