Hyatt Ziva Cap Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 448 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Raising the Bar for an All-Inclusive AND the Ziva Brand

    Reviewed by matthewsf(San Francisco, CA) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have just checked in for my first visit to the Ziva here in Punta Cana and am doing something that I've NEVER done before in all my stays at any hotel (all inclusive or regular) and that is write and post a review while still checked in BEFORE leaving. Why? Because after two days and one night, I've seen enough to know that this particular resort has standards and qualities that even other Hyatt Ziva properties can't match. This is my first trip to the Dominican Republic and I started my trip at another leading international brand that specializes in AI resorts. The property just happened to be their newest and 'nicest' resort so I figured it would be a different yet still enjoyable experience before transitioning over to the Ziva. It turned out to be one of the most disappointing stays I have ever experienced, not just with that company but at any AI, ever! So we were eager to get over to the Ziva to see how they compared to our stays in Puerto Vallarta and Cabo. (An April trip booked at the Cancun property had to be cancelled due to the hotel's closure at the outset of the pandemic). Since I'm in the middle of the stay, let me just highlight what stands out here more than any other resort I've stayed at: creative, innovative and a wide selection of food; hospitable and welcoming staff; functional operation of services and amenities; and a clean and safe environment. I would have assumed that all Ziva's would be similar but Punta Cana is leaps and bounds above what I've experienced on multiple stays at the two (of three) locations in Mexico. They would be wise to come here and see how things are done. The resort is big and if it were at full capacity, I could see how it may be a different and more crowded experience. But right now, it's empty because nobody is travelling so it's quite and relaxing with plenty of personal space. As such, I would highly recommend planning a vacation here to enjoy all that they have to offer. How good have these initial 36 hours been? I am dong something else for the first time....and that's extending my stay for another day and night.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Incredible hotel!

    Reviewed by AngelinaFelizz(Punta Cana, Dominican Republic) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    When we got to the hotel everyone was greeting us so nicely! we went to the rooms and they were absolutely stunning, they have a excellent view, a beautiful bathroom, everything perfect, they have the greatest food and service! the thing I liked the most was the water park, it is so fun, they have these really cool waterslides I loved them! I absolutely loved the hotel :), can’t wait to be back!

    My trip to paradise

    Reviewed by 963dalidae() on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Well, where should I start ?? must people would say start from the beginning, lol. And that's exactly what I am planning to do start from the very beginning lol. My trip to the Dominican Republic ???? was an unexpected one my plan was not to travel out of the US. I wanted to stay local due Covid-19. Unfortunately, it has left us with unremarkable and permanent damages. I'm sorry to say this , but the show must go on....Despite that my best friend/sister and her family welcomed my son and myself to a family trip to D.R. to Hyatt Ziva Resort. I'm not going to lie but I was so scared and unsure whether I sure go or not. But let me tell you, it was one of the best experience ever!!!OMG the people(staff) in this hotel are out of this world literally out of this world. As soon as you step foot there you are received with a warmth welcome, treated with love and respect. At the entrance you wipe your shoes and sanitize your hands. I will give credit to all the Hyatt Ziva Resort staff. They are people that are passionate and love what they do this can be reflected in their way they greet you, their enthusiam,charisma and the way they engage with you. Im going to start by saying that the logge and security staff are amazing, however, Armando and jordy went above and beyond to assist me. The receptionist SORANGELY another person that did an amazing job. The kitchen staff Juan makes the best morir sonando juice ever, Carlos Hernandez, Rosy and Remedia, and other that i cannot remember their names,sorry for that. The food yummy ??, I will definitely go back to eat , thanks. All the staff from the Italian and el Chinola's restaurants (Johnfry).How to forget the great service from the bar tender staff, however, Antonio and Vladimir are the only ones that i can remember their names, again I'm sorry for that. How can I forget jose and Ingrid from entertainment, they are phenomenal ppl.. I have to mention another thing, this hotel was super ?? clean, there were hand sanitizer stations by the elevators and at the entrance when you first come in, every where in other words. The cleaning/maintenance staff were on point... In general, all the staff as soon as they see you they greeted you... I will definitely go back, no hesitation.... Joha

    Safe paradise

    Reviewed by kyleconkle(Troy, Alabama) on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful property! Incredibly functional layout. Customer service was top notch and our entire family felt valued at all times. The water color was majestic. The pool was unbelievably aesthetic. Food was great. All around phenomenal family trip. We will be back!

    Very professional staff, great customer service

    Reviewed by Monika M() on Aug 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I arrived 08/29 for 9 days. We have been traveling a lot and often staying at Hayatts. However, this one exceeded our expectations. When we arrived I was not very happy with the room view. The manager alarmed by our butler immediately changed our room to higher floor and better view. The rooms are huge, very clean and well maintained.amazing large pools are kept spotless and there is a constant bartender service. My husband is a chef and sometimes it is not easy to satisfy his culinary expectations. However, the dishes Served at Chinola and a navigator restaurant were fully accepted by him. All the employees are very professional and attentive. However, a waiter Sandy and a chef Yocauris as well as our butler , Blady were just the best. We are still here but already planning when we will come back with our son :) The best vacation spot not only in DR but in entire Caribbean. Highly recommend.