Sunset at the Palms Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3384 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Money talks

    Reviewed by Tickettyboo(Famagusta, Cyprus) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We were told tips were included, but if you dont tip you will feel like a second class guest. When you have a queue at the bar, the ones with a tip in their hand would be served first. Want a sunbed at the beach under a sun shade ? Then you will have to tip the staff at the beach. All the sunbeds under sun shades at the beach had towels & floaties on them, even when you are the first to the beach in the morning & some of those sunbeds aren't used until the afternoon. The sunbeds at the beach are uncomfortable, they do not recline, they are old & dirty, they let the resort down. The ones at the pool are much better & cleaner. If you want lunch at the beach you will be in a long, slow queue. The food is inconsistent, sometimes very good, other times under cooked. Also they quickly run out of food choices & sauces. There are not enough seats in either the piano bar or the pool bar & the ones in the piano bar are uncomfortable, bare hard wood. This is why guests sit at the bar, which makes it difficult to get a drink. One bar man on at the pool bar who was overwhelmed & at one point wouldnt serve us another drink until I showed him our empty glass. The first week it was almost impossible to get a coffee to have with your breakfast, frequently asking over & over for coffee. Someone stood up & said "for the forth time of asking, please could I have a coffee" The second week we noticed pots of coffee being given out which was much better & less waiting. There are not enough staff behind the bars or in the buffet restaurant. The good points were the beautiful gardens & hard working garden staff. Our accommodation was kept very clean & always fresh fluffy towels. The chef's showcase was great, we enjoyed the food very much. The Lotus leaf made a change from the buffet & the waiters were entertaining. Front of house staff were always helpful & friendly. On the day we left, we explained to the duty manager at 12pm that we had to leave the resort before 1pm. (Lunch doesnt begin until 12.30) we were assured it would be enough time to get something to eat. Once the buffet opened we asked the waiting staff to please serve us first as we were leaving very soon our order was taken first, but not served first, we had to leave before any food came to us. We left as 4 hungry travellers... not ideal & could have been avoided if the duty manager had bothered to intervene. We found parts of the resort lacking. Tipping to us is reserved for after good service has been giving. Tipping before any service has been received is more in line with a bribe & this was happening frequently. Hopefully the new management will clamp down on the tips/bribes & allow every guest to feel valued not just the few.

    Sunset at the Palms is one of the best...

    Reviewed by BigSacagewa(Cherokee, North Carolina) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Reception 4( talked too soft);Grounds 5; Bellman 5;Concierge 5;; Activities 5;Meals 4;Meal Venues 5;Pool 5 Bars 5;Bars 5;Beach 5;Beach Bar 5 Beach grill 4;Security 5;Privacy 5;Serenity 5. Best beach !

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Amazing, relaxing

    Reviewed by Evil Q(Montreal, Quebec) on Jan 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love this resort, it is exceptional. I don't want to give this resort 5* as I don't want people to know of this little bit of paradise. But it is 5********, the staff are the best, take care of you, the chefs, food is amazing. I would have my every year winter vacation here. The rooms are so dreamy, comfy, the balcony is restful and peaceful. I love this resort.

    Amazing stay!

    Reviewed by shaunaw1026() on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We can not stop raving to our family and friends about our stay at the Sunset at the Palms in Negril! The food was delicious, the rooms were clean, the staff was incredible. We felt welcomed and pampered from the moment we checked in. A special thanks to Damion at the pool bar, Lynette at the gift shop, Shannon and Stacey in the dining room, Alese and Carson at the bar, and Donellia the concierge. You all made our stay! If you are looking for a couples getaway I highly recommend this resort!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Beautiful resort with very friendly staff

    Reviewed by 202prestonp() on Jan 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our trip was a week long, we had the best trip. The staff was so friendly and polite, the resort was beautiful, and we kept finding ourselves being glad we were here and not one of the huge resorts near it.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5