Planet Hollywood Beach Resort Costa Rica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2447 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Gym and activities

    Reviewed by Sam B() on May 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Planet Hollywood is a great resort all around and if your looking to work out on your trip the gym and workout activities are awesome. Jorge and Jose are the coordinators and they are great. Jorge runs a Spartan challenge on the beach that I participated in it was challenging and fun. They also have classes multiplied times a day everyday. Cant say enough good things about these guys. Thanks Jorge and Jose. Pura Vida

    Great vacation!

    Reviewed by Rummer87() on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had a great time at this hotel, but what I liked the most is the entertainment team. I think what really matters is how well you are treated in a place like this, that's what really makes you come back, you can find good food and a big pool in several places, but leaving with a smile in your face because you had a blast with the people at the hotel is something you don't usually get. I want to make a special recognition to the entertainment crew, they have such a great energy and always reply with a smile in their faces. David and Karla were just incredible, we had the pleasure to enjoy a kayak tour and some other activities with them, and they made us feel like we were lifetime friends. The rooms are great, the food is outstanding too, but once again, the best about this hotel is the people who work there. We had a great experience with the bar next to the lobby, specifically with a young guy that I can't remember his name, but he told us he was doing some kind professional practice, his customer service was outstanding and his drinks were really good too. Overall, we had a great experience and we are counting the days to go back.

    Excellent service

    Reviewed by Becpr() on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at Planet Hollywood for a week. We really enjoyed our stay. Everyone went above and beyond with their service and attention to detail. We can’t wait to be back. We want to recognize a few people that made our stay an extra special one: Pablo (always available and excellent communication), Milagros (always remembered our coffee order at the buffet, a very special and attentive lady, Dagui (very welcoming), Marianella (always smiling and helpful). There were so many members of the staff that made our stay wonderful so forgive me for not remembering all the names. Recommend this resort 100%

    Best vacation ever!

    Reviewed by pauladcpa(Fort Worth, Texas) on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I decided to visit Costa Rica to see the natural beauty and to relax. We are so glad we chose Planet Hollywood! The staff were super friendly and helpful. The room and all of the resort facilities were extremely nice. We visited during COVID restrictions so we had to wear masks in common areas and there was social distancing in the restaurants. But, these restrictions did not diminish our enjoyment. Planet Hollywood made every effort to keep the guests and employees safe. Everything was really clean and the grounds were always groomed. The food was awesome!! The bars were equally awesome!! I want to recognize Bermond, Byron and Andrea at the lobby bar. They were so friendly and made the best and most beautiful cocktails. All of the staff at the pool bars and around the pools were top notch. We upgraded to Star Class, which we would do again. The only disappointment with that upgrade was that our personal assistant was not very helpful and we never met him face-to-face. But, we really enjoyed the other perks. We plan to go back again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Planet Hollywood review

    Reviewed by anilzab2021() on May 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went as a family for my bday and for Mothers Day !the hotel rooms were amazing, they were clean, beds were super comfy. We always had clean towels and sheets , room services was awesome ! The pools were good, I do wish that the pool bar opened until 8 pm at least , 6 pm was too early I believe ( but I understand COVID restrictions) The resort staff was all amazing, so friendly and professional. The hotel buffet was AWESOME .. we did the Japanese restaurant ( my favorite) and Italian was good. The Mexican was our least favorite , quesadillas were over cooked and the guacamole was not authentic it was watery and not tasty at all. We did the excursion Mega Combo special offer !!this was absolutely WORTH every penny! The staff was awesome, the ziplining was great felt safe the entire time !! I would just recommend to maybe warn your tourist that there is a lot of walking and hiking required ahead of time.. because we had no water with us and were completely exhausted by the time we hiked all the way up ..( maybe provide water next time) Lastly, the lobby bar with Bermond, Byron, and another young pretty girl .. WERE ABSOLULETY AMAZING . They prepared the best DRINKS, we loved the way they prepared with the fire !!! Thanks so much!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5