Pueblo Bonito Mazatlan Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Mazatlan
    5. Pueblo Bonito Mazatlan Resort
    6. Pueblo Bonito Mazatlan Resort review

    What to expect (based on 2089 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent Staff and memorable Stay

    Reviewed by Alvarez7() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved the resort but we mainly loved the staff. From Cilantros, Oscar and Ernesto were outstanding! They went out of their way to make my friends birthday special. From Pescados, Ramon also provided us with amazing service. This is the service that makes customers enjoy their stay and remember the entire experience. Overall the staff was amazing! I will definitely will be coming back!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Another Great Year

    Reviewed by Tami408() on Mar 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love this hotel. Year after year I have best time. Everyone treats you like family. Paty and Cindy at the front desk are the best. We had made a mistake with our reservation and it was fixed right away. Oscar, Noe, Juan and Alberto my waiters at the beach were always making sure I was happy. Checking on me frequently for drinks, food and ice. Jorge Luis Zamora Sarabia at towels is great! He is always smiling and it just makes my morning. Always happy and ready make sure you just as happy and comfortable. This year lots of construction within the building and road in front of the hotel. The men working with us to bring our luggage from across the street to the hotel were amazing. Raul and Manuel were so helpful! I cannot say enough good things about them. They made this small inconvenience manageable. Thank you for another great year!

    Beautiful Resort, Excellent Staff

    Reviewed by 134dennisa(shakopee, mn, United States) on Mar 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We absolutely love PB Mazatlán! The rooms are clean and new and every room has an ocean view! Patty, the front desk manager, is amazing! She helped us get the room we wanted and always has a smile. Cindy and Sophia at the front desk are excellent too. The new pool in the area that has been reopened after a complete makeover is very nice. Matteo, a waiter at the pool, is quick and friendly! We already have our next trip here booked!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Fun in the sun

    Reviewed by 84KimB(Anchorage, Alaska) on Mar 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at Pueblo Bonito emerald bay resort. The employees were wonderful! They helped us at every level from getting a lift to our rooms to exchanging pillows. We changed rooms and they moved everything for us , even the groceries we had. The pools were plentiful and beautiful. The pool staff were friendly and funny. I loved painting ceramics at the beach. The restaurants were great too. We didn’t do the inclusive package because we wanted to eat in town a few times. I definitely want to come back next year.

    Visit to Pueblo Bonito

    Reviewed by Carlos D(San Diego, California) on Mar 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What am amazing experience at Pueblo Bonito Mazatlan. This place deserves 10 starts. The staff is amazing and so is the environment. Lets also give a big thank you to the staff at Cilantros Restaurant. The food is amazing and so is the my favorite waiter and Jesus Galindo. This guy knows what customer service really means. Great work! See uoi soon!