Omni Orlando Resort at ChampionsGate

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6633 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Poor Checkout Experience

    Reviewed by pgandra(Bloomfield, Connecticut) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I chose to not have my room cleaned during my stay in exchange for a $5 credit for "each day." I was there for 3 nights, but at checkout only had $5 of credit. They said that because the room was cleaned the day I arrived and left, there was only one day it wasn't cleaned. That was clearly wrong - I arrived Monday, the room wasn't cleaned Tuesday or Wednesday, I left Thursday. But the attendant and her supervisor insisted that was the policy and correct, and only grudgingly gave me another $5 credit. Obviously this is a tiny amount, but it bothered me that the supervisor was downright rude even though they were wrong.

    Impressive!

    Reviewed by SuncoastTravelers(Sarasota, Florida) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a great place! I was here on business, but with the wave pool, lazy river, and huge pools, I would like to bring back the family. Rooms were clean, staff was friendly, and things were great. One glitch: A staff member argued with my wife about accessible parking and the whole accessible parking situation is probably an ADA violations. They have the spots by the Valet parking area and you have to call someone on the phone to get in or out. Seriously? This is a hassle and an embarrassment for people with special needs. The Valet they sent to open the gate for my wife argued with her that it's for Valet parking only?? Sir: Why did they send you to open it? Are any of your Valet friends disabled? Are you even aware that a well marked Accessible parking spot is for the person who needs it, and not for the vehicle with a tag that's being parked by the Valet? By law, a person may not use an accessible spot unless the tag is issued to them! Oh well . . . besides this little ADA training glitch, it was a great stay.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Staying at the Omni Hotel in Orlando FL

    Reviewed by dcronin2019(Fort Myers, Florida) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great experience. Would recommend to family and friends. Very friendly staff. It was a business conference and the food was the best of any other of the 4 conferences I've been to in other hotels. Waiting staff excellent.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Awesome weekend

    Reviewed by ernesto m(Tampa, Florida) on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Thanks a lot to all the omni people at Championsgate in special to Mr. Robert Stanfield and Angela for make us fell like home! We enjoy a awesome weekend with family visitors from Mexico. The breakfast buffet was excellent and all the trevi’s staff very friendly and attentive always, looking forward to come back soon. Ernesto M. And family.

    Always a fun vacation

    Reviewed by Andrew A(Queens NY, United States) on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We've come to Omni for over a decade. The addition of the wave pool was a pleasant surprise and an added treat. The grounds, restaurants and pools are very enjoyable. The atmosphere and staff is great and the location is perfect.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5