Excellence Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 17999 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Avoid this resort - financial scam!

    Reviewed by JMLMD(Columbia, South Carolina) on Nov 15, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I booked a room, which was cancelled by the hotel for COVID reasons (they delayed the date they were opening) - less than 24 hours after taking the payment out of m account. Very sketchy. When I called about the refund after days of trying to get someone to answer, they told me it would take at least 30 days for my refund. After 60 days with no refund, I had to file a credit card dispute to get the refund. This business practice guarantees I’ll never stay at an excellence-owned resort. Avoid this resort so you don’t get scammed too.

    THIS IS A SCAM

    Reviewed by gxggx(New York City, New York) on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Excellence contacted us to tell us they were moving our vacation and we could no longer go the week we had our flights booked for. They then proceeded to CHARGE MY CREDIT CARD even though when we booked it clearly stated we would not be charged until check in. I have now been on hold for over an hour. DO NOT BOOK WITH THIS COMPANY. It is a scam. I am livid. I will be contacting my credit card company to void these charges.

    Excellence is not a worthy description.

    Reviewed by yourrrs(london uk) on Oct 09, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Whilst I have had so many good experiences in the past in Mexico PM Excellence it is a bit stale. So thought we would try the Dominican for a change. Oh dear we wish we didnt. Rooms are not to standard, very cheap and not comfortable. We had a swim up Pool club suite. Nah, not in the same league. Staff are ok but thats it. Food was just again ok except for the Steakhouse which was really good. Only 3 choice of restaurants a night ?? And portions were on the snall side. Bars?? Again very poor and staff overworked so no smiles. Best part was the Excellence Club Restaurant overlooking the beach. Breakfast was in here everyday but after day 4 you’d of completed the whole menu. We had Lobster one night which was the size of your thumb. So we had room service as soon as we got back as we were starving. I think it is tired and wouldn't return We thought it was an ok 3-4 star hotel at best and the food at best 3 star. Not what you pay top Dollar at the Excellence

    Poor customer service

    Reviewed by PaulaLynne(Virginia) on Sep 12, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Unfortunately the resort was not able to open when we were supposed to visit but they charged our credit card in full even though the rep said they would not charge since they were unable to open. We spoke to supervisor, Julio, who was very nice, but had no authority to quickly process a refund due to their error. He stated it would take 30 to 45 business days to process a refund, which to me is not acceptable. As a supervisor, he should have been able to immediately correct their error.

    Excellence Punta CanaPerfect for Couples looking to relax

    Reviewed by 373brianneh(Brandon, Canada) on Jul 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed a week and it was excellent! Our room was a junior suite with plunge pool and ocean view. AMAZING. Not ECM. The restaurants were excellent. The only two we missed were Flavour Market and Chez Isabelle. The others were wonderful. We were very impressed with Agave and the Kitchen Table Buffet. Los Olas on the beach was awesome it had a different daily theme and provides a beautiful view while eating. The Beach was magnificent, it was red flagged the entire time we were there but we were able to wade near the shore. The sand itself was raked every day and there were ample huts and lounge chairs, with drink service. The pool is huge and has a swim up bar, they have a few different areas you can sit and chill around the pool. The hot tub (warm tub) faces the Ocean and was lovely. The staff are wonderful, ALL THE STAFF. Very friendly and helpful. I have no complaints at all about atmosphere. Roberto, our favourite waiter went above and beyond for us, great job friend! Yerlin, our favourite bartender makes the BEST tasting drinks, good job my friend. The entire resort was very clean, smelled lovely, you can tell the staff take pride in what they do. Very relaxing, nightly entertainment was great. We will be coming back!! AMAZING.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5