Planet Hollywood Resort & Casino reviews
32693 TripAdvisor reviews
Worst room service I have ever had
Kyle B on Mar 23, 2024
If you are considering staying in Vegas, definitely look at different hotels. When we checked in, we chose the option to have room service clean the room each day. The first day, we noticed a stain on the sheets. We called and asked to have the sheets changed. It took 2 more days and 3 phone calls to get them to actually change the sheets. Room Service would come into our room and would only add towels to the bathroom. They would not change the sheets, make the bed, take out the trash, or remove the used towels from the room. The only thing they would do is put more towels on the desk in the room. When we complained to management about the problem, they did not seem to care at all. They did offer compensation initially which wasn't great for the issues we had, but I accepted. However, for the duration of our week stay we had to hunt down the room service workers everyday to take our trash out because whoever was dropping towels in our room wasn't doing anything else. After we checked out, we noticed that the compensation we were promised for the initial complaint wasn't even applied to our bill. It may be worth walking inside. But its definitely not worth it to stay in the hotel.
Fantastic!!
fhrichter1 on Mar 23, 2024
Great food, great service abd fun atmosphere! My 6th time and have never been disappointed! Had wing and onion rings for first time and both were delicious!! Still one of the best burgers I’ve had. Highly recommend!! Our server was great as was all the staff.
Ok hotel for the price
loriann123456789 (St. John's, Canada) on Mar 21, 2024
The pillows and bed was hard. The room wasn’t the cleanest or bathroom floor and bathtub. It had a fridge which was convenient. The safe was locked so we couldn’t use it. You are charged resort fees but the pool was closed for two days for weather and then when it did get nice you had to pay for chairs so we did not use. The water did seem warm though as I felt it with my hand. The location is def the selling point. The room only allows you to connect two devices before they change you so be aware if you have a cell phone and laptop. The price was not worth what you get.
DO NOT STAY !!!
theresah427 (Las Vegas, Nevada) on Mar 21, 2024
The bathroom floor was filthy and the sink faucet was falling apart as well as the molding around the sink something so simple to fix but they dont . They have no PRIDE in their hotel !! the bed sheets smelt horrible we did not even stay the night , then we get home to find they charge us extra for an early checkin which we did not ask for !! SCAM artist working that reservation desk!!!
Beautiful views
Livatkinsonx1 (Halifax, United Kingdom) on Mar 20, 2024
Came here for new years and it was defo an experience I’ll never forget, we got a room on the top floor (51) and the view was incredible, no noise at all ! Room was beautiful, couldn’t fault it at all, easy to get to the lifts from the casino and the lobby, would recommend!