Palms Casino Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3654 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-3.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Horrible experience, NOT WORTH IT

    Reviewed by Christina K() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was my first time staying at the Palms without having the room pre-booked through someone who works for TAO group. If you aren't associated with a "high-rolling" party, you will be treated like absolute garbage. Management has no manners, doesn't cater to guest needs, and we were greeted with SO MUCH ATTITUDE when attempting to figure out the room situation for our large party which the hotel messed up upon booking. Long story short - we had to switch rooms multiple times during the trip, had to bicker back and forth to at least get resort fees waived after one of our rooms flooded when using the bathtub, and don't even get me started on one of the night managers who essentially suggested we "go stay somewhere else if we are not happy with the rooms" on a sold out weekend during Life is Beautiful fest...horrible. Just stay on the strip and save yourself the stress and annoyance associated with pretty much every single person who works here. Would recommend a professional hospitality training course for all management staff, y'all need it.

    New look Palms Casino Resort.

    Reviewed by george b() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Having witnessed vast changes to Las Vegas over the last 16 years the phenomenal upgrading of the Palms is right up there with the best. Seemingly nearly $700 million has been injected to move it into the 4/5 star bracket. Magnificent decor, rooms, restaurants, buffet, casino layout etc. It is now a Station Casino and well worth a visit. If you are not driving you can walk up West Flamingo Road (approx. 25mins.)at the side of the Bellagio or take a 202 bus. A third alternative is the shuttle service which leaves from the stop behind the 'Wheel' at the Linq and you can stop off at the Gold Coast Hotel which is right opposite the Palms Resort.

    Just okay.

    Reviewed by LGCranford21(Denison, Texas) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Kaos was closed thank goodness, so no noise issues. I didn’t mind staying off strip, definitely cheaper to use Uber btw. The casino was clean, service was very nice. Late evenings we sat at the bar at the Lucky Penny, bartenders were great and my husband loved the lobster roll. We were in the tower next to the social club and it really needs an update. They room was plain, nothing particularly special but nothing bad either. As a lady, my biggest complaint was the bathroom didn’t have a vanity mirror and the counter was too small for two people. Probably wouldn’t stay again, but wouldn’t say no if I got a good deal.

    A Comfy and Art-Filled Complex

    Reviewed by Arabella P(Cleveland, Ohio) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I had never stayed at this hotel in all my trips to Las Vegas and was a little nervous when people said it was no longer owned by the Maloof family. I was very pleased with my stay and it wasa great experience. The late check-in was easy and the room in the Fantasy Tower was pretty great (29th floor). Very nice bathroom, a sizeable mini bar, and perfect bedding. The only thing I thought was strange was no in-room coffee. For the price of these rooms, you'd think they would have pod coffee/tea or something. The breakfast from room service was very good and as much as I was annoyed a pot of coffee was $18, it was really good coffee. All of the food was excellent, and staff from The Lucky Penny, Greene Street Kitchen and the Damien Hirst bar were wonderful, as were the Pearl Theater staff. It's a little off the strip but nothing an Uber couldn't solve, and I kind of like that it was a bit out of the crazy zone. The art collection is quiet something, and they even have a James Jean mural at Send Noodles. The pool is under construction, but that's not a scene I would have taken part of, so I can't say anything on that. My only real complaint is how ridiculously loud the music is everywhere you go. I guess that's fine in the lobby and casino areas, but it was obnoxious at restaurants and in bar areas. It causes everyone to shout over the music because you can't hear anyone you might be sitting with -- so the noise levels get even worse. I'm retired from the music industry and go to gigs all the time, but I don't need blaring music from a speakers all around me while I'm trying to eat or have a drink with friends.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-3

    Cigarette smoking overpowering need air purification system.

    Reviewed by Jan S(Corona) on Oct 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed at a nonsmoking hotel nearby. Just walking through the casino I had to cover my nose the smoke was so thick. By the last day my body took a few hours to regain full breathing capacity. And I am very healthy! I spoke to the conference organizers about changing the venue for next year because of the smoke. The only reason I didn't give a 1 rating is that the food the hotel provided for dinner was excellent! Especially the desserts! First class.