Dreams Dominicus La Romana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4570 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Would not return.

    Reviewed by JacquiS607(Manchester, United Kingdom) on Apr 14, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We (party of 4 adults, 1 child and 1 infant in 2 rooms) arrived at our hotel after a fantastic flight and transfer (well done Thomson) to be greeted by the concierge at the hotel. On first appearance we were happy. The hotel looked clean and fresh. We were checked in (which took longer than I would've liked, but nothing too horrendous) and taken to our rooms. We had requested rooms in a particular block prior to arrival, and this request had not been met but we had adjoining rooms on the ground floor so we weren't too concerned. Upon entering the rooms we were met with an awful musty smell. We had been travelling for 13 hours by this point and had two tired warm children so just took the rooms with the hope that the musty smell would go, which it seemed to. The rooms are fine. Nothing special, but there is nothing wrong with them. There are however, several things I do feel are wrong with this hotel. We have previously travelled to Mexico and stayed in accommodation of a similar star rating, so upon judging this resort I have done so on the standards I encountered there (in particular the Iberostar Cancun, which was fantastic). The hotels are not only of a similar star rating, but a similar cost, so I feel this is a fair comparison to make. RESTAURANTS & BARS - The brochures and tour operator websites (thomson in our case) state that the hotel served branded alcohol. This is not the case at any bar other than the lobby bar. The alcohol is a cheap local brand, which is fine if this is what you are expecting and feel you have paid for. The soft drinks are served from 2L bottles which are often left open on the bar to go flat and warm. More often than not you would not be able to get the drink you had asked for. The bars and restaurants were often out of Coke, and so would serve diet Coke (they wouldn't ask if this was ok, they would just serve it). On several occasions the pool bar could not provide water (not good when you have small children in scorching heat) and they would often not be able to make simple cocktails as they would be out of ingredients (eg. Mojito). If you were to ask the staff when particular items would be re-stocked they would shrug their shoulders and say "i don't know". I don't feel this is the level of customer service expected in such a well-known resort. The drinks around the pool were also served in small flimsy plastic cups. The kind you would find at children's parties. Most resorts use plastic around the pool for safety, which is completely fine, but these were awful and really small! All the bars had very slow service. The lobby bar was the best of a bad bunch, and the swim up bar (Manatees) and the restaurant were by far the worst. Several times I could have finished my meal in the restaurant before my drinks had arrived (and that was including simultaneously feeding my baby!) There is no self-service for drinks in the restaurant. I feel this would be a great improvement. The mini-bar in the room was scarcely stocked. We would often get 2 bottles of soft drinks to last 24hrs (2 adults 1 child in our room, so not even one each). I phoned concierge and asked that they leave more in our fridge. They brought more once, then we were back to rations the following day. There were a couple of days where neither ours or my in-laws mini bar (they had the room next door) were stocked at all. I feel this is a little stingy for a 5* hotel. The food at the resort is ok. The buffet restaurant is very repetitive, so if you're there longer than a week it gets boring, but the fresh grilled meats are really good. The italian, seafood, seaside grill and asian restaurants are fantastic! If I had to go back, i'd use these restaurants entirely, although they did serve my son (5) a drink in a VERY cracked glass in the asian restaurant (see pic). The romantic dinner on the pier is really lovely and well worth the extra money. POOL AREA - While at the resort we used the infinity pool most, although I feel this applies to both. The pool was filthy. In one day I picked 4 used plasters (band aids, whatever you want to call them) from the water. You could not walk 2 feet without stepping on one of the cheap plastic cups I mentioned earlier, as people would just drop them in the pool. Bits of the concrete from the pool were broken and would leave sharp edges all over the bottom of the pool. I have never been so glad to have pool shoes, because we definitely needed them here. The only parts of the pool I ever saw being cleaned were the shallow bits you could walk in, and this was often still being done at 10:30am when the children were playing in the pool. The cleaners hose pipe would be strewn all over the pool area creating massive trip hazards. This should be done before the pool opens. Whilst sitting around the infinity pool we would often get wafts of a foul smell. It smelt like sewage. We asked the resort what the smell was and we were told drains. It is not what you want to smell whilst sat around a pool. The staff would often be doing maintenance around the hotel, which you may think is fantastic. In doing their maintenance they would often block off entire pathways making it impossible to get around the hotel with a pushchair. We once went for lunch leaving our belongings at the pool to find we couldn't get back as they had chosen this time of day to completely re-paint a pathway. The mind boggles! My bed had bedbugs. I was eaten alive in the night, but only my ankles. For the final few nights I re-made the bed myself, tucking in the fleece blanket and all the sheets as tightly as I could. After that I was not bitten, which confirms to me that whatever had been biting me was underneath those sheets. Upon packing our belongings at the end of our stay several items were mouldy. These points I have left to the end, not because I feel they are less important, but because I feel they are most important and I want them to stick in your minds. If you are travelling with children DO NOT choose this hotel. The staff at the hotel served my 13 month old rum. I had asked for a drink (banana chocco milkshake quite popular with the children) and the bar tender had asked if I wanted rum. I replied very clearly "no, no alcohol. This bar tender had served me several times and there was no language barrier, but this particular time he was distracted talking to friends in Spanish. He then went and made my daughters drink with his back to me. He handed it over and I gave it to her, and she began to drink. After she had had 3 or 4 slurps he shouted "no no no" he had added rum to the drink. I complained to guest services, whose response of "well why aren't you tasting her drinks?" astounded me! At first he tried to lie, stating we had ordered two and we had got them mixed up. This was obviously not true. He then admitted he made a mistake and apologised, but not before trying to make me feel guilty by telling me he was probably going to be fired. He was not fired. The hotel offered to upgrade us to premium for our remaining 2 days. I didn't feel this was at all sufficient. The compensation they had offered was suitable for adults, yet it was my daughter they should've been trying to compensate in my opinion. Lastly, but most certainly not least, we all got very sick on this trip. Several times I saw things regarding food at the hotel I was not happy with. At one point I saw a cart full of burgers on a path way near the Barefoot Grill in middle of the day heat completely uncovered. I complained about this there and then, and from then the cart was covered with a cloth. Too little too late for us though unfortunately. By this point we had all started with gastroenteritis symptoms that were confirmed as an amoeba bacteria infection (food poisoning) by our GP. Most likely caused by food not being stored correctly (surprise surprise). Almost everyone we spoke to had a member of their party down with the same thing. We were ill for over 3 weeks in total. I visited the medical centre as I was so dehydrated I was experiencing kidney pain. They wanted to send me to hospital but I refused as I was due to travel home the following day. I asked for antibiotics and was told yes and given some medication (and charged $180 for the medication and consultation). I took a picture of the medication and sent it to a nurse friend back home who told me it was actually Buscopan. They had lied about the medication they had given, not checked if I was on any other medication and not asked any history. Luckily I had taken diaoralyte for the children, as they were sick too. All in all this is not what you expect of a 5* resort, especially one part of a big supposedly respectable chain such as Dreams. We booked in good faith expecting similar standards to what we had experienced at the Iberostar Cancun the year previous and this comes nowhere close. We feel we have wasted not only money, but our time together as a family, which is precious. I would really recommend that if you are looking for a hotel in the Dominican Republic you scroll past this one. I wish I had.

