Overview
In the heart of the Walt Disney World Resort, the award winning Walt Disney World Swan and Dolphin Resort is the gateway to Central Florida's greatest theme parks and attractions. Enjoy our stylish redesigned lobbies, magical surroundings, superior service, Heavenly Beds, the luxurious Mandara Spa, and many special benefits.
Walt Disney World Swan and Dolphin resort guests can enjoy Extra Magic Hours.
Guests will receive daily 30 mins early access to all 4 Disney Theme parks as well as stay up to two hours after regular closing at select Disney Theme Parks on select evenings.
Guests need to check with Disney Guest Services upon arrival for parks and times.
Exclusive dedicated and continuous luxury motorcoach transportation direct from our hotels to Magic Kingdom® Park, Disney's Animal Kingdom® Theme Park, and Disney Springs®. One bus per theme park running approximately every 20-30 minutes.
Disney’s Water Taxis providing transportation to Epcot® and Disney's Hollywood Studios® (or guests can take a leisurely stroll to the entrance of these theme parks as well)
Complimentary daily parking at Walt Disney World® Resort theme parks with your Walt Disney World Swan and Dolphin room key – two cars maximum
Discounts on Spa Services (individual or combined exceeding $200. Excludes Hair and Nail services)
Resort fees include
- In-room high speed internet access.
- Live intructor lead fitness classes
- Complimentary Swan Paddleboat rentals.
Check in
4 p.m.
Check out
11 a.m.
Rooms
1514
Inclusions
Rooms
- 1 king bed, or 2 double beds
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Maximum 4 adults
- No more than 5 guests in the room
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Rollaway bed (on request, $)
- Safe
- TV
- Westin Heavenly Beds
Amenities
Lobby
Restaurant
Location
Reviews
Mixed Feelings
350kellyr (Richmond, Virginia) on Apr 11, 2024
We planned a last minute Disney trip after my mom just passed away. We always stay on property and usually at the Poly. We were not going to break the bank on this visit and I was too wiped out mentally to plan the way I usually do. Costco offered a really affordable package for a room at the Dolphin and park hoppers. We had said that when we came back to WDW that we wanted to stay in close proximity to Epcot and try that out vs the monorail. The Dolphin seemed to check all the boxes. Our stay here was a mixed bag. The resort is nice but it does have some significant shortcomings. My two biggest issues were with housekeeping and the availability of quick service food options. At check in I was asked if I wanted daily housekeeping or only upon request. I said daily. Day 2 our room still had not been serviced. Late that night I chatted to the front desk via the BonVoy app. I informed them that our trash was overflowing, we did not have towels, and that all our glassware was dirty. They promised to have our room done in the morning. We returned around 3pm the next day only to find our room exactly as we had left it. So I chatted to them again. This time, the person on the other end responded that I had opted for housekeeping upon request vs daily. I told them that was inaccurate, but in any case, they can see the previous messages from the night before where I notified that we had not received the expected service and was promised a visit in the morning. They did finally show up and made the beds, took the trash out, replaced the wet towels…but left all the dirty glasses. The next afternoon we returned once again to find our room had not been serviced. My brother and his family were in a room 4 doors down from us and their room was taken care of every morning while ours was constantly skipped. My other chief complaint was the availability of quick service food. They did have a little shop called Fuel where you could get snacks and sandwiches. The prices were reasonable and the sandwich I had was fantastic…it’s just that options are quite limited. We took midday breaks from the park and spent time at the pool. It was IMPOSSIBLE to get food there. They have what seems to be a great setup, if only it worked. There are tags on each lounger with a QR code and identifying number for your specific chair. On the first pool day, we were going to order drinks and maybe some food, but it said it was going to be 80minutes before they’d arrive. Needless to say, we did not order. The next day, at the pool again, and it was not as busy as the day before. The wait was only 30min but when I went to put my name and room number in, it kept saying it was incorrect. After multiple tries, I walked over to the host stand at the bar/restaurant to inquire if I could order there and just pick it up…no one was there. I waited and waited and no one ever returned. So, again, we did not order anything. My husband went to Fuel and got a sandwich to split bc clearly we were not getting anything at the pool. On the 3rd day, we knew better and brought our own drinks and snacks with us…despite the signs forbidding it. This whole ordeal trying to eat lunch by the pool was super annoying and has never been our experience at the other places we have stayed. The other issue with staying here is the buses are not a very efficient way to maneuver WDW. Getting back from Animal Kingdom took forever. We must have waited 30-40minutes for the bus to arrive. Also, getting to Magic Kingdom is not very easy. You take the bus to the TTC and then monorail or boat over. There are positives at the Dolphin, too….the lobby is beautiful. The view from our room was beautiful. The elevators were quick and we never had to wait for one. Th pool and beach area were nice. Comfy beds. Easy walk to Epcot. Very efficient boat ride to Epcot or Hollywood Studios. Our room was nice and quiet. Good water pressure and plenty of hot water. So, all in all because of service I can’t rate higher than a 3. Had service been better, I’d give it a 4 or maybe even a 4.5. I would consider staying here again but with reluctance. It definitely was not the same as staying at Disney properties but again that’s likely due to the poor service. We did save a couple thousand dollars and had an amazing trip despite the unnecessary headaches caused by the hotel.
Beautiful property but Bad experience with Food here !
vinn004 (United States) on Apr 05, 2024
We enjoyed our spring break here . This was our second time staying here . Our room was 9200 (March 29- April 1 )It’s close to Disney & Hollywood studio is very close . The only complain I have is the horrible experience we had in Picabu restaurant inside this hotel . My son got sick with upset tummy . We arrive late on March 29 and dint want to go out for dinner so we decided to go to Picabu at 9 pm . The food looked bad and tasted bad too . I had to throw half the stuff away . Next day my son got upset tummy and threw up later that evening . Thankfully we were able to get medicine for him and since my husband is a Physician , it helped a lot . I did inform the front desk the next day and they wanted to come do some health inspection or something , but I declined since we were leaving soon . It’s a bummer since it’s with such a beautiful hotel but the restaurants are taken for granted . Next time I would be willing to try other hotels outside of Disney . Thankyou !
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