Excellence Oyster Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2245 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Service was slower than expected. Staff was very friendly and a pleasure to be around!

    Reviewed by MindyFromKansas(Kansas City, Kansas) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This place is very laid back and the service was a bit slow at times. We waited a couple hours for our bags upon arrival and requested a fan that they delivered at 10:30pm. The staff were very friendly and the views were amazing. The restaurants were good but the schedule was odd on what was open/closed and we had a hard time keeping track and were turned away for incorrect dress for one, which was our bad, but the one we were planning to go to was closed.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3

    Honeymoon at Oyster Bay

    Reviewed by mdturner21(Nashville, Tennessee) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everyone was so nice and friendly! The place was gorgeous and we had such a great time! Lots of activities on site but bring bug spray. The mosquitoes were very present and we both had lots of bites after the week long stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing Experience

    Reviewed by Ari B() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was a little skeptical choosing this resort based solely off pictures and online reviews, but everything met my expectations and beyond. The food, the service and the accommodations were all top notch. Definitely planning on returning and checking out other Excellence resorts in the future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Anniversary Trip

    Reviewed by FarAway35342606912() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Overall I can't say enough good things about Excellence Oyster Bay - incredible scenery, incredible food, incredible memories. However, we were a bit disappointed in the staff in comparison to Excellence Punta Cana. People were great if you specifically asked for something, but not the friendliness and the effort to get to know the guests without prompting. Also, minimal effort with stocking of the mini bar. Requested waters, bananas and snacks and only received waters 3 of the 7 days and snacks twice and never received any fruit after our arrival. It was also difficult to find food late in the afternoon before restaurants opened at 6. The food at the pool was good, but they served the same dish everyday (rice, potatoes, jerk sausage and chicken), unlike Punta Cana where the theme changed daily (tacos, pizza, burgers, etc.).

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-5

    Review

    Reviewed by Guide27315922041() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our stay at Excellence Oyster Bay was amazing! There were a few entertainment team members who stood out to us most. Crazy Kenny, Kaysh and Jovan were great personalities and made our stay very enjoyable. Craig, the gentlemen who showed us to our room was great as well. He was very nice and gave us a lot of information about the place and our room. Mario down at the wet bar was great as well. He really got the party going after a large group of us finished up the pool olympics. The one minor detail I would have liked to have seen improved was the condition/quality of the bathroom/shower area in our suite. There was white spackling dripped all over the place. In no way did it affect the overall quality of the room, but it would have been nice if those kinds of things were a little more cleaned up. Attention to detail, when it came to those kinds of things, was slightly on the poor side. They were doing some renovations on the a number of the first floor suites during our stay, so maybe what we experienced was a temporary fix until things are updated. For the most part the food at the restaurants was wonderful. Spice, the hibachi grill, was by far the best place to eat. There were a couple experiences where the food was not the best and a couple drinks I ordered weren't even close to the right thing, but small stuff like this should not affect your stay at such a place like Oyster Bay, Jamaica. It is a beautiful resort and we would most definitely go back!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5