Pacific Edge Hotel on Laguna Beach

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1640 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    ?? this place; just needs maintenance!

    Reviewed by SB1114(Irvine, California) on Aug 20, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    It breaks my heart not to give this hotel a great rating. We have stayed here many times over many years. The property is a collection of different buildings, with many different types of rooms.. Apparently, some have been renovated recently, and our family members who stayed in those rooms were very happy. Unfortunately, the building at the front of the property on Coast Highway with the one and two bedroom suites needs a lot of work, ranging from just annoying to perilous. As examples, the closet doors have been removed from most rooms, but the master closet door in ours was still there, but broken, so that it could not be moved and half of the closet was hard to access. Also, two of the railing anchors on the 3rd floor balcony were rotted out, and I do want to mention that this was fixed immediately after we mentioned it. Another major annoyance was that they apparently need to hire more housekeeping workers. All employees, from the front desk, beach workers, maintenance, and housekeeping, that we encountered during our stay were friendly, helpful, and hard-working, but with an 11 AM check out and a late (to me) 4 PM check in, there still was an issue having rooms ready for people to check in even at 4 PM— let alone any earlier as a traveler always hopes. Complicating this was an apparently brand new policy letting people pay extra to check out at 2 PM, leaving little time to clean the rooms before 4 PM. There was also a new policy about how you checked out and returned the beach towels, which caused a lot of confusion for everyone. The location of this property is hard to match. It is easily walkable to the main area of Laguna Beach, and to tide pool areas along the beach. I believe they are going to be doing some renovating in at least one of the buildings soon, and I hope that they include better upkeep of all of the rooms in that project. The BUNGALOWS are fantastic for group use. There is a minimum charge for food, and they are not inexpensive to rent, but they are well-maintained and the food is excellent. You have use from 11 AM to 8 PM, and a server to take care of all of your needs. Our server was awesome! Both restaurants on the property have very good food. In conclusion, we very much hope that the owners of the property will make the investment necessary to ensure that all rooms on their property are maintained to the same standards. We are not snooty travelers, and understand that this is an eclectic, charming beachfront property, but parts of it are being sadly neglected.

    Red Flag

    Reviewed by okotis(Andover, Massachusetts) on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This hotel is so bad I had to post a review. This property is in desperate need of a remodel or maybe tear down and start over. Rugs are worn and stained badly, pool area is sandy and disgustingly dirty. They charge a resort fee, but run out of towels frequently. Many buildings not connected so there are several flights of stairs up and down to get from 1 building to the lobby and elevator is slow. Paint is peeling and facility could use a fresh coat of paint and clean windows. Staff indifferent to clientele’s requests. No chair or picture in room. Bed, pillows and beach are the only positives . They leave the house cleaning cart in front of our sliding glass door that overlooks the pool. Has to be the worst hotel I’ve ever been to in 70 years

    Great location, not much else.

    Reviewed by Rico62x() on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This Hotel is hard to describe. the location is fantastic, but the rooms that we saw (3) were very adequate at best. Paint peeling from the restored bathtub, a/c that ran all night. Pedastal sink in bath with nowhere to place your toiletries. The staff were very nice, but the 36 dollar a night valet car fee was excessive especially since i had to wait to get my car out when they couldn't find the person manning the booth for 25 minutes.

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-4

    Great views, too bad the rooms are terrible

    Reviewed by VA1traveler(McLean, VA) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We ended up in a 2 bedroom "suite". Honestly, the place was a dump. The beds were great the rest was about as lack luster as you can imagine.......The restaurant on the other hand was AMAZING.......What a contrast......

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Service

    Service-2

    Great location, right on the beach, with the Pacific Ocean.

    Reviewed by Beverly1958(London, United Kingdom) on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at this hotel for three nights. Fantastic location, free shuttle bus outside taking you up and down the coast wherever you need to go. Great size room. The only thing wrong is was the bathroom! No where to put your toiletries!!! And the shower! The water had a mi d of its own, either cool or hot! Generally changing mid way when you least expect it. Great place though - would def stay again.

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX