Holiday Inn Orlando SW - Celebration Area

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1905 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Very nice staff

    Reviewed by broben1() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff was very friendly. The hotel was located in a fun area. We were looking for a one night stay while traveling and received a great deal at this hotel. We ate a great breakfast and left ready for the next part of our journey!

    Great hotel

    Reviewed by Jessica D(WEST HAVEN) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great staff Dana was amazing Clean hotel. Very comfortable bedding we felt safe walking distance to coffee shops old town carnival there was a food truck festival. Linens were clean 2 large TVs in units only thing missing was kitchen was not equipped with plates silverware etc

    Pictures and amenities at website must be OLD!

    Reviewed by JulieS420(Michigan) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Needed a place to lay our heads for one night after family member had surgery at Adventhealth Hospital down the road. Prior to booking we read amenitites offered, read reviews...... HUGE disapointment. Our room was located in the back of the hotel so we were instructed what elevator to use. The two guest eleavators were out of order, had to use the ONE staff elevator. At times we stood there for 10 minutes waiting for elevator, occasionally unable to ride due to housekeeping use. The interior of eleavator was filthy to the point you did not want to touch anything. First time we reached our rooms our key cards did not work. Our room did not look anything like the ones pictured on hotel's web site. It appeared old and dirty. Curtians and sheers were stained and dirty to the point I did not want to touch them. Had to crawl on floor, unplug light and plug in TV. The cloth chair was stained and appeared dirty. Room fire sprinkler was covered in dust and cobwebs. Carpet stained and dirty. We kept something on our feet the enitre time. Bathroom; Exhaust fan was clogged and nonfunctional. Hotel provided hairdryer had previous guest hair stuck in it. Shower curtian would not stay closed due to curtian falling off wall. Shower safty bars were falling off the walls. Single standing sink w/o vanity. The only place to set a hairbrush.... was on top of the floor safe located inside the bathroom. One small bar to hang towels on. Lighting was extreamly poor to the point we showered in very dim lighting. Beds; It appeared these were the only positive thing about our room. Yes, I check them thoroughly due to all the other issues we found. They were clean and stain free. TV remote; not all the functions worked. Resturant; Joke! After a very long day at the hospital starting at 0330 we were disappointed to find (at 1800 hours) the resturant is only open for breakfast buffet. After seeing the condition of our room I can only imagine the condition of their kitchen. The staff should NOT be held accountable for the above stated issues. The owners and corporation are responsible. Staff has no control over these issues. Dana our desk clerk was very helpful and kind. Great attitude.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Service

    Service-5

    Weekend getaway

    Reviewed by Delines S() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First let me say ANGELICA AND DANA are truly amazing . From us checkin to checking out they were welcoming friendly helpful sweet. Hotel was great. Room spacious clean. Perfect location. We're already booked to come back !! Thank you for everything. Hope your trip to Illinois is great!!

    The BEST place to host an EVENT and STAY!

    Reviewed by DrVLC(Vineland, New Jersey) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First off, the amazing GM Daver and Staff (Dena, Chip, Michelle and Joyce) have to be recognized because a well-run hotel makes ALL the difference. The newly renovated rooms are 5 stars for a fraction of the price. We held our couples retreat here Oct 11-12 and EVERYTHING was done with excellence! I couldn't recommend an organization holding their event or staying in this hotel (BTW the full buffet breakfast is superb!)