Hilton Waikoloa Village

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9919 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Nice, very large property

    Reviewed by 599deannal(Madison, AL) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed in the Ocean Tower. Very large room with ocean view. This building is being renovated into timeshare condos. Our room was older, but very clean and ok considering Hilton Grand Vacations comped our stay. Refrigerator, and coffee in room. Ask housekeeping for extra coffee pods. No extra charge. Self park is $30 per day. Valet park is $37 per day. If you opt for valet, Hilton puts a $100 per day hold on your credit card. This property has a monorail to get around and cute little boats you can take rides around the property in. Several pools on site, towels provided. There are several shops and restaurants on site. Be aware, Hawaii is expensive by anyone's standards and if you shop or eat on site, you will pay very high prices. The day we got there, after over 13 hours of travel, we were tired and hungry. We opted for the Harbor Bar and Grill. 4 tasteless street tacos and one beer later, and the tab was almost $60.

    Unique spot and excellent experience

    Reviewed by brian790(Vancouver, Canada) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Though pricey, we found this to be a great resort. It is very large and full of interesting things -- museum pieces to look at, green turtles and dolphins in a lagoon, tasty food in great restaurants, great places to walk and soak in nature and fabulous views, and boats and trams to take you from one spot to another. The room was spacious, clean, and comfortable. We found the resort relatively quiet, though there were lots of people and families. People were spead out, which meant less noise. Also there were no loud bands or baring music and we did not see any rowdy drunks. We had a great experience.

    Individual ratings:

    Service

    Service-5

    Value

    Value-3

    I'd Expect A Little More For the Price

    Reviewed by ZAsMommy(California) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The resort is nice and all but they could improve by updating their key cards so they are scan-able instead of needing to insert it. This is minor, however, it just would be nice when your hands are full. I will say the tray that held the lotion, shampoo & conditioner, clearly wasn't cleaned. It may have been wiped down slightly but that's it. Not cool. It was kind of gross in my opinion. On another topic, the lines were always long at the front desk so it was hard to ask a quick question. I tried to call down to the front desk but our phone didn't have a front desk button to push so I had to call Concierge and get them to give me the extension...4 digits no less. Also, the hotel should have known we had 4 people in the room. They only gave us 3 sets of towels so now I'm left calling to get them to bring me another set, which then prompts me to want to tip them for coming to my room. I really shouldn't have bothered to tip, but the obligation was strong. To add to this, there was a wasp nest outside our balcony. After calling down about that, a nice lady came with a broom & some toxic bug spray to knock nest off the 4th story and shoo away the wasps. One wasp returned and hung out there for at least another day. Nonetheless, no one in our family was going back out there. So we feel we lost the use of the balcony. In addition, our fridge was not cold. Basically warm. When I called about that, they promptly had some one fix it while we were out. It was cold after that alright. It basically froze all of our drinks. So that was way too cold. We didn't bother calling about that as we just didn't care any more. We decided to buy tickets for the luau. It was advertised as having family cultural activities but instead all they had were local vendors selling their products. It claims on their website before the dinner, "Live Music, Local Artisan Market, Hawaiian Cultural Education and Interactive Family Stations". What caught my eye about this luau was the Interactive Family Stations & the Hawaiian Cultural Education. No other luau on the island claimed that. So we paid a reasonably higher price for this luau. I was disappointed because there was no cultural education nor any interactive family stations that I could find. Plus, the photo op we did didn't even include any one in traditional costumes to take the photo with. We used our own camera after the show to take a picture with some of the dancers. That picture seemed more worth it than the professional shot. Food was decent and there was a lot of it. Interestingly, the lady sitting next to us just went on up to get food while the people who paid the for the more expensive seats were getting theirs. Obviously, there is no way to police this. That is annoying for the people who paid for the privilege. I wish they could have paid more attention or found a way to make sure those who should be up their first are suppose to be there. A hand stamp? Wristband? Any thing really. Lastly, the tram broke down on our last day there. It wasn't the end of the world as they provided shuttles but the vans were not always there when we needed them. All in all the hotel was ok, but if it is going to get as high a ratings as it claims, I think it should be better.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-4

    Disappointed Traveler

    Reviewed by catherineg788(Indianapolis, United States) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is the third time at this location (over 20 years). The room was horrible dated and smelled of mildew and mold. The staff was great to keep it sprayed with Clorox but it had to be done every day. Would have requested a change but needed to stay close to family. The location is lovely. The food was outstanding in all the restaurants and convention center. The grounds are looking a bit seedy in some areas. The staff are outstanding.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-5

    Hilton Waikoloa stay

    Reviewed by curthamer() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fantastic hotels and the complimentary resort boats and trains between buildings is great. few onsite shops and stores but if you want more and cheaper supplies then there is a shuttle to the Kings & Queens shopping centres, $2 per person, one way If you sign up for the time share type experience then you get a experience discount card for various shops and trips. No pressure selling and 2 hour presentation

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5