Seralago Hotel and Suites Main Gate East

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 3598 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Stay away

    Reviewed by kittycats1234(St. John's, Canada) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Stay away says it all. the only good thing i can say is the frontdesk clerk was so helpful on trying to make the stay possible but that did not happen we checked out after one night. However,the lady was so sorry and did everything she could.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-2

    Service

    Service-5

    worst hotel ever

    Reviewed by Zzagand21() on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    i visited the hotel from the 29th of october to november 3rd.we arrived and the room was very old and it showed that needs to be renewed. there were bugs in the room, the internet doesnt even reach and on my second day after visiting the parks, we came and our door was open! management didn't help us at all and couldn't even provide certainty of how to fix this. very bad customer service and they wont even be responsible for this security breach. the price was very good but this was an example of paying a bit more for a better hotel. beware and spare yourself from a terrible experience.

    Vacation

    Reviewed by larry p(spring hill) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel is fabulous the resteraunt needs alot of experience. Had a bfast off menue. Cook took my pancakes an sausage iff the buffet an cook my eggs to order. Meal came out cold Ask for it to be precooked changed playes an pit it on micro wave Real sad. Wsit staff is to busy hanging in the back. Rather than watching out for guest. If u go why would a waitress bring out one flash of water for 2 people.

    General

    Reviewed by Coastal218576() on Nov 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The light switch by the door was inoperative. I had to enter a dark room with my scooter. Also, it was hard to keep the door open so I could drive in with my luggage.Suggest some sort of latch to hold the door open while maneuvering with wheelchairs, etc., and luggage.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Low cost with bad attitude

    Reviewed by Liliana Q(San Juan, Puerto Rico) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    It was cheap but I wouldn’t selected again. I selected the hotel through lifemiles hotels, they charge me the taxes during reservation and sent an email saying everything was payed. However at the front desk they charge me for the taxes again in order to give me the key. No email helped for the terrible attitude of the personal. What do you do at 11 pm after a long day at the parks and without a possibility to call your provider? Pay again The girl barely explained where was the room, we got lost and ended at some apartments full with smoking men were we didn’t feel safety.