Sheraton Buganvilias Resort & Convention Center

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5949 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent every time!

    Reviewed by JohnL413(New York) on May 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I have been visiting the Sheraton Buganvilias Resort for almost ten years, and we have never been disappointed in any aspect of our numerous visits. The grounds are beautifully maintained. The rooms have all been updated and are extremely comfortable. The dining options are great and the location is perfect if you want to enjoy Puerto Vallarta. However, the main reason we return over and over again is because of the staff. They are truly great at their jobs and make us feel like we have another family in Puerto Vallarta. From the time you arrive you feel welcomed and appreciated by everyone you come in contact with from the front desk staff to the bellmen. This trip was special for us as I chose to celebrate my 60th birthday in Puerto Vallarta. In all honesty, it could not have been better. Lulu, the best concierge I have ever had the pleasure to work with, did her normal fantastic job. Even going so far as to have our room decorated and arranging a celebration at the pool with the staff. Truly a special moment. Of course the waiters at the pool area did their normal wonderful job. Gamma, Mariano and Francisco are great guys and work hard all day to ensure that you have all that you need to stay refreshed. We did visit the Maive Spa for their excellent treatments. Special thanks to Jorge for setting everything up for us. I guess we should mention that the staff at the resort were following all safety measures for covid.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Great staff

    Reviewed by vargasm2014(Big Bear Lake, California) on May 15, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The grounds here are beautiful and my wife was very interested in all of the exotic plants. She expressed an interest and the hotel arranged for her to take a private tour where all of the plants were identified. We wanted to thank Vicky for her part in making our stay special. This resort is on the water and has a nice cove that has fairly good snorkeling. Unfortunately the sea is being overrun by spiny sea urchins. They are a menace to our oceans. Their numbers have increased by 10, 000 times (10 with 3 zeros). Here in California they have destroyed our kelp forests and the ecosystem is hurting badly. The good news, they are delicious. With the help of Cervando Cassellos ( he loaned me his work gloves) I with my 7 year old grand son harvested these creatures. Their roe is like caviar. Thank you Cervando!

    Individual ratings:

    Rooms

    Rooms-2

    Service

    Service-5

    Value

    Value-3

    Excellent bell captain service

    Reviewed by Stewbozz(Carlsbad, California) on May 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Manuel the bell boy captain was a real pleasure to talk to. He was very helpful with a pharmacy order and directions, happily sharing his knowledge of the area and family contacts to help us find what we needed. Really appreciated the genuine commitment to epic customer service. Thank you so much and “mucho gusto Manuel”.

    Loved it!

    Reviewed by Hhogelund(Huntington Beach, California) on May 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great place! Nice rooms and wonderful employees. The food was very good for an all inclusive, we really enjoyed the Sunday brunch with mariachis. The gym was well equipped and the spa was beautiful and well priced. We had 80 min massages for $60 each. We would definitely come here again.

    Very Nice Hotel for a family vacation.

    Reviewed by jmex39(Anaheim, California) on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a really nice property. The staff were all so nice and accommodating to our every need. There were two nice restaurants on the property that required reservations and two other options for dining. One was under the large Palapa and the other was right next to it but only open at certain times. Both offered outside dining. The pool bar staff was super nice, especially Adrian. Almost all the staff spoke English. The hotel is the closest, all-inclusive resort to Zona Romantica and a ten minute cab ride. Cab fares are clearly posted at the entrance/exit of the hotel. All rooms offer an ocean view. There were also several options for excursion right at the beach. There was horseback riding and jet skis offered. We did the jet skis and had a blast. As for COVID-19, the hotel and the staff were taking all of the precautions. NOTE to self. I was looking all over the city for COVID-19 testing so I could come back to the USA. On the fifth day at the hotel, I saw the line at the doctor's office and realized they tested right on the property. SUPER easy, SUPER convenient. At the time it was about 35.00 USD per person. Test results were mailed to you within 24 hours. Here is my only negative. I hate being forced to do the Time Share presentation. We made this clear with Cesar and he was super nice and understanding. However those above him wanted to keep pursuing the issue, once we were taken to the Embarcadero Bar where we made it clear we not interested, but the guy barked back at us and told us not to disrespect him. He was lucky he caught me on a good day because, and we reiterated that we’re not interested for the fourth time and finally we were allowed to go back to our vacation. Other than that I really liked this hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5