Hyatt Regency Scottsdale Resort and Spa

After traveling all morning from Oregon, we were looking forward to our spa day at the Hyatt. My friends and I travel frequently, and usually time spent at the spa is the highlight of our trip! Unfortunately- none of us would ever return to this spa!! Check in went well, until it was time to access a locker. None of the three lockers would open correctly and it took several minutes for someone with a key (lockers are supposed to reset with a code each client enters) to come help us. A minor detail, but frustrating since it happened again to one of us each time we used our lockers. When we walked into the pool area to relax with some lunch and a drink, it was so crowded there was nowhere for us to sit. It was beautiful, but very noisy and overbooked. The atmosphere was like a frat party. The pool side staff were incredibly sweet and apologetic, but I had to sit on the ground while eating my lunch. While waiting for our treatments in the “relaxation” room, the three of us were shocked! It was so loud we could barely hear each other. There were 14 women waiting along with us!!! We talked with the front desk, so staff member came through the relaxation room, but she walked right out again. Our massages were fair at best, and we all felt rushed in and out of our rooms by the staff. Upon checking out, we mentioned our frustration again to the desk staff, and we received an excuse that Fridays are “just so busy”. The day was more stressful than fun and relaxing. What a disappointing experience for three working moms who were ready for a true Hyatt spa day. Unfortunately, I would not recommend this spa when there are so many others in Scottsdale. This property is pretty, but does not live up to the reputation Hyatt is working to achieve. This was definitely not a great way to start our vacation.

Dominick at check in was friendly and funny and very informative. The hotel was beautiful and very clean. The staff at the restaurant was very friendly. The housekeeping was sweet and helpful. We truly enjoyed every minute we were there. Highly recommend this beautiful location.

Very pleased with my recent experience at this Hyatt property for a work meeting. Staff were very friendly and helpful. Facilities were very comfortable and modern. Highly recommend this location for future work meetings.

My sisters and I have been staying at Hyatt Scottsdale at Gainey Ranch for many, many, many years on our sisters trips!!! (Sometimes even 2-3 times a year!!!) It is our absoutely FAVORITE Resort - our home away from home! Days by the pool are heaven!!! And the nighty lobby entertainment is so amazing!!! Sitting under the palm trees listening to bands and having dinner is the perfect way to end the day!!! There is a cute little shop open 24 hours where we buy our morning healthy snack & green drinks before hiking Pinnacle Peak every day! The ambiance is so relaxing throughout the resort. They even have movies at night at the pool! The rooms are incredible - the beds are so comfortable!!! I could go on and on about the amazing amenities of this awesome resort!!! You will absolutely LOVE staying here!!!

This is my favorite hotel, it is one of the highest quality hotels with an incredible hotel staff and the rooms are one of the most comfortable and spacious I have stayed at. The only complaint I have is the with the Restaurant service and quality of food, with such great restaurants in the area I would suggest you save your money and patience and enjoy a fine dining elsewhere. Hopefully they will make changes to bring the dining up to scale with this great hotel.