Luna Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1209 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Things have changed

    Reviewed by Diane G(British Columbia) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We have stayed at the Luna often. The convenient location, the gorgeous beach, are all reasons we love this hotel. But something has changed. We have always been upgraded because of our consistent stays. Not this time. The room had a beautiful ocean from view on the 7th floor. Our balcony was very small, only room for 2 persons. It did not have a table. The bathroom was dark and in need of renovating. The door knob was broken. One of the lights were burned out. The dishes were dirty. Obviously put away without washing. No complaint about our sweet maid. The pool was bathtub warm so we did not use it for fear of bacteria. Many units were empty and of course understandably because of the virus scare. However, if the Luna cares about keeping its clientel they have to put some effort in.

    Best location and value for your Money,!!!

    Reviewed by Penny1492(Woodinville, Washington) on Mar 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thank this was our 4th year staying at Luna Palace! Thoroughly enjoy the location! It couldn’t’t be more perfect! The service from the wait staff as well as the food, is excellent! They are very efficient and friendly! The food at the Eclipse restaurant is great! Wether breakfast, lunch, or dinner....it is great! You can choose to relax under a Palipa on the beach, or simply lounge by the pool! Rooms are equipped with a full size refrigerator, 2 burner stove, microwave, and coffee pot. China and cooking utensils are provided! Each roo gives a western facing view of the ocean, beach, and pool! Pool provides a small, shallow area for small children to play under parental supervision!,,

    No complaints

    Reviewed by thebeana(Kelowna, BC) on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    What I liked about the place is that is was small enough to enjoy all the amenities. Can't beat the location and all of the staff I encountered were very pleasant. My entire family went (6 different families) and it was perfect to hang and mingle. Some were on the beach, some by the pool. A couple rooms had tired and worn out furniture but not the end of the world. Would definitely stay here again.

    Beautiful Place

    Reviewed by Navigate406781(Castlegar, Canada) on Feb 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    For an older building it is well kept, clean and the pool and gardens are beautiful! The beach was great and hotel is in a good location. Found all the staff excellent. Mostly middle age to seniors staying there, so probly boring for young adults. Gorgeous views from your room.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Clean, quiet, accomodating

    Reviewed by 784kristinem(Lynnwood, Washington) on Feb 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This would be my first choice of a Hotel when I return to Mazatlan. Great location,, quiet beach and pool, nice music and buffets are fresh and many choices. All of the staff from concierge, front desk, bellman, servers bar staff, lifeguards and housekeeping are 'THE BEST"!