TripAdvisor Traveler Rating

I really enjoyed my recent visit to the Holiday Inn & Suites Across from Universal. When I arrived at the hotel I wasn't happy with the room I received initially due to noisy neighbors. That was no problem for the front desk staff, they were helpful and took care of the issue immediately. They not only changed my room but they upgraded it in the process. I can't say enough about the supervisor, Min Hee and the front desk manager, John. I truly recommend this hotel for anyone wanting a go to get-a-way in the Orlando area. It's in a great location, you can walk to Universal, it's close to outlet shopping and plenty of restaurants. They get my vote 10 out of 10! Happy Traveler....

The founders of Holiday Inns should be turning over in their graves if they could see and experience this place. Today, on more than one occasion there were screams of people stuck on the beat up old elevators. The hallways are dark and dingy. The room had old double beds and smelled moldy. There was a dead worm on the window sill. The bathroom resembled a backroads service station restroom. (You know the type—where you get a key on a stick). There are no outlets for cell phone chargers and the room furniture is beat up. Thank goodness I’m just here one night for a meeting.

Staff was incredibly kind and helpful. I love the aesthetic of the pool and all the lounge areas. The room itself was very, very well kept and clean. Only thing I do no like is that you have to pay for parking, a deposit, and a daily resort fee. I wasn't aware of any of these extra charges until I was checking in.

The hotel was beautiful! The team at the front desk, especially Yomary was amazing. I has screwed up on my reservation and she handled it like a pro. I'm a road warrior and when I come across a hotel staffer that goes above and beyond the call of duty, I make it a point to tell the Workd.

Waited in the check-in line for over an hour. They had one person working the front desk at 11pm on a Saturday and they moved very slow. They need to have more than one person at the front desk during a weekend. The check in line was very long and moved very slowly.