The Reef Atlantis

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1994 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    crowded and food was not good

    Reviewed by luv2travelHonolulu(Windermere, Florida) on Nov 04, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    overpriced and overhyped. i would not return to Atlantis again. it was very crowded and the food was not good. it was cheap food but expensive cost. recommend a half day trip to just experience the water park paret but even then go eat elsewhere afterwards

    Individual ratings:

    Service

    Service-4

    Value

    Value-2

    Just Average. keep asking myself why 2 stars and not 1...

    Reviewed by Hitandrunlovers(Italy) on Nov 04, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I've been for 7 nights at the Reef at Atlantis with a bed and breakfast meal plan. if you are flying from Europe and you expect a five star hotel i will get extremely upset. Basically no culture of hospitality. Not just because we had issues during our stay, but mainly because the staff is not trained to make the customer happy but just make their own task. Let me bring a couple of examples: If you have meal-plans it takes 20 mins by walking to get the royal tower for the breakfast (so 40mins back and forth). from saturday to thursday there was colored sugars on the floor (they were very visible, look the picture), every day at least 2 service women wend back and forth for the room cleaning... they left the corridor floor dirty for almost one week just because was not their task... In EVERY restaurant inside the Atlantis, the person in charge to accomodate you is just going to bring you to a table, if you ask "may i have a table not underneath the AC vents cause the babies are sick" they just get pissed off and say you to find one yourself if it is not good. Around the pool area the service guys are always in group of 2 or 3 talking or watching the phone when the adjacent beach is always dirty with used plastic glasses and beer cans (this is how the average of this hotel's customers behave unfortunately). Everything is extremely expensive, not luxury, just costly, in particular compared with the quality. I'm a 5 stars hotels customer, i've been at the ocean club and in many hotel real 5 stars of the higher end purposes, i do not care at all about the prices during my holidays and, even if you pay more in those hotels, you don't feel that abused as i did here. the higher end restaurant are basically average and the prices are comparable with Italian michelin starred restaurants. The beach is very nice even, as said, is not maintained at all even if there are at least third of the staff that is doing absolutely nothing. If you are on a wheelchair you have no chance to reach it. Almost every day we asked to the room service to bring shower gel and shampoo because they never refilled them. The bad sheets have been changed just once or twice in 8 days and never changed in the baby's bed (actually this has never been remade in 8 days). This is just not a 5 star hotel, it's just unrespectful of the environment (because if you look at it from the beach it is just terrible compared to the surrounding paradise) and of your money. 2 stars just because they have a beautiful water park (the half of the slopes was closed actually during last week) and an amazing aquarium.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-1

    The Reef

    Reviewed by Rate V(Toronto, Canada) on Nov 03, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Amazing time at the Reef, great for families with children or for those who don’t wish to eat out all the time, the rooms have a full kitchenette, we ordered our groceries Online and were delivered to the hotel, beautiful beach, great ocean view a little further than all the towers but they do have karts at the lobby to transport you to the other towers. So much to see and do book adventures ahead of time.

    Amazing hotel! Wonderful honest staff !! LOVE it !!

    Reviewed by GLJL2019() on Oct 26, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the hotel for one week. Everything was beyond amazing; Food, cleanness of resort and our hotel room, & politeness of staff. The staff were very trustable too. I made an unfortunate mistake at the end; left my ring in the room and flew back to my country. I called the hotel right away and they not only searched my room and found my ring and but also shipped it to Toronto right away!!!! Such honest staff!! Can’t wait to go to Atlantis again to both enjoy the beautiful resort and thank the staff in person.

    Once again loved our stay in the Reef tower at the beautiful resort of atlantis

    Reviewed by efrnp(Attleboro, Massachusetts) on Oct 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very well equipped kitchenettes including small dishwasher, fridge and stovetop! Staff couldn’t be more pleasant or accommodating.....lots to do, from pools, water adventures for the kids (or the kids at heart), beach, casino, movies, daily activities and all categories of restaurants, which I found to be quite good! ......A very special place not to be missed