Secrets Wild Orchid Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8764 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Returning Guests

    Reviewed by jeff W(Johnson City, Tennessee) on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have vacationed numerous times at Secrets Wild Orchid, St. James and Breathless in Montego Bay and we love all three resorts. Although this trip was during Covid, we still had a wonderful time at Wild Orchid. The staff as always were amazing and took extra steps with PPE and housekeeping to keep their guests safe. We would love to recognize each staff member, but we now have many wonderful friends and do not want to leave someone out. We say a big thank you and love to them all. The entertainment staff was amazing as always and provided many enjoyable nights at the outdoor stage along with the band Pace and a special shout out to Andre at the Piano Bar. We loved the Thanksgiving Day parade and the Thanksgiving meal was delicious. Having stayed two weeks we were able to enjoy the beautiful Christmas decorations too. The restaurants that were open provide amazing meals and Ms. Carol's breakfast omelettes are the best. We missed the hibachi grill but understand why it was temporary closed due to Covid. We used room service at times and they never disappointed including wait time. The mini bar staff always provided fast service too. Housekeeping provided room cleaning every morning with A+ service. The preferred room was beautiful and had a wonderful view of the ocean so we owe a big thank you to our UVC Rep Nadia. During our stay, St James was closed so on occasion we visited Breathless and loved our time there too. Thank you to all the Breathless staff and a special thank you to Olivia and Chef Michael for providing a wonderful service and meal on our last night at the Altitude restaurant. We will be returning this spring and hope our wonderful friends Tim and Donna from Canada can return soon too. Jeff and Kathleen Whitson

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    AMAZING! Our Concierge DANE made it perfect!

    Reviewed by mone225(Jamaica) on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Lovely hotel, lots of restaurants, our Concierge DANE couldn't do enough for us! He made my holiday, nothing was to much trouble. Such a nice gentlemen, helped us and gave us advice. Great staff, mostly friendly, food was great and lots to choose from. We originally booked and checked into Breathless, however was a bit too lively for us so moved to Preferred Club Wild Orchid and it was beautiful. Nice room, lovely pool area, bar staff served us at our lounger, lots of food and drink always available. We went for Christmas 2020 and NY 2021 - the entertainment was fantastic! Everyone was involved, parades during the day, music on the beach! Will be defiantly returning!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-5

    Service

    Service-5

    Beautiful resort. The staff made it even better

    Reviewed by Nissamon(New York City, New York) on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great stay here. The staff was so Good to us. We’re so grateful for Asheeka, Hopeton, Sashaina, Lisa, Chris. You all were so kind and helpful and made our stay so cohesive and beautiful. This is a beautiful resort but my favorite part was the people we got to meet who really showed us the spirit of Jamaica and all it’s beauty.

    A lovely experience

    Reviewed by ahfiminame(Kingston, Jamaica) on Jan 13, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lots of good things to say. Beautiful property; warm, friendly staff; excellent, high quality meals. Liked that our booking allowed access to Breathless. Must again say the meals were truly delightful every time. All the bar tenders are knowledgeable, friendly and so professional. They listened carefully to my preferences, which usually vary from the formula, and delighted me everytime. Kudos to the bar tender on the roof top of breathless and in the front lobby. Also kudos to the bar tender by the Secrets Wild Orchid pool. Must specially mention Keyvon who checked us in; Delroy, a server at the French restaurant; Chris Brown,a bell man; Jermaine a server at the Breathless restaurant; Kevin with the water sports crew. The occupancy was low, which suited us just fine. Glad that there was not scrimping on the number of staff available. The hotel was well-staffed and there was prompt, pleasant service. There are clear measures in place to protect against COVID-19 and the staff were strict on that. I felt confident about the measures. I like the concept of the secret box for room service. ADVICE TO THE HOTEL One thing though, when it rains you have to eat indoors. Perhaps the hotel should cover some outdoor areas so that guests can still eat outside when it rains. All the preventive measures are undermined when one has to eat indoors, with laughing, talking, maskless guests. Perhaps the windows should be open for the indoor dining venues. Another thing - watch out for a hard-sell attempt to get you to sign up for a special VIP package. I suggest that the hotel focuses on guests who are there for longer than a weekend. A weekend is too short a time to have breakfast with a stranger and take a 90 minute tour of the property.

    Individual ratings:

    Service

    Service-4

    Value

    Value-5

    Annual trip 2021

    Reviewed by Robins_Ladies() on Jan 11, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is our second trip (my mom's 3rd) to this property and we will be coming back in 2022. The service was outstanding and the staff were so happy and accommodating. The staff at the pool - Alvin, Orlando and Sharisse were the best and kept our drinks flowing without even having to ask. The entertainment staff - Star Fire (Samantha), Jstar, Skye, and Slim Jimmy were the best and went out of there way to entertain us while at the pool. The wait staff at the restaurants were top notch and everyone was so very pleased to assist. The food at most of the restaurants was good and a couple were great. We had a great time and were able to relax and enjoy the beautiful weather. Our room was great and any requests we had were met quickly. We stayed in the main building and were in a Jr Suite Ocean View.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-5