Grand Palladium Jamaica Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11064 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Don’t waste your money

    Reviewed by HW5000() on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    In a nutshell.... Don’t waste your money. The staff was rude, the food was terrible, the service sucked. The time you wait for mediocre food is not worth it and you have to constantly ask to have water refilled. The food is mass produced and came out cold, just about every meal.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-1

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-2

    Very disappointing

    Reviewed by breadwinner7(Ottawa, Canada) on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Our expectations were much higher based on the reviews. First of 80% of the female staff are miserable. The male staff are always smiling and giving respect but we had to pull strings to even get a response or smile out of the women waiting staff. The pool bartenders are awesome. There is always a line up at the buffets despite always having empty tables. They must be way understaffed because in all my years of travel I have never had to line up 20 minutes consistently to get a table at a buffet. The rooms are very outdated, the tile in the bathroom is old cracked and moody but the king sized bed is very comfortable. The water temperature in the shower fluctuated from freezing cold to burning hot during the 5-7pm times which was pretty uncomfortable. The pool is huge and the highlight of the trip. They only provide 4 regular sized bottles of water per day and if you request more they direct you to the gift shop to PURCHASE more which is absurd. The food was tasteless, the Italian restaurant was probably the worse. The Jamaican and Steak house were very good however. Mexican resorts have much better food, and the service was 100% better. Overall would not recommend.

    Fabulous holiday

    Reviewed by Navigate318166(Binfield, United Kingdom) on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My partner and I have just returned for a fabulous 2 week holiday. The resort is beautiful the gardens immaculate. All the staff were so friendly. A special thank you to Ingrid and Kemaria. They both made our stay so special. From the cleaning staff who work tirelessly to the bar and restaurant staff everyone was so accommodating and helpful. A great resort to choose for families couples and groups. Definitely be back next year.

    Abs class

    Reviewed by 172tracer() on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Garrison was amazing he was very patient and explained exercise very well worked up a sweat and felt muscles tighten and abs he did a great job will come back again nice personality and gave us a challenge with a smile.

    Fitness - abs class

    Reviewed by 795trishac() on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Awesome abs class with Garrison - great for all levels and abilities! Highly recommend the fitness classes for everyone. Good knowledge and helpful with modifications even if struggling through preexisting injuries.