Castle Kauai Kailani Condo

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 82 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    horrible place

    Reviewed by Kim and Spencer D() on Jun 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    mold in bathrooms, NO AC!! no dishwasher kickboard potiential electrical shock, "oceanview" is of the rooms of the other rooms, NO PRIVACY!! marked walls, homeless camp right nextdoor stealing gas from parked cars

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1

    Castle Kailani is NO castle

    Reviewed by Nomorecondos() on May 23, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Hard to locate place because of poor signage, check in is a few doors down at the Bullshed. Was not impressed with having to pay upfront for a cleaning fee. Don't think this fee is merited considering there is no maid service and that the unit could use a very thorough cleaning. The curtains and cushions were filthy, the bathroom fixtures were rusting and the area carpet in the living area wasn't vacuumed. We had rented an oceanfront unit, turns out there is only ocean view units. Disappointing. There is no beach, no allocated parking spaces and no A/C. This unit also lacks some items such as a kettle. We had to boil water in a pot! The mattress in the main bedroom was terrible, it dipped in the middle and was very uncomfortable. There is a washer/dryer hook up but no machines. It's difficult at times trying to leave the parking area onto the road, it's very busy . The only good thing about this place is it's close to grocery stores and restaurants.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-1

    BEWARE

    Reviewed by brypat2017(Kapaa, Hawaii) on Feb 28, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Pro: a lovely kitchen. Close to groceries. Traffic is terrible. Con: NO management on-site help (it's complicated: Unit 115 had NO beach or ocean view. View was parking lot or pool/hedge/next resort.AC in 1 /2 bedrooms; take out your own trash. Noise from above unit. We tried to change unit. Hawaiian Beach Vacations did not handle reservation; sub-let to another realtor. If we had a problem(Oh, let me count the ways!), we were directed to another easing group, who knew nothing about our situation. Because of med. emergency, we had to leave a week early. No reimbursement. Stay elsewhere.

    Best room yet - #102 right by pool & ocean

    Reviewed by Ticolover(Oregon) on Feb 06, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Still have to check in at resort office next to Bullshed restaurant but check in process went smoother this year (thank you, Brian). We loved the ground floor with a view up north along the coast and nice air circulation from the trade winds. Clean, updated unit with efficient washer & dryer - previous guests even left us laundry soap and lots of pool toys in the closet (we did not use). Beds, pillows & bedding were really good quality. Endangered monk seal showed up on our 3rd day on beach right off our condos. Pool wasn't too noisy (except for a couple unsupervised kids screaming and running around a couple afternoons. If you insist on bringing children, PLEASE teach them courtesy for others and how to follow rules... or better yet, take them to the beach to play). Had first row seats for the Wolf Blood Moon Lunar Eclipse right out over the ocean! Was fun to experience it with nice folks from the other units. Only drawback is this room cost more than past years and included in cost was supposed to be one extra housekeeping at midpoint of our stay. They asked us to specify the date we wanted this -- and then- they never showed up! We needed toilet tissue, clean bath towels and paper towels (even though only 2 of us in a unit designed for 4)... had to call the office and finally they sent someone over late in the afternoon to take care of it. Would stay in this unit again - one of our favorites. we also liked the reserved parking spot that came with the room package.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-3

    Value

    Value-4

    So-So

    Reviewed by Nicole M(Edson, Alberta, Canada) on Jan 29, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed in building B, which is behind building A, so no view of the ocean. Condo we rented was average, walls and mouldings could use a good scrub. Had most things we needed. Washer and dryer would have been nice (there’s hook ups for them in the bathroom). Some beach chairs that fold up and have straps to carry would be great too. The beach out front is terrible. I wouldn’t swim there, but there’s lots close by. The pools were really great, clean and quiet. 2 large BBQs for us to use. We had our own assigned parking which was good. Game room for everyone was good - ping pong, tv, couches, bathroom.

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