    Great Holiday

    Reviewed by pattibT2961BU() on Apr 11, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We visted Dreams Dominicus March 5 -12 2020. This was our second time at this resort. Everything was great. I want to especially mention our 2 favourite bartenders. Narci at the beach bar was awesome. He always had our drinks ready when he saw us come in. Also Geraldo at the Preferred bar was a great guy. We had great converstions with him. This really made the trip more memorable.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Value

    Value-4

    Amazing Holiday

    Reviewed by Susancarroll1(Happydays09) on Apr 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We travelled 15 hours to Dreams Dominicus from our home in Ireland and it was so worth the journey. We had an incredible time, the location was beautiful, the beach was unreal and hotel and staff were fantastic. Everything was so easy, and it was such a relaxing holiday. The entertainment was great, there are people dancing, having fun around the pool all day. There are lots of activities to keep you entertained from boat excursions, snorkelling, kayaking as well as fun poolside activities. We normally go on holidays with friends and their families, so we weren't sure how our two kids (7 and 9) would manage without their friends, but the Explorer club Nataly, Anna, Yafre, Yague were amazing. They made such an effort with the kids and made them feel so welcome and kept them busy with lots of fun activities. I would definitely recommend this hotel and hopefully we will be back to visit.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great beach and swimming, loved that you can snorkel off the beach.

    Reviewed by D1314GCsandrab() on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We a good vacation. Our room was great, we had upgraded and overlooked the quite pool. we never had trouble finding chairs or clean towel. We ate most of our meals at the Preferred beach restaurant and a la carte . The buffet wasn't the best, except the guys making eggs in the morning and the pizza guys. Our favorite employee was Tony , security at preferred club. He was fun, friendly and seem to enjoy his job. The entertainment staff was great, they worked hard all day then entertained us at night. The pools and resort were very clean and the beach and water was our favorite so far. Hope all of you are healthy. Thank you

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Pear lady

    Reviewed by TracyPearl-lady(Hampshire, United Kingdom) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I chase Blue Water and we were not disappointed. The water was so blue. The beach is gorgeous and once we found our spot that suited us we were more than happy. We loved going to the gym early in the morning and watching the sunrise, then getting a coffee and sitting on the pier until the sun turned the water sparkling blue. Breakfast was fantastic. Our room was fabulous!!!! Lunch was amazing, the pools were so cool. The staff were wonderful. We loved the different restaurants each evening some better than others by choice. The resort had plenty of space never felt crowded. We would like to thank all the staff for taking such good care of us, it truly was appreciated. We hope we can come back very soon once all the virus issues have gone. Take care guys and keep safe.