Hyatt Zilara Cap Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1608 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Incredible

    Reviewed by Remyyum1(Atlanta, Georgia) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Martin Jimenez is the absolute best server!!! We had the best experience with him at Brando’s and will most definitely be returning! The restaurant is gorgeous! The food, sparkling wine, and dessert were all delicious!!! Can’t wait to come back!

    Wonderful from A to Zilara

    Reviewed by randrplease(New York City) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hyatt Zilara Cap Cana has set a very high standard for implementing Covid 19 protocol which enhances the vacation experience. The attention to creating a clean and safe resort is consistent without being intrusive. Appreciated the on-site Covid testing that was required for departure. We were familiar with the Zilara brand from a trip to Montego Bay last year, so we were pleased that our travel advisor recommended Hyatt Zilara Cap Cana as the perfect choice for our first international trip since the start of the pandemic. Our suite and all common areas were meticulously maintained. Staff members wore goggles, gloves, and face masks at all times, but greeted us with a hand on their heart at every opportunity. Guests were very respectful of wearing masks and maintaining social distancing throughout the resort, and we felt very comfortable at the pool, beach, spa, and in the restaurants. There's a nice selection of restaurants at Zilara, with the option of also dining at the adjoining Hyatt Zara. The restaurants do not require reservations and they had extended hours for all meal times. Very pleased that the two buffet restaurants have chefs and servers to dish out the food from behind the displays-- we hope this practice continues after the pandemic as it is it minimizes possible food contamination. The fitness center is the perhaps the largest at any resort, and there is a beautiful spa. The open-air lobby is very nice. Arrival and check-in were done very efficiently, with a private area for club-level guests. There was a quick temperature check upon arrival; a disinfectant mat to clean our shoes; and numerous hand sanitizers throughout the resort (a wonderful sanitizing gel with moisturizer!). Our thanks to Gerson, the Concierge Supervisor, who took the time to e-mail restaurant menus in advance of our trip and made sure that all amenities were in our suite when we arrived. We enjoyed the space and comfort (and second full bathroom) of the one-bedroom grand master suite, which had a living room, a room styled like a “home office” with work station, and excellent views of the resort and ocean. The Nespresso supplies and in-room snacks were replenished daily. We would have preferred the jacuzzi inside the suite instead of on the balcony for greater comfort and more privacy. Our attentive butler, Norberto, arranged our housekeeping requests, made our spa appointments, and coordinated Covid testing and check-out. He visited us at the pool to see if anything was needed and surprised us with a wine and cheese platter one evening. Wi-fi signal is excellent and uninterrupted all over the resort (but we would have felt better with a secure password). Special thanks to the team at the Club Level pool, including pool concierge Larisa; server Francesca; and security officer Keitel. This is the best club-level pool of any all-inclusive resort. Perfectly located between the resort building and the beach, with a private hot tub for club level guests. The pool and seating area are spacious, comfortable, and very well-maintained. The beach is wide and clean, with good seating and security and very attentive staff. They have created a very large swimming area, with calm water and ample room for snorkeling and water sports. The best restaurant team is at The Pier, with wonderful manager Luis Miguel assisting with special diet needs and every other detail; a warm greeting from Rosanna whenever we entered; and great service from Carolina at our favorite table. We were disappointed with the steak at Waves, and found better meat offerings at the Navigator or Mercado. Food was a bit cold at Waves and we think a small, hot bread loaf on a cutting board would be a great addition to the meal. Zilara Cap Cana should replicate both the donut shop and the candy/ ice cream shop at Zilara Montego Bay—they are better options for snacks outside of meal times. We did notice that on any night a restaurant was closed, they took the opportunity to conduct cleaning and maintenance for the next day. Linen napkins and silverware were sterilized and served in sealed plastic bags at every meal—a nice touch during the pandemic. For the specialty restaurants, the Italian food was surprisingly good at Noodle and Thread, including the al dente pasta and quality of the sauce and main courses. We opted for a private table at Tempest (the Asian themed restaurant). Food was fresh and tasty and it’s less hectic and noisy than the Hibachi-grill tables. The food at Brando’s was disappointing, where the duck was particularly tough. Brando’s combines their menu with Journeys when that restaurant is closed so there are few different selections. The resort had a show or beach party every evening—the usual offerings at similar resorts (magician, Michael Jackson show, a version of the four tenors, etc.). It was nice that the shows were outdoors with seating well-separated. However, the folding chairs are cheap and very uncomfortable even for just the one-hour show (how about some pads or cushioned backs?). The resort published a daily program, but displayed the next day activities on the TV so we knew the restaurant and show schedule in advance. There is a nice water park located on the grounds outside the adjoining Ziva hotel, which guests traveling with children seemed to enjoy. The spa was in a strange, secluded location near the water park. Exceptionally clean, and they even wiped down the treatment tables and took out clean linens in front of us so we could be assured of Covid protocol. Massage treatments were relaxing and professional. Note, the hydrotherapy area is available but the sauna and steam room are currently closed due to Covid restrictions. It is nice to just walk the grounds after dinner or the show, but they also have light music or a DJ in various spots, and relaxing seating areas around fire pits. We felt the smiles from under the masks of all resort staff, and if we asked anyone for directions they stopped and personally escorted us instead of just pointing. Overall, the staff was warm and professional, and they seemed very happy to gradually welcome guests back to vacation mode. Muchas gracias!

    Best place for all over the world

    Reviewed by cessy2019() on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best place to spend your quality time in Dominicana. Best service I ever seen, including my friend Ransel, Amado who I've played a lot of ping pong and we had very good time. The Rees Bar Mayremi and Boni served us with warm and smile. Thank you for treating us incredible. We would like to come back soon.

    Hyatt Zilara, Excellent vacation and exceptional service!

    Reviewed by johernmd(Miami, Florida) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is amazing and the service from the employees beyond our expectations ?? We went to Brando’s restaurant with chef Elvin José Rivera was in charge of restaurant and our waiter Angelo, they were awesome, Julio at Shutters excellent,Eusebio ,Victor, Myrenis, Help us with chaise lounges and drinks at the beach, we’ll be back very soon. Amazing place Thank you all for being so nice ?? Patricia H

    Cap Cana Zilara Review

    Reviewed by Wondering_Family04() on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I could literally write pages but I will try to keep it short. It was a Perfect vacation. What made it memorable was the staff. Thank you Amado, Eduar, Celso, and Arismendy for your friendliness and attentiveness. Any day at any point they were always ready to make sure were happy. I also recommend getting club if you do visit Zilara or Ziva for that matter. At the club pool a.k.a. “ las Mareas” we truly felt like kings during our vacation . Larisa is priceless , Noel is a great bartender always ready, Joanna will take care of anything for you and Kietep will make sure that you have everything you need! The squad is amazing and I miss them already. Lastly, the last aspect of the vacation that stood out was the room service. Room service is 24/7 and it was amazing for the times when you feel like staying inside. Joseph and Marie were my “servers” and after the first few times I ordered.. they memorized all of my restrictions and small things that I would order.. so it was amazing and thank you. It was worth it! 4.8/5.0