Sheraton New York Times Square Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11344 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great location and upscale hotel

    Reviewed by chrise1242020(Pompton Lakes, New Jersey) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is our 4th time staying at the Sheraton Times Square and we look forward to our next visit. Great room, reasonable price and friendly staff make this a great place to stay for business or pleasure

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    3-night stay

    Reviewed by grstewart20002020(Oak Harbor, Washington) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This Sheridan is beautiful! Our stay was pleasant, three of us to a room with two beds. The beds were smaller than expected, but they were comfortable. We were surprised by a $50 charge added to our credit card when we had no extra expenses. All personnel were helpful, knowledgeable, and kind.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Excellent customer service

    Reviewed by niinarc(Puerto Rico) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Debbie from Front desk is amazing, when we arrived to the hotel she instantly made us feel welcome, she also treated us kindly and with genuine care. She has excellent knowledge of the things to do near the hotel and gave us excellent recommendation.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Entering A Room With a Real Life Goldie Locks

    Reviewed by Jessel_Jackson57() on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    During our recent stay at Sheraton, we found someone was still sleeping in our bed. Unfortunately, the room that was assigned to us was still occupied even though there was no official record of this person at the reservation desk. We were told that there had not been anyone in the room for two days. Awkward!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    February stay.

    Reviewed by sybilhadley(Atlanta, Georgia) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel accommodations and location were great. The service was terrible, and it was as though they didn’t care about my business. I am still trying to get a couple of billing issues corrected, which should have been done on the spot. They nickel and dime for everything, so it doesn’t feel like a luxury experience, although it costs like a luxury hotel. Rooms and location were fantastic though and that’s the reason I would go back. I just didn’t find that the staff were very accommodating, and our experience would have been so different if they had been.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3