Holiday Inn Resort Ixtapa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 2502 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great place still

    Reviewed by Jake L(Melita, Canada) on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Little longer flight than PV. The place is very clean we had a garden view which was nice room 3177 nice and quiet at night to sit outside if you want. The food was very good. The snack bar was very good. The lacart is a little different only offer a few things on the menu and want you to pay for anything off if that's not the two choices . THE shopping is fun right across the street . Go to Frank's the food is awesome not a bad price have the pizza it's awesome. PEOPLE were very freindly in the shops as flee markets there not to pushy . The Beach is awesome nice walk of one end to the other in the morning sand get crazy hot by mid afternoon watch your feet. Entertainment was OK at night . The pool entertainment was fun during g the day. It stays a lot warmer during the night there than PV or Cacun . There wasn't many kids there during are stay which was nice . THey put on a huge party in the front on the Saturday night was a blast.

    Used to be a top hotel, now it feels below average

    Reviewed by Coco_mex(Morelia, Mexico) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I know this hotel from many years ago, it was called Presidente Intercontinental, now it's owned by holiday inn, and it shows. The food quality is not really good, the fish tastes like its been frozen for so long, the variety and taste is average, every saturday they make a mexican fiesta and it's a big deal where food is not as good as the ambiance and the show. As for activities, they used to have more and better shows, there's an activity room for teenagers with only a foosball and a pool table work properly, , they dont even have a ping pong ball for its table to be useful. same with the poll lounge chairs, they don¿t have enough, so people rush in the morning and reserve them with towels or clothes. it's an awful situation to deal with that. It seems like a good hotel but there are so man details to say otherwise such as having ants in the bathroom, elevators with no A/C, humid smell in the bathrooms, we even spoted blood stains in the hall of our floor and it took them some days to wash that off. Ths staff are mostly nice and quick to attend with a smile, but it's uncomfotable to listen to their suggestions to tip them, from the lady in the parking lot as we arrived, to the fellow fixing the broken safe in the room and some waiters who only appear as you finish every meal. I saw old people working there and they were the most respectful in that sense. Bravo for them. I would definitly go back to this hotel cause it has good things li ke the beach, the view, the drinks and the location, but i'd like to see it as good as it used to be.

    Individual ratings:

    Location

    Location-5

    Service

    Service-3

    Good stay

    Reviewed by Wes C() on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Typical , busy resort with good & varied enough food for a week's stay. Fast check-in and easy check-out (12pm sharp). Pros: awesome beach & friendly service. Cons: Pools are definetely too small, entertainment below par. Room tip: the #2000s block was very quiet. Airport tip: no food to buy after the security. You can only get water, potato chips/nuts and ice cream (actually good) there. The departures area in not air-conditioned.

    Above and beyond

    Reviewed by Rhonda R() on Mar 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have visited Ixtapa 3 times. This was our first time at the Holiday Inn. Clean rooms. Excellent staff, as well as variety of theme nights for entertainment and food.We were in Zihuatanejo and couldn't find any public washrooms. One of the employees from the Holiday Inn resort recognized us and found one for us. His name was Donociano {Cano} .He had already done a days work at the hotel and still came to our aid. He was waiting for the bus and he still helped us out. He was a good representative for Holiday Inn and Mexico. As well want to give a shout out to Air Canada representive Victor, for booking our excursions. He remembered us from previous Air Canada vacations and treated us like family .Was an excellent vacation . We look forward to going back.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Average Mexican resort ...

    Reviewed by Paul B(Abbotsford, Canada) on Mar 10, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We recently returned from a 15 day stay at the Holiday Inn, Ixtapa. My impressions of this resort are mixed between good, average, and frustrating. The location on the beach is perfect. The beach is ideal for walking; from the resort to the marina at the north end will take about an hour of steady walking. Every member of the resort staff that we encountered was friendly, courteous and helpful. The servers at the bars remembered our drink choices and were very attentive. Our ‘’favorite’’ was Marilu in the Terrace Sports Bar, she invariably went out of her way to greet us and make us feel welcome. The resort itself is dated in its design, construction, and maintenance. Rooms are spread between a number of three level walk-up buildings and a high rise tower. On our arrival, we were shown to room #4141. Opening the drapes revealed a view of the landscaper’s storage and composting area. After a visit to the front desk, we were reassigned to #3121, the garden view that we had originally requested. The furnishings are dated and worn, but the beds were comfortable and the A/C worked well. Food in the three restaurants was reasonable, but nothing fancy. Breakfasts were very repetitive, with omelettes, scrambled eggs, sausage, and some baked goods. Fried bananas, chicken stew, and beef appeared as daily breakfast items. The main buffet, ‘’Frutas y Flores’’, had a better selection of dishes, but was still repetitive. The open restaurant next to the beach is an a la carte style. It has a small menu for lunch with great tacos, ceviche, and various fish dishes. In the evening, it becomes the best dining option in the resort. A selection of starters, soups, entrees, and desserts is offered. This is the nearest thing to a specialty restaurant. The food and service is very good and the menu changes every day. Every Saturday, a Mexican Fiesta takes place in the forecourt. This is then the only place to eat, the food is excellent, with traditional local dishes. There are three bars. Alcohol is served from 11:00AM at the two bars close to the pools. Strangely, the Terrace Bar/Sports Bar does not open until 6:00PM. Drinks are quite good, but served in reusable plastic cups, unless you specifically ask for a glass. Wine out of a plastic cup is not the same as a glass. There are only two pools. The shallow pool is adjacent to the children’s play area and is also the games pool. Ironically, the swim up bar is right next to the kid’s pool. The deeper pool is supposedly the quiet pool. This is surrounded by loungers and umbrellas. The La Isla bar and restaurant are poolside. In theory, this sounds fine, but most days the ‘’quiet’’ pool was full of children and plastic inflatable toys with little room for adults. It seems that the Holiday Inn caters heavily to local guests and nationals. Both weekends during our stay, the resort was full of local families and children. One weekend coincided with a school holiday, the other was Dia de La Banderas, a Mexican National holiday. The facilities of the resort were overloaded; no chairs by the pools, no palapas on the beach, and no room in the pools. Walking along the beach did not show the same situation at any of the other resorts. The Holiday Inn obviously has a special deal for locals who arrive by the busload and unfortunately seem to have little consideration for other guests. The bottom line … ‘’Would I go back to Holiday Inn Ixtapa?”. Very unlikely! This is not a resort for a quiet relaxing break. There are numerous other resorts, possibly a few hundred dollars more expensive, but from my perspective, they would be worth the extra cost.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Service

    Service-4