Overview
Krystal Puerto Vallarta is a 25-acre authentic Mexican style resort, located right in the hotel zone and also offers a great beach location.
The pace is slow and easy, and the extraordinary hotel service means you won’t need to worry about a thing so your stress will melt away.
Check in
3 p.m.
Check out
12 p.m.
Rooms
388
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Garden view or Mountain view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Mountain view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
Amenities
Lobby
Pool
Pool
Family pool
Ruins
Seating
Exterior
Exterior
Las Velas
Aerial
Kamp Krystal
El Pueblito
Cinque Terre
Aquamarina Restaurant
Location
Reviews
Just Don’t !!!
MrCanuck2014 (Winnipeg, Canada) on Apr 18, 2024
Out of likely 12 or 13 different resorts I’ve been too, this would easily be the worst I have been too. I’ll start with my major complaint, the food is absolutely awful and borders dangerous in some cases with poor storage temperatures and some not properly cooked. Another issue is with their main restaurant the Aquamarine, where the birds fly freely through the buffet and stand on the food eating and pooping while most staff just look on and the odd one chases them away for only a few moments. For the 4 mornings I had breakfast I also sat beside the bird droppings covered railing that hadn’t been cleaned since the hotel was built. What doesn’t go at breakfast is waiting for you at lunch and supper is no better…and guess what…what’s left over from supper will be in the breakfast buffet. The fresh egg/ omelette cook was very good and friendly so that thankfully was the only shining light. Other issues , the rooms are very plain in the tower section of the resort and very old and poorly maintained, one couple I talked to said they had horrible mold issues that were just painted over and not even cleaned. The beach is ok, but pretty dirty with cigarette butts and small garbage and it seems unless it’s the size of a cup or bigger the staff doesn’t clean it. The beach loungers are filthy, as are the tables, but I admit there is lots of seating on the beach, although you still can’t get far enough away from the pool for peace and quiet, as the pool music is so insanely loud I don’t understand how the staff stands it. There is zero drink service on the beach, so be prepared to go back and forth, and the beach restaurant serves burgers and sometimes hotdogs and very little other option. The staff were mostly unfriendly and really not many went out of their way to help you, even to seat you or get a drink while seated. The bars are pretty poorly stocked, so you better like one brand of rum or vodka or you’re out of luck. All in all, stay away and find a better place to spend your hard earned money…I would never return here, and the reviews that were so positive before I booked this seem quite cooked up now.
So disappointing...love PV....TOO many other places to stay...don't want to live out of a suit case...the staff however is great
Terry S (Fort Worth, Texas) on Apr 11, 2024
Room was in adequate for being able to unload suitcase...could not unpack..no dresser...towels were raveled.....food ok...except for the pizza...very good..staff was very good.......no activities such as Bingo...will not stay here again
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