Coco Key Hotel and Water Park Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3611 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Horrible stay

    Reviewed by Hotelsarescammers() on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Reconsider this place, unless you’re not planning on sleeping as this place is super loud at night. After paying the agency I hired, they charged me again for “hotel fees” (mind you, they’re not housekeeping because of Covid), the place is dirty, too busy with sketchy people around, the staff act as they’re above guests, the rooms are super plain, outdated and staff is even falling apart or non-functional. I so regret booking at this location because, having stayed at other places, I know I could have gotten much better places than this place. Ugh. Do not recommend.

    Incredible staff

    Reviewed by 108emilyt() on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Every single staff member my family and i encountered were pleasant and hospitable. A special thank you to Josiah (head of housekeeping) for helping us when were locked out of our room due to a dead battery on the door. He went out of his way to help us. Keep up the great work coco key staff! Side note: One of our sons was slapped by another child on the water park because he told the lifegaurd that the boy was skipping everyone in line. The lifegaurd did not hesitate to have the boy and his family leave pool area due to bad behavior. Thank you!

    Great service

    Reviewed by Lovesilvia23() on Sep 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’m going to start off by saying this was such a great experience, the bar and the water park was my favorite part of the whole hotel, I went with my husband. We had a extraordinary time , the slides were fun I wish they had more slides, the little baby pools stink but other than that I had a really great time, I would come back with my kids next time I go. A lifeguard name Mya R. was very helpful and she gave me directions Around the hotel with no attitude and she was very kind.

    Love this place todays is my last day wish i could stay the red and white slide made my stomach dropp besides all that

    Reviewed by Liyah34earnest(Winter Park, Florida) on Sep 14, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Austin was amazing and so helpfull with the icecream just love how he greeted my famliy and help us get what we were looking for all other staff were not as amazing as he was he made my exprience so much better

    Terrible services and place!!!

    Reviewed by inversi_nrem0delacim() on Sep 12, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Horrible place!!!! Do not ever stay in this place !! it's a nightmare!!! The employees give a very bad service: we had to leave in the middle of the night because some people were in the hall of second floor screaming and laughing as if no one else was around sleeping. We called the reception to complain about the excessive noise and they ignored the complaint, I had to get out of bed to go directly and personally to the reception to complain to say that some people upstairs and the Reception told me that the security said there was no one outside pfffff I had to take a picture with my phone to show that if there were people outside screaming because the security did not want to go! When I ask for my refund to go to another hotel at the reception, the receptionist told me that they cannot give me the complete refund, when I am having damages and losses without being able to sleep with a headache due to excessive stress and the terrible service provided by the employees !! To top it off, trying to sleep, the alarm rang alone, crazy thing, and it turned off alone and dialed 3 times the phone alone towards reception !! Crazy hotel, worst experience in the world !!!