Pacific Palace Beach Tower

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 94 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Worst experience!!

    Reviewed by 97fabyr() on Jan 11, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    It's impossible to sleep, the hotel is placed in front of super noisy bars. If you ask for another room, you must pay an extra charge. There is no warning when you are booking a room. Poor cleaning. Room service until 11 pm. I love Mazatlan, but I'll never come back to Pacific palace !!!! Rigth now i wish i could sleep :(...

    Family stay vacation

    Reviewed by ChristinaDrexler79() on Dec 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My family and I got to the resort and the 1st thing that happened we were asked to go into a side room to check in. They did not explained anything to us except that we were with RCI so we had to be in this room to get checked in. Being in another country made us feel very uncomfortable especially since they kept our suitcase out by the front desk and not with us. We stayed in Room 10004. The air conditioner sounded like something was rattling in the duck through the whole night. Super loud! S having no sleep through the 1st night and traveling we were not very happy. I went to the front desk and they sent maintenance up to try to fix it. He spoke no english so was not sure he really understood the problem and if he really fixed the problem for the next night. Next night it rattled periodically and the night after that too. Finally the 4th morning I got it recorded so I could show them the sound! I let them listen too at the front desk and requested we move rooms. We moved to room 4001. As soon as we got off the elevator on floor 4 the smoke detector was beeping. Had to call down to have them fix that too so we could sleep. That night was a friday night they had a band down below us and it kept my son up till 1 oclock in the am. They never told us there was a band that night when I asked what room would be best for us t stay as we didn't want to stay in any rooms that ended in #4. Please read review before you go stay with your family.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1

    Multi-hotel

    Reviewed by Cesar N() on Jul 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The pacific palace is very affordable and it isn’t a stand alone hotel. When you pay for one hotel, whether it’s oceano, pacific or Luna, you have access to all the hotels. You can go to their pools, their restaurants, their bars pretty much everything except the rooms. I wasn’t expecting this at all and all the locations are very lovely. The beach and the pool are warm and my only complaint I guess is how crowded everything gets but that’s just a part of the Mazatlan culture. Also if you are trying to get some sleep early, good luck cause the bands on the beach will continue to play until about 1 in the morning maybe longer but overall very nice hotel(s)

    Good location but get ocean view

    Reviewed by Flyer14406049186(Port Moody, Canada) on Apr 02, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel was new and rooms fresh. Large rooms and a large bathroom. Rooms with full size fridge, and microwave available. The location is great, but spend the extra for an ocean view. Street side has 2 bars across the street with loud music. The lounge is nice and open but with a roof, giving some protection from the sun/wind. Once we finally had an assigned cleaner, she did a great job but the first week no one was assigned and we ended up with another rooms used towels, no water and garbage not removed. Once brought to receptions attention, we got new towels but no more follow upon apology from the management. The pools were very busy with family’s especially on the weekends but there were other pools in Neighbouring hotels we could use. The elevators were very busy but as we were on the 2nd floor, we could take the stairs.

    Do your research !!

    Reviewed by Zappa1954(Winnipeg, Canada) on Mar 10, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Just got back from the pacific palace hotel, buffet is always Mexican cuisine all the time , breakfast , lunch and dinner . The hotel if getting mountain view it's very loud because of the bars across the road , my suggestion get oceanview pay the upgrade it's worth it . The staff is very nice but not to many English speaking staff. I should have booked the star palace instead very nice and quiet there make sure to book oceanview , the oceano is way to busy and packed all the time , so our stay and play we actually spent more time at Star palace , my opinion stay away from this chain would not go back to that hotel, every a la carte very plain we were all inclusive and ate out more because the food was always the same , this is my opinion the website makes it look better then it is ??